Read the latest from Twofold Ltd, and news and industry updates to make sure you’re always able to meet the demands of your customers and keeping ahead of the competition.
10 Benefits of mailmark Franking Introduced by Royal Mail in 2014, Mailmark is the new generation of franking mark that replaces the traditional ‘town and crown’ die with a faster, more efficient and machine-readable 2D barcode. You will need a Mailmark-enabled franking machine to get on board, but is it worth the investment when the old…
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The six IT trends that will drive your organisation this year. As your organisation faces up to the impact of the year that was 2020 and now looks ahead, I believe these are the six IT themes, or strategies, that will drive us to a successful 2021 and beyond. I have noted as I have…
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3 Reasons Direct Mail Is Here To Stay In recent history, direct mail largely got lumbered with the dull stuff — documents and information — with younger, sprightlier email marketing landing the creative, fun campaigns. But times are changing. The ever-present uncertainty surrounding GDPR (General Data Protection Regulation) means that despite the steep learning…
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3 Ways a franking machine can improve your business branding Before they even open their mail, your customers — existing and potential — should be able to see who it is from, be assured it is authentic and form a positive opinion of your brand. A franking machine allows you to do all three. When…
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3 ways GDPR is an opportunity for direct mail It might feel like the business world has been huffing and puffing over GDPR (General Data Protection Regulation) forever but since its roll out in May 2018 some interesting opportunities have been revealed — especially for direct mail. Whilst many businesses have developed a GDPR-compliant process…
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3 Ways OnBase boosts your AP process with Workday Financial Management Workday Financial Management When you have a unified finance and human capital management system like Workday driving your Accounts Payable (AP) processes, you’ve already standardised your data in a central application that is critical to your business. However, there are always other types of content…
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Is your HRIS holding you back? Human Resource departments cover a whole range of duties, and depending on the size of the business, or industry the priorities for the systems will change. If you were to carry out a quick survey amongst 10 HR Managers asking what an organisation’s human resource information system (HRIS) should…
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Five Reasons Digital Franking Machines are the Future for Business There is something pleasingly traditional about franking machines, which have been around since 1884, but the digital age has brought these stalwarts of the mailroom bang up to date. If businesses don’t want to miss out on substantial cost savings and performance perks, they should…
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7 Ways to succeed in 2019 Over the last 20 years I have read time and again the analysts’ reports of which technology is going to be the big new thing for the year ahead. Whilst many of these trends have come and gone or crossed their chasm (or fallen to their peril), there are…
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Looking for the perfect employee? Try this candidate, they are happy to work 24 by 7 for 365 days a year without holiday or lunch breaks. They are particularly skilled in capturing information and placing it into the correct back end system.
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Are your Accounting Processes out of date? Over the years I have worked with many accounting professionals with ICAEW, ACCA and CIMA qualifications, and I have discovered the following trends with regards to their accounting processes. Majority of firms are here Robotic Process Automation and Artificial intelligence is sweeping through accounts departments…
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Are you facing challenges with the new rules for export? Since Brexit finally came into effect on 1st January, the news for exporting goods from the UK has seemed pretty grim. With images of hundreds of lorries queuing up waiting to be processed, and stories of spoiled goods not reaching their destination in time. There are undoubtedly very…
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Boost your claims processing solution in 2019 automate capture A few months ago, we talked a bit about the claims process of the future. We described how insurers and insureds might experience the claims process in the 22nd century. How different would it be? And how different should it be? Today we’re taking a slightly different…
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Struggling to access workplace documents from your home office? We have the answer – cloud-based document management. Even though working from home has become more normal over the last few years with remote workers logging in from their home office or out on the road, there has still been resistance from businesses and managers to…
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Unexpected business successes during the COVID19 lockdown? The year 2020 will go down in history as … pretty awful … and it’s had an impact on everyone from the smallest self-employed business to the biggest multinational companies. It’s unclear when this will change, and it’s very hard to plan ahead, but despite all the doom…
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The right envelope needs to do more than just fit the contents. Take a read through this quick guide to the envelopes available from Twofold Ltd, and the most common types used for different purposes. For most of us, choosing an envelope probably doesn’t go a lot further than ‘will this letter fit inside?’ or…
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Effectively managing information drives profitability and transforms customer experience. Information is at the core of every insurance process, and for many years insurance companies have been focused solely on managing the data they need to make underwriting decisions. However, by concentrating only on data management, insurers have neglected to advance their business processes. Manual, labour-intensive…
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Find success with the right strategy Collect, capture, process, and deliver Your business depends upon data, and that data can come in any form, from any channel. Unless you effectively manage that data, your business won’t be able to grow as you struggle to keep on top of an increasing number of documents. You need…
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Improve claims processing and customer satisfaction The insurance industry relies on document management to communicate with customers efficiently. Clients submit claims in a range of methods and formats, and you need to be able to process them all swiftly however they arrive. While PDF files are undeniably the standard for document submission, your customers expect…
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Communicating with customers The Housing management sector has had more than its fair share of challenges over the last few years. The government’s target for Net Zero by 2050 added retrofitting to the list of normal repairs for aging stock – while the last two years of COVID-19 related backlog has meant there has been…
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Housing disrepair costs in the millions for landlords Housing Associations, Buildings Management companies and local councils have been targeted by ‘PPI style’ legal firms over the last two years, and the impact of landlords unable to carry out housing repairs during lockdown has only exacerbated the situation. The new legislation (Homes (Fitness for Human Habitation)…
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Brexit Bots Adding in virtual staff by using software robots has been proven to improve customer and staff satisfaction, but increasingly organisations are using them to help keep compliant. One area that is very fluid at the moment is all the changes that may occur due to Brexit. For example, why not get a…
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Why Document Management? A digital document management system is a centralised library of all business documents and transaction. Businesses storing documents in shared drives, local PC’s, non- enterprise cloud-based solutions such as dropbox or worst still as paper archives will all relate to the following challenges : Can’t find documents or waste a lot of…
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Documotive vs DocuWare Were you using Documotive to manage your documents? It’s time to explore a cloud-native solution that fits your requirements from housing repair requests through to invoice processing – rather than a boxed solution that treats all housing associations and property management teams alike, with support to help when you need it. What…
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Lease your mailroom equipment The last 18 months have made us all aware of how quickly businesses have had to adapt to change, but this has simply accelerated a trend for technology leading progress. The need to keep up with that technology with the latest equipment can be a strain on businesses of all sizes.…
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“I love manually indexing invoices and searching for documents”, said no AP specialist, ever automate capture If you’re manually managing your AP content, you know how frustrating it can be to stay on top of the information that flows non-stop into your organisation. Not to mention the risk involved — all it takes is…
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Enterprise software – Buy or Build? Traditional IT departments are having a very tough time at the moment, and in many companies, the level of satisfaction in IT is at an all time low. One of the problems is that for years, business process owners have had to go through the rigmarole of working with…
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Your envelopes are important! You see envelopes every day – whether on your desk at work or doormat at home, not to mention the post you send out yourself. At Twofold we sell around 20 million envelopes a year and provide businesses with mailroom equipment such as folder inserters and franking machines to speed up…
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Flip a coin to choose which software to buy Study after study shows us that the chances of getting value from your document management system is 50/50. That’s right 50% of people get it right, and 50% choose the wrong solution. Now, if you have just spent a King’s ransom deploying, coding and rolling out…
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Automatically fold and insert documents to post Top Five Ways a Folder Inserter will make life easier Your customers expect the best, and if you can’t provide the service they demand, they will go elsewhere. In this competitive environment the pressure to deliver a great customer experience can be overwhelming. One area where you can…
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Businesses are under pressure to change It goes without saying that 2020 has thrown a few challenges at businesses and continues to do so as the repercussions of COVID19 moves across all industries. With businesses closing, losing customers, employees working from home, and the need to react quickly to change. It’s crucial that enterprises implement…
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What you need to know about export and import charges Even though the UK decided to leave the EU in the 2016 referendum, the last four years have been full of confusion and debate about what this actually means. From changes to industry regulations, movement of people, tax and customs charges, and holiday visas, the…
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Hybrid mail – the solution for remote workers ‘Are you back in the office yet, or still working from home?’ How many times have you been asked that over the last six months? The same questions are still being asked at the start of Zoom and Teams Meetings across the country – if not the…
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Is document management still relevant? Document management is a mature technology and has been around since the 1980s. However, its significance remains high on the business agenda, especially for functional heads who deal with paper-heavy processes. Best examples of these processes are accounts payable, complaints handling, contract management, and HR onboarding. According to recent research…
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Is it time for RPA to RIP? Trends and fashion are a fickle beast, yesterday’s news is today’s fish and chip wrapper. Yesterday, everyone wanted to jump on the Robotic Process Automation (RPA) bandwagon. RPA was attracting huge market valuations and every CIO or CTO was engaging with their ‘favourite SI’ (is that an oxymoron?)…
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Issac Asimov formulated the 3 laws which governed robots and the very first said that a Robot must not harm a human. But he didn’t say anything about it taking our jobs!
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The spreadsheet has run accounting departments for 50 years and seen off ERPs, accounting systems and paper. The real beauty of the spreadsheet is that it is authored, updated, changed and published by us. We don’t need IT or an external consultant we just open up a fresh page and have 1,048,576 rows and 16,384…
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A lack of preparation for unexpected events can have a major impact on a business in a short space of time Over the last few weeks the news has been dominated by the growing number of people infected with the Coronavirus. Amongst the rumours, misinformation and fear being spread about the virus itself, there have…
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Increased postal ballots expected in 2022 elections The last two years have seen our everyday lives altered, from working from home and online meetings, to increased online deliveries and home improvements. Last year there was an increasing number of people who wanted to vote by post in their local elections, with some even going as…
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Audit your existing mailroom to uncover huge savings Your mailroom is the heart of the communication with your customers, with inbound and outbound mail flowing constantly – keeping that relationship alive. In an era where modern technology means they expect swift responses, how you manage that mailroom is vital to your business. Both incoming and…
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