Inbound document automation

Are you handling your incoming mail efficiently?

If your organisation receives large volumes of incoming documents (such as emails, SMS and post) you could be missing out on the many benefits of inbound document automation.

You can actually gain up to an 80% reduction on your overall operational costs – just by understanding and reducing the effort involved in processing your inbound media. Save time and effort by processing paper and mail documents through letter openers and letter extractors – with the potential to process up to 60,000 items per hour.

What are the benefits of document automation?

Save time with letter openers from Twofold Ltd

You save time

Automatic identification of your incoming document types, such as faxes, invoices or emails with or without attachments.

You become more efficient

Your documents are distributed to appropriate destinations, such as automated letter openers or letter extractors for paper mail.
Quality products from Twofold Ltd

You remain compliant

Your sensitive documents are handled with the utmost care in-line with global compliancy laws, such as data protection.

Call us on 0118 951 9800

Document automation solutions available

Mailroom equipment

Letter openers Automatically open letters with a single precise slice without damaging the contents.

Letter extractors Automatically open letters with three precise slices and extract the contents.

Scanners Digitise and store the right information from incoming mail.


Digital mailroom

Kofax Multichannel Capture – Ensure you can handle the incoming communications from your customers


Data Automation

Scan your incoming documents automatically with key information intelligently extracted into searchable databases for immediate availability throughout your organisation.

Customer Communication

Customer satisfaction and repeat business is important, and an investment in high quality customer communication is key. Offer your customers a variety of ways to communicate using their chosen channel.


Your organisation relies on established workflows to keep your business moving and your data processes understood by everyone. Don’t let yours become outdated as your company grows.

Enterprise Content Management

Imagine if all of your incoming documents could be automatically scanned, with key data intelligently extracted and stored in a searchable CRM database. This is just a part of what ECM can do for your business.


Get the most out of your communication handling, optimise your outgoing communications to respond to incoming communications at the same rate they arrive and in the same format – paper or digital.


Managing your inbound communication is not only appreciated by customers but also expected in an increasingly mobile focussed world. Collect, sort and distribute your incoming communication.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.

Data Capture

Automated data capture enables you to streamline the identification and distribution of your incoming media, freeing up valuable time and money that could be better invested elsewhere in your organisation.

Accreditations & Partners