Utility companies deal with millions of customers in an increasingly competitive environment. People are always looking for the best deal and may switch supplier at any time. An organisation's ability to provide first-class customer service can make the difference between success and failure.
Often it isn’t just the lowest cost provider that will be a deciding factor for which utility company is chosen. If poor customer service leads to a bad experience then a customer is likely to be more susceptible to your competitor’s offers.
Twofold help utility companies by driving out the costs and inefficiencies of handling paper manually. This reduced cost can be passed on to the customer and the resulting control and visibility of all documentation will also improve the overall customer experience.
Typical benefits include: