Complaints management automation

DocuWare Property Management Solutions

Automate tenant complaints handling

Housing Associations and Property management companies have been under pressure in the last two years from multiple fronts. The increase in disrepair claims, the restrictions on repairs due to COVID-19, and the Governments deadline for Net Zero have all added to the backlog of work needing attention. With increased materials costs and a shortage of qualified staff to carry out repairs, rising costs have also had an impact on Housing Associations’ budgets.

Give your tenants the power to easily report any repairs needed, and set workflows in motion that record, track, and report on progress at every stage. Your clients will feel reassured, your contractors can update the progress, and your employees will save time otherwise spent chasing documents across multiple systems. All from customer self-service portals linked to DocuWare webforms that automate workflows – even integrating with your existing applications.

The cost of housing disrepair claims

Housing associations often use a mix of paper documents, physical filling systems, and local drives on systems to manage all business information. This can include invoices, claims, letters, and correspondence received from residents. This causes problems for staff who need to access the documents quickly and makes it almost impossible for teams working remotely to find the right document when needed.

Housing associations and property management companies run the risk of being fined if they were unable to act on resident complaints quickly, and without a way to track how the complaints were being addressed they end up losing court cases for housing disrepair claims – often as much as 50% of the rent paid during that disrepair time.

The Employee Records Management solution that works from day one

Eliminate manual data entry

The only thing worse than stacks of paper is manually keying in data locked on that paper. Save space, save time and reduce data touch points.

Workflow automation

Establish automatic digital workflows to route repair requests to the appropriate department, and external contractors – with full audit trails.

Avoid costly disrepair claims

Swiftly complete housing repairs, and stay in contact with tenants to keep them informed at every stage. You’ll have a record of reporting and completion and all communication.

Clear the COVID-19 backlog

Speed up the processing of existing repairs and disrepair claims with automated workflows, take the pressure off your staff to allow them to deal with clients’ needs.

Automate Tenant complaint handling. Improve service and user satisfaction.

DocuWare document management software benefits companies like yours with a whole host of comprehensive features for digitising business processes and improving security and compliance. With Cloud services, integrations with your existing applications like email, CRM and ERP systems, along with preconfigured solutions to improve processes in days.

Capture incoming invoices with intelligent indexing, and provide a central, secure home for every invoice where all data is instantly searchable. Then leverage fast, flexible workflows to ensure complete alignment with your approval processes and integrate your existing applications with DocuWare software. Automate your accounts payable processes and free your financial departments from the constraints of paper based payment processes.

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