Enterprise Content Management with OnBase by Hyland

OnBase is the World-class software that solves problems in hours or days – not months or years

OnBase by Hyland provides a single platform on which to build content-enabled applications. With one system to support, maintain and upgrade, you’ll realise a low total cost of ownership and minimise IT sprawl.

You can transform your organisation by managing your content, processes and cases on a single document managment platform. Whether you implement a single departmental solution or deploy solutions across your entire enterprise, you will increase productivity, reduce operating costs and minimise risk.

With data, images and documents being stored digitally, and across multiple systems – and locations – how do you track the progress and ensure you have the latest, most accurate data? With OnBase software, you can combine all of your databases and manage them through any of your processes, simplifying the sourcing of data and reducing errors.

Have you seen the upgrade to OnBase 18? Find out what new toys are in the box >>

Onbase is a world leader in ECM, and is unique in its ability to manage this, differs from any other Enterprise Content management (ECM) system with it’s vast functionality. The platform is designed to be easy to modify for your business, with modular elements that can be added as your organisation grows and your requirements develop.

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Secure your foundation for Digital Transformation with OnBase by Hyland.

With OnBase you’ll reap the benefits of capture and intelligent automation, across HR, Financial services and beyond. With capture you can accelerate your processes from the start, while continuing to drive your digital journey to transform your organisation. Gain insights to customer activity with a complete 360 view, and your HR department will have control of all content – from hire to retire.

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The Product
One Platform. Unlimited Potential

OnBase is a single enterprise information platform for managing content, processes and cases. OnBase has transformed thousands of organisations worldwide by empowering them to become more agile, efficient and effective.

Take a look through the information below, and discover learn why the single OnBase platform is able to provide an almost unlimited number of solutions across multiple departments, throughout your organisation.

pod onbase platform

OnBase is a single platform for building content-enabled applications, and enhancing the capabilities of your systems – delivering maximum value to your business and IT department.

For IT For Business Deep Dive OnBase 18

OnBase product capability

OnBase provides enterprise content management (ECM), case management, business process management (BPM), records management and capture on a single low-code platform.

Enterprise Search Capture RAD

OnBase product strengths

Deploy OnBase in the cloud, extend to mobile devices and integrate with existing applications – all benefitting from the core strengths and securities native to the OnBase platform.

Security Hyland Cloud GDPR

Enterprise Application Integrations

What is OnBase?

One platform – Multiple potential

OnBase is a fully integrated Enterprise Content Management (ECM) software suite that combines integrated document management, business process management and records management. Used by over 10,500 mid-tier and Global 2000 enterprises, OnBase captures, routes, manages, shares and archives high volumes of corporate information critical to business operations, audits and customer service.

As Hyland’s flagship product, this single enterprise information platform is designed to manage your content, processes and cases. You can centralise your important business content in one secure location, and then get your relevant information delivered when you need it, wherever you are. Increase productivity, deliver excellent customer service and reduce risk across departments – or across your entire enterprise.

A quick overview of OnBase

OnBase Mobile 18 app for tablet and mobile – download from the iTunes app store

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Accounts automation from Onbase supplied by Twofold Ltd
Claims processing software from OnBase supplied by Twofold Ltd
Contract management from OnBase supplied by Twofold Ltd
HR automation software from OnBase supplied by Twofold Ltd
Workflow automation software from OnBase supplied by Twofold Ltd
Integrations with backend solutions from OnBase supplied by Twofold Ltd

The software suite that combines integrated document management, business process management and records management

The business landscape is changing as the demands of your customers and your employees drives innovation. You need to react to these changes, and have the ability to adapt with them.

Our vision of Enterprise solutions still ensures that all the key technology requirements of scalability, resilience and integration are met, but we deploy world-class software to solve problems in hours or days – not months or years. That software is OnBase by Hyland.

We allow the software to meet your needs, not the other way around. And fundamentally, we deploy easy-to-use systems that allow your employees and customers to enjoy their experience.

Buy your software off the shelf, or build your own? >>

Technology providers in the last century were guilty of attempting colossal re-engineering projects with outrageously expensive software and delivery timescales often counted in years. Employees were re-classified as knowledge or process workers, and endless software changes were needed to meet even the most basic challenge. This was wrong.

OnBase is designed to be deployed any way that makes sense to your circumstances and our consultants will work with you to determine what that might be. Some customers buy the platform and deploy across department by department, other users choose to solve a problem at a time knowing the technology will grow into a strategic solution that fits with their IT architecture.

3 ways OnBase boosts your AP process with Workday Financial Management – Read our blog>>

For this reason we offer other enterprise and departmental solutions to compliment ECM, as partners with Kofax, and document management software that works with your physical mailroom equipment. If you have OnBase and you’re looking to expand on the application, or need customer support to get more from it, speak to the consultant team at Twofold Ltd on 0118 951 9800, or use the form.

What are the benefits of OnBase?

Streamline business with Twofold Ltd

From salary management to automated reporting and approval systems, our enterprise content management solution can be adapted to multiple systems and purposes.

Business process automation from Twofold Ltd

Low-value manual tasks are eliminated through core OnBase functionality such as document imaging, workflow and COLD/ERM.

Standardise your data automatically with RPA from Twofold Ltd

All content becomes instantly available from a single, easy-to-use interface, increasing employee productivity and operational efficiency.

Data insights from with business intelligence from Twofold Ltd

OnBase complements its ECM functionality with expertise in specific industry solutions and back office applications.

Quality products from Twofold Ltd

Data is automatically monitored for compliance regulations, such as sensitive personal information held on record following changes to the law.

OnBase makes your existing data systems work better

Most would argue that OnBase is so easy to use, they prefer processing items within its interface – or didn’t even knew it existed, as they thought that their email system had just got better.

If your business is struggling to cope with increasing volumes of business documents (invoices, claims, applications, incoming mail or any document linked to a business process) then you should look at OnBase for your business content management. The solution becomes even more powerful when workflow automates repeatable business processes, and seamlessly integrates with their core applications.


Effectively managing information drives profitability and transforms customer experience  >>


Gartner’s defines Transactional Content Management as “A system of record for managing process-related documents”. Twofold defines Business Content management as a solution to get things done quicker, easier and with more control.
It is important to note that our OnBase Business Content Management is not just paper scanning solutions, but serves as systems of record for content files, specifically when used in the context of transaction and case-driven business processes.

Far from being static repositories for scanned images, our leading software suite provides sophisticated process automation and case-based applications.

Save time and resources and make savings on costs with integrated content management from OnBase by Hyland

Find out more about how one of our customers, Swindon College, cut costs, reduced physical storage and saved time and resources. (Courtesy of www.hyland.com)

Case study Swindon Council

To find out more, just download these articles and infographics

onbase employee file management infographic
onbase employee HR summary
onbase HR infographic
onbase hr onboarding betond basics whitepaper
onbase HR solution onboarding summary
onbase solutions HR summary

Why do customers purchase this product?

What were the key factors that drove their decision?

  • Improve business process agility
  • Improve business process outcomes
  • Reduce paper
  • Create internal/operational efficiencies
  • Improve compliance & risk management
  • Improve customer relations/service
  • Reduce time to market
  • Cost management
  • Enhance decision making
  • Breadth of services
  • Financial/organisational viability
  • Pre-existing relationships
  • Product functionality and performance
  • Strong customer focus
  • Overall cost
  • Strong user community
  • Product roadmap and future vision
  • Strong consulting partnership

Enterprise Content Management (ECM)

ECM is an umbrella term that typically encompasses various technologies. Some are critical to the success of your business, addressing your specific needs, and some you may never need. Twofold are authorised system integrators of OnBase from Hyland Software and have completed many successful installations over several years.

This ECM suite is very comprehensive, and modular by design, allowing you to select only the functionality you need when you need it – growing with your enterprise whenever you’re ready to take the next step.

So how could this work to help you? Imagine if all of your incoming documents could be automatically scanned, with key data intelligently extracted and stored in a searchable CRM database. Now take it a step further and imagine that this data could be searched in context, allowing you to quickly isolate patterns within large data sets such as bank details or invoice numbers. This is the reality of how our enterprise content management system can transform your business’ handling of information.

All the while, your information is securely stored, accessible only to those you permit to view it. And you can access that information from anywhere in the world, from the application or device you use the most, because ECM from OnBase integrates easily with your other business systems, applications and mobile devices.


Do you have easy access to all your stored data?

Whatever format your business information takes, from paper documents to electronic data streams, OnBase can capture it all, making it available from one central place.

OnBase then drives this content through your business processes, validating the information and making calculated decisions for you, allowing your employees to focus on higher value activities.

All the while, your information is securely stored, accessible only to those you permit to view it. You can then access that information from anywhere in the world, from the application or device you use the most. This is because OnBase integrates easily with your other business systems, applications and mobile devices.

While so many of the problems companies face when dealing with disorganised information are universal in nature, the truth is no two document management needs are the same. Having complete control of your business content means you can finally measure the health and profitability of your business like never before.

Our industry experts understand this. And they understand both the nuts and bolts and the nuances of their industry, whether that’s a financial services company, a manufacturing plant or an insurance firm.


If you’re looking for support for your existing systems please get in touch with the team.

Discover more about OnBase applications


Digital Transformation

In an increasingly digital world led by online giants like Amazon and Google, many businesses are looking to embrace a move into digital. Thankfully there are a range of digital transformation solutions from Twofold that can help ease this transition and saving you time and money.

Digital Mailroom

A digital mailroom from Twofold can be deployed to solve a single department’s problem or to revolutionise your whole organisation. We deliver world-class solutions to reduce your costs, keep you compliant, improve customer service and increase efficiency.

Outbound Document Management

With ODM you can manage outbound communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Document Scanning

The latest in scanning technology and functionality enables you to do so much more than just capture an image. Documents can be automatically identified, scanned or digitised, then passed back through as an electronic document to follow the same route as an email, fax or e-form.


Our technology is designed to work in a way that works with your business. Some of our customers buy the platform to deploy department by department, others choose to solve one problem at a time knowing the technology will grow into a strategic solution that fits their IT architecture.

ECM - OnBase

ECM is an umbrella term that typically encompasses various technologies. Whatever format your business takes, from paper documents to electronic data streams, OnBase can capture it all. making it available from one central place.

Kofax Total Agility

As a Diamond partner of Kofax, Twofold have invested in the skills required to implement and support your Kofax environment. TotalAgility is easy-to-use for modelling, design, analysis, simulation and testing of processes.

Kofax RPA

Kofax RPA is the world’s leading data acquisition and integration software solution, unique in its ability to give business users the ability to build a suite of applications without any scripting or programming skills.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.


Become efficient from first contact with your customers. Connect across all devices with intelligent eForms to provide fast service transformation with flexible integration.


Whether your software is run locally or deployed in the cloud, Twofold has the ability to link to over 500 back end applications either with certified connectors, standard interface methodologies.

Kofax - Multi Channel Capture

Kofax delivers powerful, production level capture of documents and data from virtually any source, for example – scanners, mobile devices, websites, multi-function devices, e-mail, fax, web service, or folders.

SignDoc™ e-Signature

Leading organisations in banking, insurance, retail and many other industries worldwide now use SignDoc®. Reduce your operational costs, speed time to closure, improve customer satisfaction, stay compliant and operate securely.

Accreditations & Partners