We're fanatical about our customers

That is why we have ensured that our customer support team is not only technically excellent (which you would expect) but is sensitive, empathetic and available – which you will not find in many larger organisations where the work is done by a computer with no visible face.

All of our innovative solutions are fully supported by our nationwide team of qualified field engineers. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you. Our focus is on ensuring your business preserves efficiency, security and control by providing high levels of service and support with prompt response times and minimal disruption to your business.

We understand that not all businesses run in the same way or require the same levels of support. Twofold Ltd offers a range of standard and bespoke maintenance contracts to suit your individual needs.

Standard equipment maintenance contracts include:

  • Unlimited onsite breakdown cover
  • Priority breakdown response
  • Outstanding support helpline
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities
  • Regular preventative maintenance visits
  • Renewable on an annual basis
 To speak to a member of our customer support team regarding your product maintenance, please contact them on 0118 951 9800 or at support@twofold.co.uk.

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