Sales Ordering Processing – automate to eliminate errors and delays
Your business needs to be organised and follow processes to ensure smooth running and communication. This includes the ordering of goods or services by customers, ensuring everyone involved is aware of the order, and that the customer is invoiced on time, do you have a reliable sales ordering processing system in place?
Your sales can come in a variety of routes, from a phone call, email or a purchase order among the options. These all need to be processed in a way that gives accessibility and improves efficiency, and that’s where Sales Order Automation using OnBase by Hyland can help your business.
Delivering your customers an excellent experience starts with processing their orders
If your process allows ‘off line’ orders to come in by paper, email, form customer portal, EDI, XML or even Fax then you will know the problems associated with dealing with these effectively.
Many companies ‘throw’ people at the problem and have sales orders, or even worse, sales teams manually keying data into their back-end system. This is a manually intensive, boring and error prone approach and leaves your business in the dark ages compared to the current methods for automation. Typically processing orders manually will mean that you have increased costs, lower response times, be less effective dealing with exceptions, and struggle to scale with increasing or reducing demand.
A tried and tested world class platform
Twofold offer a decade of experience in automating the capture of sales orders and processing them into your accounting application. Our world class platform OnBase is used by tens of thousands of organisations across the world, so you’ll know you have a fully tested, and proven platform with the Twofold team ready to answer your questions when you have them.
When customer satisfaction is your number one priority, you depend on efficient and accurate sales processes. But when your order processing is manual and paper-based, you risk inaccurate data entry and a slow sales cycle.
OnBase speeds sales order processing by immediately capturing all incoming order documents and extracting order information. Documents and data are stored, posted to the ERP and routed to appropriate staff. With OnBase, you gain efficiency in order processing, improving customer service and ultimately speeding payment receipt.