Customer satisfaction and repeat business is important to your organisation, and an investment in a modern digital mailroom for effective customer communication is key to your success. Tough competition, faster time to market, changing demographics and new consumer preferences – these all demand an increased focus on strategies for winning new, and retaining customers. Multi-channel communication can improve the customer experience and increase sales efficiency.
A typical example would be to offer your customers a variety of ways to get in touch and then communicate back to them using their chosen communication channel.
In an increasingly mobile world where consumers needs can be met almost instantly, an investment in memorable customer experiences will set you apart from your competition.
Benefits of improved customer communication
Customer communication solutions available
We live in an increasingly mobile first world with over half of internet traffic taking place across mobile devices. The convenience of mobile devices for customer communication can be fully realised with Kofax Mobile which harnesses the intelligent data capture capabilities of your mobile devices.
We have business solutions for a wide range of industries to help you compete and thrive. From e-Forms for client onboarding, email and text handling, to a company wide installation to ensure that personalised documents are delivered to the right person at the right time, through their preferred channel
SignDoc and eSignature Verification
The process of printing documents to sign and then re-scan is laborious, wasteful and out-dated. SignDoc solves this problem and allows you to offer a modern convenience to your customers.
Document fraud is a growing issue and combating it requires a combination of due diligence and secure communication channels to minimise risks. This is why we offer SignDoc complete with E-signature Verification – helping to keep your communications both private and secure.
Ensuring that your mail is sorted, collated and sent to the correct destination is vital, especially when a mistake can lead to fines for non-compliancy. Fortunately Outbound Document Management (ODM) can handle all of this for you, ensuring that your organisation remains both efficient and compliant.