Event Messages ( ABX=BAS DBX=BAS FBX=BAS DPA=PSD DRA=PAR )

The franking machines supplied by Twofold Ltd are reliable, easy to use, and full of modern features to let you post your mail cheaper and easier than ever, but sometimes you may get a bit stuck with something. Our support team are always here to help, and if needed an engineer visit can be arranged, however on many occasions there is an easy fix and with a tiny bit of help you can solve the problem yourself.

Check out our FAQ section for more handy hints and tips, and below is a list of the event messages on your Neopost or Twofold Franking Machine.

Event MessageShort DescriptionLong DescriptionDetailed Description
Mail In The BaseMail piece in base when Start Button pressed.Mail was inserted into the mailing system before the start button was pressed.Remove all mail pieces from from the mailing system and press START.
PO Lockout90 day Time limit reached90 day time limit for server communication reachedUSPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "PO LOCKOUT" message will be displayed and postage printing is disabled.

To Clear A PSD Locked message:
Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection.
1. Press the "MENU" button.
2. Select, "My Funds".
3. Select, "Postal Inspection" or "Audit".
4. Press the "OK" button to confirm.
5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.
6. Press the "Home" button to return to the home screen.

To Avoid A PSD Locked message, perform this process and the beginning or end of the month.
PSD Locked90 day Time limit reached90 day time limit for server communication reachedPostal regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "PSD LOCKED" message will be displayed and postage printing is disabled.

To Clear A PSD Locked message:
Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection.
1. Press the "MENU" button.
2. Select, "My Funds".
3. Select, "Postal Inspection" or "Audit".
4. Press the "OK" button to confirm.
5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.
6. Press the "Home" button to return to the home screen.
Postal Inspection Required90 day Time limit reached90 day time limit for server communication reachedUSPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "Postal Inspection Required" message will be displayed and postage printing is disabled.

To Clear A PSD Postal Inspection Required message:

Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection.

1. Press the "MENU" button.

2. Select, "My Funds".
3. Select, "Postal Inspection" or "Audit".

4. Press the "OK" button to confirm.

5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.

6. Press the "Home" button to return to the home screen.

To Avoid A PSD Postal Inspection Required message, perform this process and the beginning or end of the month.
Security Timeout90 day Time limit reached90 day time limit for server communication reachedUSPS regulations require that a mailing machine must communicate with the manufacturer's host server within certain reset times. If the time is exceeded, a "90 or 109 Day Security Timeout" message will be displayed and postage printing is disabled.

To clear the message:

Note: An analog phone line or LAN connection must be plugged into the mailing system to perform a Postal Inspection.

1. Press the "MENU" button.
2. Select, "My Funds".
3. Select, "Postal Inspection".
4. Press the "OK" button to confirm.
5. The mailing system will contact the server to perform the inspection.
- The mailing machine will indicate when the call is complete.
6. Press the "Home" button to return to the home screen.

To avoid the message, perform this process and the beginning or end of the month.
High Value Amount ErrorAmount exceeds High Value ThresholdThe postage amount requested exceeds the High Value Threshold.The mailing system allows you to set a limit (threshold) to the postage value allowed to be printed. If you attempt to print a postage amount that exceeds this threshold, you will receive the message "High Value Amount Error".

To change the High Value Threshold, do the following:

(Menus may vary slightly depending on the model.)

1. Login as Supervisor.

2. Select Default User Preferences.

3. Select High Value Amount Entry.

4. Enter the desired value for the High Value Threshold and select OK.
Low Funds WarningPostage funds are almost depleted.The mailing system is warning you that the amount of available funds has reached a low level.The mailing system warns you when your available funds reach a Low Funds Threshold which you can change to suit your needs. When your available funds reach this threshold value, you will receive the message "Low Funds Warning".

To change the Low Funds Threshold, do the following:

(Menus may vary slightly depending on the model.)

1. Login as Supervisor.

2. Select Default User Preferences.

3. Select Funds Setting.

4. Enter the desired value for the Low Funds Threshold and select OK.
BAS-01-011 or DBX-01-011Modify not authorizedA display of BAS-01-011 or DBX-01-011 indicates that the mailing system can not modify status of last active operator.
BAS-02-037 or DBX-02-037The base serial number entered is not compatible with the checksumThe base serial number entered is not compatible with the checksum
BAS-02-038 or DBX-02-038The Dynamic scale serial number entered is not compatible with the checksumThe Dynamic scale serial number entered is not compatible with the checksum
BAS-02-041 or DBX-02-041A wizard is already started and system can't run several wizard in the same timeA wizard is already started and system can't run several wizard in the same time
BAS-02-042 or DBX-02-042Differential weighing not available
BAS-02-043 or DBX-02-043Default Differential weighing not available
BAS-02-044 or DBX-02-044Technical Error
BAS-02-047 or DBX-02-047Bad MMF CRCThe CRC of OMMF serial number is not valid.
BAS-02-048 or DBX-02-048Invalid Reset Basic Amount
BAS-02-049 or DBX-02-049Scan Serial number is not valid
BAS-02-055 or DBX-02-055Diverting weight low limitLow limit value not between 1 and 9999 grams.
BAS-02-056 or DBX-02-056Diverting weight high limitHigh limit value not between 1 and 9999 grams.
BAS-02-057 or DBX-02-057Diverting weight low greater than high limitHigh limit value must be higher than low limit value.
BAS-03-242 or DBX-03-242No carrier detected on the LAN socketNo carrier detected on the LAN socket
BAS-03-243 or DBX-03-243The machine has a wrong IP address and is in APIPA modeThe machine has a wrong IP address and is in APIPA mode
BAS-03-244 or DBX-03-244No DHCP server response
BAS-03-245 or DBX-03-245No DNS server response
BAS-03-246 or DBX-03-246Proxy server is not reachableProxy server is not reachable
BAS-03-248 or DBX-03-248Cannot resolve spine address
BAS-03-249 or DBX-03-249Faeture LAN deasableError message occurs when calling to server using LAN but the feature was deactivated before.
BAS-03-250 or DBX-03-250Unable to reach neopost serverUnable to reach neopost serverCause 1: No connection to Internet

Solution: Verify the Internet connection

Cause 2: Setting of the firewall are not compatible with Neopost mailing system

Solution: Check with the network administrator/IT the TCP ouput port

Cause 3: Neopost server is off

Solution: Contact Neopost back-office
BAS-03-255 or DBX-03-255LAN cable unplugged or no carrier detected on the LAN socketLAN cable unplugged or no carrier detected on the LAN socketCause 1: The LAN cable is unplugged
Solution: Check, reconnect or change the LAN cable

Cause 2: The switch or the router are faulty or turned off
Solution: Ask the IT/Network Administrator to check the cable/connection/router/switch
BAS-04-000 or DBX-04-000GPRS Time outNetwork time out.
BAS-04-001 or DBX-04-001Technical issue
BAS-04-002 or DBX-04-002Technical issue
BAS-04-003 or DBX-04-003Technical issue
BAS-04-004 or DBX-04-004Technical issue
BAS-06-010 or DBX-06-010User do not respect possibilities of the selected account modeUser do not respect possibilities of the selected account mode
BAS-06-011 or DBX-06-011Violation of account mode possibilitiesViolation of account mode possibilities
BAS-06-013 or DBX-06-013Technical errorInternal accounting error
BAS-06-025 or DBX-06-025Invalid PIN CodeInvalid PIN codeCause:

Invalid Pin code.

ON SITE:

Please enter a valid PIN code. If you forgot your PIN code, go in supervisor mode or contact your supervisor.
BAS-06-026 or DBX-06-026Invalid account mode
BAS-06-027 or DBX-06-027No restore point defined for this objectNo restore point defined for this object
BAS-06-028 or DBX-06-028Object already recorded impossible to go backObject already recorded impossible to go back
BAS-06-029 or DBX-06-029Supervisor rights requested for this actionSupervisor rights requested for this actionSupervisor rights requested for this action.
BAS-06-030 or DBX-06-030Somebody is already logged on the systemSomebody is already logged on the system
BAS-06-031 or DBX-06-031Nobody's logged on the systemNobody's logged on the systemIssue occurred related to account login.
BAS-06-032 or DBX-06-032Selection of a department is mandatory to go furtherSelection of a department is mandatory to go furtherAn account needs to be selected for this action.
BAS-06-033 or DBX-06-033Supervisor tries to create a third level of sub-groupsSupervisor tries to create a third level of sub-groups. Groups aren't available on IS-420/440, two levels on IS-460/480
BAS-06-034 or DBX-06-034The special group “root” have no parents groupThe special group “root” have no parents group
BAS-06-035 or DBX-06-035Supervisor tries to create a department without entering a department / account number.Supervisor tries to create a department without entering a department / account number.
BAS-06-037 or DBX-06-037Supervisor tries to create a department / account without entering a nameSupervisor tries to create a department / account without entering a nameCUSTOMER

Cause:

The User is creating a Department without entering an Account Name.

Solution:
Add An Account Name
1. Press "OK" to clear the message.
2. Select the text box next to "name".
3. Using the alphanumeric keypad on the control panel, enter the correct account name.
4. Press "OK" twice.
BAS-06-038 or DBX-06-038Supervisor tries to create a department without a too long nameSupervisor tries to create a department without a too long nameHELPDESK

Ask user to set a shorter name
BAS-06-039 or DBX-06-039Invalid pin codeEntered pin code is not validThe PIN Code you entered does not match the expected format.

BAS-06-041 or DBX-06-041The Supervisor tries to create a new group or department but the maximum number of groups/department is reachedThe Supervisor tries to create a new group or department but the maximum number of groups/department is reached
BAS-06-043 or DBX-06-043The maximum amount of change on departments have been reachedThe maximum amount of change on departments have been reachedON SITE

Change the PSD/RAZ ram base
BAS-06-044 or DBX-06-044The Supervisor tries to change the accounting mode but there is already default account with the same name so the system can't create default account in the new account mode
BAS-06-045 or DBX-06-045The Supervisor tries to change the accounting mode but there is already default account so the system can't create default account in the new account mode
BAS-06-047 or DBX-06-047Failed to open fileFile found but can't be opened
BAS-06-058 or DBX-06-058Technical errorMaximum groups number is not valid in variant
BAS-06-059 or DBX-06-059Technical errorMaximum accounts number is not valid in variant
BAS-06-060 or DBX-06-060Technical errorMaximum operators number is not valid in accounting file.
BAS-06-072 or DBX-06-072Technical errorLimit reached
BAS-06-075 or DBX-06-075The user tries to frank but the maximum amount allowed on the account his using is reachedThe user tries to frank but the maximum amount allowed on the account his using is reachedHELPDESK

Advise customer to increase if possible the department/account contract.
Or ask customer to log in Supervisor mode and delete previous department to create a new one.
BAS-06-079 or DBX-06-079The user tries to enter a name already usedThe user tries to enter a name already used
BAS-06-080 or DBX-06-080The operator / user PIN code is incorrect.The operator / user PIN code is incorrect.CUSTOMER

Cause:

The operator / user PIN code is entered incorrectly.

Solution:
To clear this message:
1. Check the operator PIN code and verify it is correct. See your Supervisor or someone with the Supervisor Access to verify the operator PIN code.
2. Press "OK" to clear the message.
3. Using the numeric keypad, enter the correct operator PIN code.
- If the operator PIN code is incorrect, ask the supervisor for assistance.

Reset Operator PIN Code:
If the operator PIN code is forgotten or has to be edited, you can change (reset) the operator PIN code. Supervisor access is required to change the operator PIN code.
1. Log on as a "Supervisor".
2. Select option 5 "Account management".
3. Select option 3 "Manage operator".
4. Select option 1 "Operator list".
5. Select "Edit/Del".
6. Select option 1 "Edit/Modify".
7. Select the PIN code text box.
8. Press the "C" button on the control panel to clear out old PIN code.
9. Use the alphanumeric keypad to enter new PIN code.
10. Press the "OK" button.
BAS-06-081 or DBX-06-081Account # already usedAccount # already usedIn the process of creation of a department or account number, you have chosen a number which is already assigned.
BAS-06-082 or DBX-06-082Pin code already used Pin code already used
BAS-06-086 or DBX-06-086System is in account mode but there is no account activeSystem is in account mode but there is no account active
BAS-06-087 or DBX-06-087There is no operator with an active accountThere is no operator with an active account
BAS-06-088 or DBX-06-088The user tries to use an unknown # of accountThe user tries to use an unknown # of account
BAS-06-089 or DBX-06-089The user tries to use not active accountThe user tries to use not active account
BAS-06-090 or DBX-06-090The user tries to use not active operatorThe user tries to use not active operator
BAS-06-091 or DBX-06-091The user tries to use an operator account with no active accountThe user tries to use an operator account with no active accountCUSTOMER

Cause:

Occurs when the operator tries to login but does not have an active account attached to that operator.
For every operator, there must be at least one open account linked to each operator.
Departments and accounts mean the same thing on the IM / IS series machines.


Solution:
To Clear The Error Message:

Press the “OK” button to clear the message.
Contact Supervisor to activate accounts for the Operator login.
To Activate A Department For Operator:
Supervisor access is required to "Edit/Modify" an Operator and activate the required departments for each Operator.
Login as a Supervisor.
Select option 5 “Account Management”
Select option 3 “Manage Operator”.
Select option 1 “Operator List”.
Select the Operator from the list.
Select “Edit/Del”.
Select option 1 “Edit/Modify”.
Select the Account List box
Use the arrows to select an account.
Select “Enable/Disable” to put a check next to the account.
Select “Quit”.
Select “Validate”.
Select “Finish”.
When the operator enters the correct pin number to login, the associated account list will appear to allow the operator to select a charge back account. If only one account is associated with the operator, the main operating screen will appear after entering the operator pin number.
BAS-06-092 or DBX-06-092Department is not associated to logged operatorThe user tries to use an account not linked to his profileThe department/Account isn't associated to the logged operator.
BAS-06-093 or DBX-06-093Delete not authorize. This is the last operator. If customer want to do not use operator logging anymore, only change accounting mode
BAS-06-094 or DBX-06-094Delete not authorize. This is the last account/department. If customer want not to use account anymore, only change accounting mode
BAS-06-095 or DBX-06-095There is no department on the server. Please connect to Neopost MAS server application and add an account.
BAS-06-096 or DBX-06-096This error appear if the operator is disabled on MAS server side between log in and batch startThis error appear if the operator is disabled on MAS server side between log in and batch start
BAS-06-097 or DBX-06-097This error appear if the account is disabled on MAS server side between logging and batch startThis error appear if the account is disabled on MAS server side between logging and batch startHELPDESK

MAS Supervisor has to enable PSD and restart system
BAS-06-098 or DBX-06-098The PSD ID does not belong to this FM or is refused to be used by Fusion.The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disable (Archived) on MAS server side between logging and batch startHELPDESK

MAS Supervisor has to enable PSD and restart system
BAS-06-099 or DBX-06-099The account mode has been changed to operator logging on MAS server between connection and batch startThe account mode has been changed to operator logging on MAS server between connection and batch start
BAS-06-100 or DBX-06-100There is no more or not enough money for this account.There is no more or not enough money for this account.
BAS-06-101 or DBX-06-101Customer try to set a too long department numberCustomer try to set a too long department numberHELPDESK
Advice customer to use a shorter department number:

11 digits Max for IS-330/IS-350/IS-420/IS-430/IS-440/IS-460/IS-480/IS-490
30 digits Max for IS-5000/IS-6000
BAS-06-102 or DBX-06-102Base is currently initializing the connection with neopost MAS. Doing so, it is not authorized to process login requestHELPDESK

To avoid this error, advice customer to let the base entering in sleep mode and wake it up
BAS-06-104 or DBX-06-104The maximum number of account/department is reachedThe maximum number of account/department is reachedCause:
The maximum number of account/department is reached.

ON SITE:

Please Log in Supervisor mode and delete some departments if you want to create new ones.

You may also contact your sales contact if you want to increase the department/account contract.
BAS-06-105 or DBX-06-105The maximum number of group is reachedThe maximum number of group is reached
BAS-06-106 or DBX-06-106The maximum number of group is reachedThe maximum number of group is reachedHELPDESK

Advise customer to log in Supervisor mode and delete a previous user to add a new one
BAS-06-107 or DBX-06-107Account import failedThe file is too big or corrupted. Import aborted.
BAS-06-110 or DBX-06-110Can not modify last department statusModify not authorize. It is necessary that there is at least one account active.
BAS-06-111 or DBX-06-111Department information is empty
BAS-06-114 or DBX-06-114Can not modify last operator status
BAS-06-116 or DBX-06-116No accounting structure to exportUser try to export on USB key accounting structure although there is no account set on device
BAS-06-117 or DBX-06-117Pre-existing account structure warningThere is a pre-existing accounting structure in the flash, if you continue it will be overwritten.
BAS-06-118 or DBX-06-118Can not activate departmentThe status of the department can't be change because parent group is inactivated
BAS-06-119 or DBX-06-119No accounting structure to importNo Account Structure in USB Key.
BAS-06-120 or DBX-06-120Pre-existing accounting structure in USB keyCheck that the export accounting structure is possible.
BAS-06-121 or DBX-06-121Invalid number of departments to importCheck that the export accounting structure is possible.
BAS-06-122 or DBX-06-122Can not modify department status due to parent group status
BAS-06-123 or DBX-06-123Can not modify group status due to parent group status
BAS-06-124 or DBX-06-124No more credit batch localThere is no more credit available on this account.
BAS-06-125 or DBX-06-125Offline mode is not allowedOffline mode is not allowed. Please contact your supervisor.
BAS-06-126 or DBX-06-126Structure Archive creation failedAccounting structure archive creation has failed
BAS-06-127 or DBX-06-127Invalid thirdparty barcodeThis error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-128 or DBX-06-128Invalid thirdparty barcodeThis error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-130 or DBX-06-130Unknown third party licenseThe selected third party license is unknown
BAS-06-131 or DBX-06-131File format errorAccounting file format error.
BAS-06-132 or DBX-06-132No More Credit batch RemoteThere is no more credit available on this account
BAS-06-134 or DBX-06-134Invalid Number of Department Feature ValueThe feature department number which is sent by OLS set an invalid number of allowed department number reagarding to the franking machine physical.

Contact Twofold Ltd.
BAS-06-136 or DBX-06-136ADA not supported by device or featureThe error raised when a PostId with ADA selected but the scanner is not present or ADA feature is not active
BAS-06-137 or DBX-06-137Operator already loggedOperator was already logged, G2 request login again
BAS-07-001 or DBX-07-001Technical issuena
BAS-07-004 or DBX-07-004The PSD is corruptedThe PSD is corrupted
BAS-07-005 or DBX-07-005Technical errorTechnical errorThe system has a problem when trying to build the stamp.
BAS-07-006 or DBX-07-006Ad Die file or stamp file is not compatibleAd Die file or stamp file is not compatible
BAS-07-009 or DBX-07-009Barcode encoding failedA barcode encoding error has rised.
BAS-07-011 or DBX-07-011Font unknownThe font defined in the stamp config is not recognized.
BAS-07-013 or DBX-07-013Technical issuena
BAS-07-015 or DBX-07-015Branch ID is emptyna
BAS-07-016 or DBX-07-016Operator mandatory This error message is fired when user press Start button but mode account is not account with access control
BAS-08-002 or DBX-08-002Imprint memories are full.Imprint memories are full. You have used all imprint memory available.The maximum number of Imprint Memories supported by IS-330/IS-350/IS-420/IS-430/IS-440/IS-460/IS-480/IS-490 is 9
BAS-08-005 or DBX-08-005Modification of imprint memory failedModification of imprint memory failed
BAS-08-009 or DBX-08-009Name creationimprint memory name creation failedThe name you entered for your new rate memory already exists.
BAS-08-011 or DBX-08-011Software can't load text selected by imprint memory.Software can't load text selected by imprint memory. It may be deleted or unavailable.
BAS-08-012 or DBX-08-012Software can't load slogan selected by imprint memory.Software can't load slogan selected by imprint memory. It may be deleted or unavailable.
BAS-08-013 or DBX-08-013Software can't load PPI selected by imprint memory.Software can't load PPI selected by imprint memory. It may be deleted or unavailable.
BAS-08-015 or DBX-08-015Software can't use the stamp mode in the imprint memory.Software can't use the stamp mode in the imprint memory. It may be unavailable.
BAS-08-016 or DBX-08-016Software can't use weight stored in imprint memory.Software can't use weight stored in imprint memory.Imprint Memory can't use the stored weight with the current rate product.
BAS-08-017 or DBX-08-017Software can't use account used in imprint memory.Software can't use account used in imprint memory. Account may not to be used, closed or inactive.
BAS-08-019 or DBX-08-019Name modification failedName modification failed
BAS-08-020 or DBX-08-020Software can't use return address used in imprint memory.Software can't use return address used in imprint memory. Return address may be deleted or corrupted.
BAS-08-025 or DBX-08-025The selected slogan was deletedThe selected slogan was deleted: it can't be set
BAS-08-026 or DBX-08-026The selected text was deletedThe selected text was deleted: It can't be set
BAS-08-027 or DBX-08-027CPC selectionImprint Memory rate selection failed.Cause:
The rate stored in the selected Imprint Memory/Job is no longer available in the new RateTable.

ON SITE:

Please edit the Imprint Memory/job and select an existing rate.
BAS-08-028 or DBX-08-028Invalid return value
BAS-08-029 or DBX-08-029Technical issuena
BAS-08-030 or DBX-08-030Account name not availableGet account name failed.
BAS-08-031 or DBX-08-031Can't build job dataCan not build job data during transaction with OLS
BAS-08-032 or DBX-08-032Can't update job definitionCan not update job data during transaction with OLS
BAS-08-033 or DBX-08-033Function not supportedFunction not applicable for Tax Machine. For Tax Machine, when user press on IM shortcut key, device will show this error message.Rate memory is not available on your machine.
BAS-08-034 or DBX-08-0341D barcode creationOccur when IM creating failed with rate include 1D Barcode.
BAS-08-035 or DBX-08-035Country index selectionUser select a Imprint memory and program can't read country index information from variant
BAS-09-045 or DBX-09-045
BAS-10-025 or DBX-10-025Auto call failure
BAS-10-037 or DBX-10-037Waiting time for the next request is too longWaiting time for the next request is too long. Connection with OLS is closedCause:
Your system could not reach server before timeout.

ON SITE:

Please reboot the system and try to connect again.
BAS-10-047 or DBX-10-047Request module timeoutRequest module was too long. A timeout was triggered. Additional data contains the name of the module which didn't respond.
BAS-11-057 or DBX-11-057This mailing machine is not authorized to connect to neopost MAS softwareThis mailing machine is not authorized to connect to neopost MAS software
BAS-11-060 or DBX-11-060Neopost MAS software don't know this pincodeNeopost MAS software don't know this pincode
BAS-11-061 or DBX-11-061The account selected by the operator is not allowed by neopost MAS softwareThe account selected by the operator is not allowed by neopost MAS software
BAS-11-063 or DBX-11-063This error appear if the operator is disabled on MAS server side between log in and batch startThis error appear if the operator is disabled on MAS server side between log in and batch start
BAS-11-064 or DBX-11-064This error appear if the account is disabled on MAS server side between logging and batch startThis error appear if the account is disabled on MAS server side between logging and batch start
BAS-11-065 or DBX-11-065The PSD ID does not belong to this FM or is refused to be used by FusionThe PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disabled (Archived) on MAS server side between logging and batch start
BAS-11-066 or DBX-11-066There is no more or not enough money for this accountThere is no more or not enough money for this account. Mailing limit threshold set in MAS software
BAS-11-067 or DBX-11-067Unknown pin codeUnknown pin code. The operator does not exist
BAS-11-068 or DBX-11-068The operator exists but is disabledThe operator exists but is disabled
BAS-11-069 or DBX-11-069The operator exists but has no associated departmentThe operator exists but has no associated department. He can not log on the FM.
BAS-11-070 or DBX-11-070The account has been canceled between the moment the list of account displayed on system and the moment when the user selected the account
BAS-11-071 or DBX-11-071The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the accountThe account has been disabled between the moment the list of account was displayed on system and the moment the user selected the account.
BAS-11-071 or DBX-11-071The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the accountThe account has been disabled between the moment the list of account was displayed on system and the moment the user selected the account.
BAS-11-072 or DBX-11-072The account can only be selected if an operator is already selected.The account can only be selected if an operator is already selected. We are in "with operator" mode. The account mode has changed between the moment the list of account displayed on system and the moment when the user selected the account, from without user mode to with user
BAS-11-076 or DBX-11-076There is no user logged on neopost MAS software for this systemThere is no user logged on neopost MAS software for this system
BAS-11-077 or DBX-11-077Current media LAN not detectedThe previous connected LAN is not detected. Make sure it is connected and press OK.
BAS-11-078 or DBX-11-078Connection timeoutThe allowed time to connect to fusion server has expired.
BAS-11-079 or DBX-11-079Invalid account per operatorThe selected account is not assigned to current Operator (at remote mode)
BAS-11-080 or DBX-11-080Invalid input characterCharacter '\' is not allowed in user name
BAS-11-081 or DBX-11-081Connection impossible PSD not detectedThe connection is impossible because PSD is not detected.
BAS-11-082 or DBX-11-082Invalid post IDInvalid PostID when user login.
BAS-12-001 or DBX-12-001Modem unpluggedModem unplugged during transaction, please reboot the franking machine.Cause:

Modem seems to have been unplugged during transaction.

ON SITE:

Please unplug and replug modem cables and then reboot the machine.
BAS-12-002 or DBX-12-002Init. string errorBad initialization strings or modem did not respond in time.
BAS-12-003 or DBX-12-003Device not ready The GPRS modem is in initialization state but it can not be used if its initialization is not finished.
BAS-12-004 or DBX-12-004Port disconnected This error can occur when the negotiation for the error correction protocol failed between the remote modem and the FM modem.There was a connection issue between the mailing system and the Server modem.
BAS-13-010 or DBX-13-010Can not send print setup request message
BAS-13-011 or DBX-13-011Can not send print authorisation request message
BAS-13-012 or DBX-13-012Can not get print authorisation response message
BAS-13-013 or DBX-13-013Can not send print field request message
BAS-13-015 or DBX-13-015Can not get business value
BAS-13-019 or DBX-13-019Can not send print status request message
BAS-13-020 or DBX-13-020Can not set business value
BAS-13-023 or DBX-13-023Can not allocate memory
BAS-13-026 or DBX-13-026Can not send status request message
BAS-13-027 or DBX-13-027Can not get status response
BAS-13-052 or DBX-13-052Can not get print setup response
BAS-13-054 or DBX-13-054Can not get print field response
BAS-13-057 or DBX-13-057Incorrect PSD (Meter) type is installed in the machine.Incorrect PSD (Meter) type is installed in the machine.CUSTOMER

Cause:

A display of BAS-13-057 or DBX-13-057 indicates that there is a problem with the PSD (meter).
Action:
Contact your local service provider.
BAS-13-058 or DBX-13-058Communication link with PSD is lostCommunication link with PSD is lost
BAS-13-066 or DBX-13-066Generic detection error Generic error occurs during the psd detection phase
BAS-13-067 or DBX-13-067Incorrect PSD (Meter) type is installed in the machine.Incorrect PSD (Meter) type is installed in the machine.Cause:

The connection failed during the meter/ PSD authentication phase.


ON SITE:

Please restart the machine, and perform a call to the postal server by clicking on the "money" icon.

If the issue is still present, turn off the machine, unplug and replug the postage meter and restart the machine.
BAS-13-068 or DBX-13-068Wrong PSD typeType of the PSD is not correct.
BAS-13-103 or DBX-13-103Can not Download xndf fileThis error is shown when cannot download xndf file from psd.
BAS-14-004 or DBX-14-004Invalid Rate TableInvalid Rate Table (bad Rate Table number)
BAS-14-005 or DBX-14-005Selected Rate Table is not activeSelected Rate Table is not active
BAS-14-006 or DBX-14-006The user uses a zip code less than 5 digitThe user uses a zip code less than 5 digitCause:

The postal/zip code you have entered does not have the number of digits expected.


ON SITE:

Please enter the correct postal/zip Code.
BAS-14-007 or DBX-14-007Invalid ZipcodeInvalid ZipcodeThe ZIP code you entered is not valid.
BAS-14-008 or DBX-14-008Max postage amount exceededMax postage amount exceeded
BAS-14-038 or DBX-14-038During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight).During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight).
BAS-14-042 or DBX-14-042User try to set zero value as zip code for e-ConfUser try to set zero value as zip code for e-Conf
BAS-14-043 or DBX-14-043Weight is too heavy for the current rate and there's no automatic rate change availableWeight is too heavy for the current rate and there's no automatic rate change available
BAS-14-045 or DBX-14-045Rate type feature not foundRate type was requested (for preconf report for example), but rate type was not found in rate table.
BAS-14-047 or DBX-14-047Service feeunable to calculate service fee (overweight), total amount is set to zero.
BAS-14-048 or DBX-14-048Rate feeAn error occured while calculating basic rate fee (RDF). Probably due to an overweight (and no fee table jump available) or an underweight.
BAS-14-052 or DBX-14-052Weight too heavy for current rateWeight too heavy for current rate1. Press "OK" to clear the error message.
2. Press the Rate key and select a rate class that can accommodate the weight of the package.
- Example: Select "Priority" if the rate you were using was "1st Class Letter".
3. Press slightly on the scale (weigh platform) with your fingers and remove them to reset the weight.
- This will establish the weight and postage with the new rate.
4. The rate will be displayed.

If the problem persists, contact your local service provider for assistance.
BAS-14-053 or DBX-14-053Product postal code used to set a rate is invalid or not defined inside the current rate tableProduct postal code used to set a rate is invalid or not defined inside the current rate tableCause:

You have entered an invalid PPC. A PPC code may change after a rate change.

ON SITE:

Please enter a valid PPC code or use the rate selection tool.
BAS-14-055 or DBX-14-055Premium adress ID used is not between 1 and 65536Premium adress ID used is not between 1 and 65536
BAS-14-056 or DBX-14-056Service amount is too highService amount is too high
BAS-14-059 or DBX-14-059The current weight is too light for current rate and no fee table jump is managedThe current weight is too light for current rate and no fee table jump is managedCause:
The weight of your item is too light for the rate you have selected.

ON SITE:

Please selected another rate product.
BAS-14-060 or DBX-14-060Canadian Zip code invalid
BAS-14-061 or DBX-14-061Zip code is not complete
BAS-14-062 or DBX-14-062Invalid Canada zip codeInvalid zip code
BAS-14-063 or DBX-14-063Incomplete Canadian zip codeIncomplete zip code
BAS-14-064 or DBX-14-064Invalid quantityThe quantity is invalid. Please enter a quantity below the max value.
BAS-15-003 or DBX-15-003One or the two dates set for the time period for report are not correctOne or the two dates set for the time period for report are not correct. Either the end date is older than the begin date Or the begin date is older than the install dateCause:

One of the dates entered is not valid or not in the right format.

ON SITE:

Please retype the right date.
BAS-15-005 or DBX-15-005Previous budget unavailable
BAS-15-006 or DBX-15-006Occurs when the budget consumption report is requested, but budgets are not activated by the SupervisorOccurs when the budget consumption report is requested, but budgets are not activated by the Supervisor
BAS-15-009 or DBX-15-009Current report is empty
BAS-15-010 or DBX-15-010Error current tracking barcode reportCurrent tracking barcode report is empty
BAS-18-000 or DBX-18-000Geodesic code entered is not correctGeodesic code entered is not correct
BAS-19-000 or DBX-19-000When this error appears we can think that there is a hardware issue on WPWhen this error appears we can think that there is a hardware issue on WP
BAS-19-001 or DBX-19-001WP report an over capacity error.WP report an over capacity error. Customer tried to weigh a letter or a parcel with a weight higher than the WP physical weighing capacity.Cause:

A display of BAS-19-01 or DBX-19-001 indicates that the operator tried to weigh a letter or parcel with a weight higher than the WP’s weighing capacity.

Action:
1. Remove the item from the scale and press C to clear the error.
2. Reset the WP (Weigh Platform):
- Select MENU.
- Select Batch.
- Select WP Reset.
3. If the message does not clear after the WP Reset, unplug the machine then plug back in again.
If the problem persists, contact your local service provider for assistance.
BAS-19-002 or DBX-19-002This error should only happens during calibrationThis error should only happens during calibration
BAS-19-003 or DBX-19-003WP return a negative weightWP return a negative weight
BAS-19-006 or DBX-19-006Base software request WP to change mode but is not accepted by WP or no answer from WPBase software request WP to change mode but is not accepted by WP or no answer from WP. After plugging in mailing machine or waking up from sleep mode, it displays “Technical DBX-19-006” then ”Warning PSD connection status, Com with PSD lost” and finally the “No stamp, No printing” screen.
BAS-19-008 or DBX-19-008Wrong weighing platform. This weighing platform is not linked with this base. For a swap the feature must be activated for new WP serial number.
BAS-19-009 or DBX-19-009 Feature Not Allowed”Error DBX-19-009 Feature not allowed”
BAS-19-010 or DBX-19-010Weight on WP is over max capacity defined in WEIGHING PLATFORM featureWeight on WP is over max capacity defined in WEIGHING PLATFORM feature
BAS-19-011 or DBX-19-011Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighingWeight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing
BAS-19-013 or DBX-19-013Communication failedCommunication with WP failed, WP will be disconnected.Cause:

There was a communication issue with the Weighing Platform.

ON SITE:

Unplug the WP cable and replug it.

Remove all items and restart your machine to resolve the problem.

If the issue is still unsolved, please contact your local support team.
BAS-19-014 or DBX-19-014Mode not supportedWeighing modes not supported for Tax machine.Cause:

You are using a Tax machine and therefore, you are not allowed to use a short cut linked to a Rate.
BAS-19-015 or DBX-19-015Weight below WP max capacityManual weight entry below max WP capacity.Cause :

The manual weight entry is not authorized under a certain weight for this postal product.

ON SITE:

For this weight please use the weighing platform.
BAS-19-016 or DBX-19-016Manual weight entry forbiddenWhen WP feature deactivated, manual weight entry forbidden.
BAS-19-005 or DBX-19-005WP calibration mandatoryWP calibration mandatoryWeighing Platform needs a calibration.
BAS-19-007 or DBX-19-007Weighing platform is not in the expected modeWeighing platform is not in the expected modeThe weighing platform sent an error.
BAS-20-000 or DBX-20-000Printer not foundExternal Printer not foundCause:

The USB printer was not detected.

ON SITE:

Please unplug the USB cable and plug it back. Try again. If you still have the issue, please reboot your mailing system.
BAS-20-001 or DBX-20-001Printer capabilities does not satisfy required width, height or resolutionPrinter capabilities does not satisfy required width, height or resolution
BAS-20-004 or DBX-20-004Can't access USB memoryCan't access USB memoryCause:

The USB key could not be accessed. Unplug and replug on the same or different USB port.


ON SITE:

If it still does not work, please try another USB key.
BAS-20-005 or DBX-20-005Can't access USB memoryCan't access USB memory
BAS-20-006 or DBX-20-006Can't access USB memoryCan't access USB memory
BAS-20-008 or DBX-20-008Not enough place on USB keyNot enough place available on the usb key.
BAS-20-011 or DBX-20-011No Town dieThere is no Town Die on this USB key
BAS-20-012 or DBX-20-012USB printing failureUSB printing failure
BAS-20-014 or DBX-20-014No PPIThere is no PPI file on this USB key
BAS-20-015 or DBX-20-015No Slogan FileThere is no slogan file on this USB key
BAS-20-016 or DBX-20-016No rate table FileThere is no slogan file on this USB key
BAS-20-017 or DBX-20-017Mounted volume fullUSB key is fullCause:

The USB key/Drive is full.

ON SITE:

Please make some room or use another USB Key/Drive.
BAS-21-107 or DBX-21-107Temporal limit
BAS-21-001 or DBX-21-001Technical errorTechnical error
BAS-21-002 or DBX-21-002Throughput errorCadence management issue.
BAS-21-003 or DBX-21-003Error printing sequence
BAS-21-004 or DBX-21-004System didn't have enough time to calculate the stamp, last envelopes are not meteredSystem didn't have enough time to calculate the stamp, last envelopes are not metered
BAS-21-005 or DBX-21-005A rebound have been detected on the top doc sensorA rebound have been detected on the top doc sensor
BAS-21-006 or DBX-21-006There is an error in speedway messages sequence during printingThere is an error in speedway messages sequence during printing
BAS-21-008 or DBX-21-008Mail jam issueMail jam issue
BAS-21-009 or DBX-21-009Mail measured too long by the systemMail measured too long by the systemCause :

There was a timeout issue in the system, preventing normal usage.

ON SITE:

Solution 1:

The letter was measured over 330mm. Please use an envelope within specification.

Solution 2:

If the issue occurs on the last envelope on a system with dynamic scale, please check the value of the stop timeout. If it is set to 1 second, please change the setting to 5 or 10 seconds (depends on software limitation).
BAS-21-010 or DBX-21-010Department manager on device refused start printing due to an accounting errorDepartment manager on device refused start printing due to an accounting error
BAS-21-011 or DBX-21-011Account maximum amount reachedAccount maximum amount reached
BAS-21-012 or DBX-21-012Head set issueHead set issue
BAS-21-013 or DBX-21-013Mail jam in the feederMail jam in the feeder
BAS-21-014 or DBX-21-014Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailingTop doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing
BAS-21-015 or DBX-21-015Top doc sensor is out of order. It may mean that gap between two envelopes is too smallTop doc sensor is out of order. It may mean that gap between two envelopes is too small
BAS-21-018 or DBX-21-018Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed)Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed)
BAS-21-019 or DBX-21-019Unable to construct stampUnable to construct stamp
Please clear the paper path and try again. If the problem is not solved please remove your ink cartridge, insert it again into the machine and try again.
BAS-21-020 or DBX-21-020Technical issue
BAS-21-021 or DBX-21-021Printing failedA display of BAS-21-021 or DBX-21-021 indicates that the mailing system can not create the stamp.
BAS-21-022 or DBX-21-022 or FBX-21-022Envelopes are too closeWhen processing mail, mail pieces are too close to each other on the paper path of the system.
BAS-21-023 or DBX-21-023Technical issue
BAS-21-024 or DBX-21-024Technical issue
BAS-21-025 or DBX-21-025Technical issue
BAS-21-026 or DBX-21-026Technical issue
BAS-21-027 or DBX-21-027Technical issue
BAS-21-028 or DBX-21-028Zero label not allowedFranking machine doesn't allow you to print labels whether " 0" is set.
BAS-21-030 or DBX-21-030Zero value not allowedZero franking value not allowed
BAS-21-031 or DBX-21-031Zero weight value not allowedA weight value different from 0 is mandatory.
BAS-21-032 or DBX-21-032Faulted imprintFaulted imprint error occured because of power shutdown during imprint or mail too small.Faulted imprint error occured. The length of letter measured by the base is smaller than the imprint.
BAS-21-033 or DBX-21-033No print end received A new mail cycle is launched whereas the end of the last one has not been correctly detected ( no PRINT_END received ).
BAS-21-034 or DBX-21-034Distorted imprintDistorted imprint error occured because postal imprint in the blind zone
BAS-21-036 or DBX-21-036Faulted imprint emergency stopFaulted imprint error occured because of power shutdown during imprint or mail too small.
BAS-21-037 or DBX-21-037Distorted imprint emergency stopDistorted imprint error occured because postal imprint in the blind zone
BAS-21-039 or DBX-21-039Dynamic scale weight not correctDynamic scale weight not available
BAS-21-040 or DBX-21-040Gap too shortGap value with the last envelope is too short.
BAS-21-041 or DBX-21-041Document too long Document too long. Remove envelopes from the the whole path and start print process again.
BAS-21-045 or DBX-21-045Expiration date passed Rate table expiration date passed. Franking is forbidden when rate table expiration date is passed.Cause:

The rate table has expired.

ON SITE:

Please perform a generic call.

If it does not work, please contact your local support team.
BAS-21-046 or DBX-21-046Pressort forbidden on date advance Presort printing impossible. Presort printing is forbidden when a date advance causes a rate table activation.
BAS-21-054 or DBX-21-054Wrong imprint settingsThis error is raised when the user try to print with wrong imprint settings, ie: In received mode, when no date and no received text is selectedFor received mode, either a date or a received text has to be selected.
BAS-21-055 or DBX-21-055Double document detectedDetect in a homogenuous batch a double document (two document sticked themselves).
BAS-21-056 or DBX-21-056Double document detected thicknessBy thickness measurement, detecedt in a homogenuous batch a double document (two document sticked themselves).
BAS-21-057 or DBX-21-057Printing system not readyThe printing system isn't ready for printing process.
BAS-21-058 or DBX-21-058Invalid departmentThe department send by the scanner is invalid.
BAS-21-059 or DBX-21-059Unknown departementThe scanner has not send a department or too late.
BAS-21-060 or DBX-21-060Unknown letter IDThe scanner has send an unknown letterID or too late.
BAS-21-061 or DBX-21-061Technical issue
BAS-21-062 or DBX-21-062Unknown ZIP codeThe scanner has not send a zip code or too late.The machine is not ready to print (the global state module is in the wrong status).
BAS-21-063 or DBX-21-063Unknown PIC numberThe scanner has not send a pic number or too late.
BAS-21-065 or DBX-21-065Unknown recipient nameThe scanner has not send a recipient name or too late.
BAS-21-066 or DBX-21-066Invalid ZIP codeThe zip code send by the scanner is invalid.
BAS-21-067 or DBX-21-067Invalid country codeThe country code send by the scanner is invalid.
BAS-21-068 or DBX-21-068Invalid PIC numberThe pic number send by the scanner is invalid.
BAS-21-069 or DBX-21-069Invalid recipient nameThe pic number send by the scanner is invalid.
BAS-21-070 or DBX-21-070Almost full The almost full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-071 or DBX-21-071Full reachedThe full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-072 or DBX-21-072Franking negative weightA franking has been launched with a negative weight
BAS-21-073 or DBX-21-073Label forbidenThe user want to print a label with a scanner application activated.
BAS-21-074 or DBX-21-074Recording storage fullScanner mail recording storage space is full!
BAS-21-076 or DBX-21-076Diverter report fullScanner mail recording storage space is full!
BAS-21-077 or DBX-21-077No scanned imageNo scanned image available in the scanner. A scanned image is necessary for the mail recorder application.
BAS-21-078 or DBX-21-078Multiple account barcodes
BAS-21-079 or DBX-21-079Multiple PIC barcodes
BAS-21-080 or DBX-21-080Multiple type in barcodes
BAS-21-081 or DBX-21-081Scanner timeout
BAS-21-082 or DBX-21-082Barcode not for account
BAS-21-083 or DBX-21-083Scan error
BAS-21-083 or DBX-21-083Scan error
BAS-21-083 or DBX-21-083Scan error
BAS-21-084 or DBX-21-084Account not decoded
BAS-21-085 or DBX-21-085Blank envelope
BAS-21-086 or DBX-21-086PSD not ready
BAS-21-087 or DBX-21-087No address block
BAS-21-088 or DBX-21-088PPI report must be historized Your software has been updated. You need to start a new Permit report before you can use the selected permit.
BAS-21-089 or DBX-21-089Mixed mail feeder not readyBase has received a message from feeder that it is not ready
BAS-21-090 or DBX-21-090Dynamic scale not readyBase has received a message from feeder that it is not ready
BAS-21-092 or DBX-21-092PPI report must be historized rateA new rate table has been activated. You need to start a new Permit report before you can use the selected permit.
BAS-21-094 or DBX-21-094No weight from dynamic scale During a batch in dynamic weighing, the dynamic scale has not sent the weight of the letter to the base.
BAS-21-096 or DBX-21-096The computation of amount failed.During the batch, the computation of amount has failed, the letter will not been franked.The machine could not calculate in time the amount to print.
BAS-21-097 or DBX-21-097PPP error
BAS-21-100 or DBX-21-100Unexpected sensor event
BAS-21-102 or DBX-21-102Assignment date or customer ID emptyAssignment date or customer ID not filled
BAS-21-104 or DBX-21-104Weight thresholdThe weight threshold is reached, the mail should be diverted
BAS-21-105 or DBX-21-105Lock serverPSD is locked by request from server.PSD has been locked by request.
BAS-21-106 or DBX-21-106Lock register
BAS-21-107 or DBX-21-107Temporal limitPSD is locked because the date limit to call server is reachedYour meter is locked because the limit date to call the server is reached.
BAS-21-108 or DBX-21-108Statistics limitPSD is locked, need upload statistics to server.
BAS-21-109 or DBX-21-109Pending resetingPSD is locked because of resetting failure. PSD will be locked up to a succesfull postal server connection.
BAS-21-110 or DBX-21-110Incoherent registerPSD is locked because of incoherent register.
BAS-21-111 or DBX-21-111Back top seal event missingBack top seal event missingAn event from the feeder was expected but is missing.
BAS-21-112 or DBX-21-112Unexpected event
BAS-21-120 or BX-21-120Sorter not ready
OBAS-21-054 or OBX-21-054Print with cleaning liquidA tank containing some cleaning liquid is inserted in the franking machine. The cleaning procedure are autorized, but printing is forbidden
BAS-22-012 or DBX-22-012 Tank cover openInk Tank Cover is opened
BAS-22-013 or DBX-22-013Path open Base paper path opened
BAS-22-019 or DBX-22-019Memory corruptionTriggered when the system detect a memory corruption.
BAS-22-020 or DBX-22-020Diverter not detected
BAS-22-021 or DBX-22-021No diverter detected
BAS-22-022 or DBX-22-022Sorter init failed
BAS-23-000 or DBX-23-000Resource error
BAS-23-005 or DBX-23-005Headset run out of inkHeadset run out of inkYour headset/tank is out of ink.
BAS-23-006 or DBX-23-006Invalid commandTechnical problem during printing
BAS-23-009 or DBX-23-009The carriage can't move to print positionThe carriage can't move to print position
BAS-23-010 or DBX-23-010Carriage can't reach requested positionCarriage can't reach requested position
BAS-23-023 or DBX-23-023Start print failedStart print failed
BAS-23-026 or DBX-23-026Recovery spitting failedTechnical problem during recovery spitting.
BAS-23-028 or DBX-23-028IO FailureTechnical problem.
BAS-23-029 or DBX-23-029Technical issue Technical problem.
BAS-23-036 or DBX-23-036Technical issue Technical problem.
BAS-23-037 or DBX-23-037No cartridge detected or cartridge corrupted Technical problem.
BAS-23-038 or DBX-23-038No cartridge detected at the power on or the closing of the back cover or on carriage movingNo cartridge detected at the power on or the closing of the back cover or on carriage moving
BAS-23-043 or DBX-23-043There is an invalid ink threshold in the headset, either a corruption or cheated headsetThere is an invalid ink threshold in the headset, either a corruption or cheated headset
BAS-23-045 or DBX-23-045Short circuit detected on nozzlesShort circuit detected on nozzles
BAS-23-046 or DBX-23-046There is too many nozzles in short-circuitThere is too many nozzles in short-circuit
BAS-23-048 or DBX-23-048The variant country in the headset is not compliant with the variant of the baseThe variant country in the headset is not compliant with the variant of the base
BAS-23-049 or DBX-23-049The headset model is not compliant with the kind of the baseThe headset model is not compliant with the kind of the base
BAS-23-050 or DBX-23-050The variant distributor in the headset is not compliant with the variant of the baseThe variant distributor in the headset is not compliant with the variant of the base
BAS-23-054 or DBX-23-054Technical issueTechnical problem.
BAS-23-057 or DBX-23-057Technical issueTechnical problem.
BAS-23-059 or DBX-23-059Technical issueTechnical problem.
BAS-23-060 or DBX-23-060Technical issueTechnical problem.
BAS-23-061 or DBX-23-061Technical issueTechnical problem.
BAS-23-062 or DBX-23-062Technical issueTechnical problem.
BAS-23-063 or DBX-23-063Invalid headset CRCInvalid headset CRC
BAS-23-065 or DBX-23-065Cover open during printingCover open during printingThe cover was opened during printing. Headset change is not allowed while printing please close the cover.
BAS-23-066 or DBX-23-066Label Misfeed issuesBase Motor exceeded maximum speed
BAS-23-067 or DBX-23-067Print offset too largePrint offset set by user is out of allowed range
BAS-23-068 or DBX-23-068Warming failure
BAS-23-073 or DBX-23-073Failed to find referenceHeadset is unable to find reference
BAS-23-075 or DBX-23-075Unable to find origin positionThe printhead is unable to find the origin position
BAS-23-076 or DBX-23-076Unable to find origin positionThe printhead is unable to find the origin position
BAS-23-077 or DBX-23-077Unable to go capping positionThe printhead is unable to go to the capping position
BAS-23-078 or DBX-23-078Unable to go cap open positionThe printhead is unable to reach the cap open position.
BAS-23-079 or DBX-23-079Failed to reach asked positionThe printhead requested movement failed once and the recovering process to come back to the capping position failed too
BAS-23-080 or DBX-23-080Failed to reach flushing positionThe printhead is unable to go to the flushing position
BAS-23-081 or DBX-23-081Failed to reach FIM positionThe printhead is unable to go to the FIM mark position
BAS-23-082 or DBX-23-082Failed to reach print positionThe printhead is unable to go to the print position
BAS-23-083 or DBX-23-083Technical issue
BAS-23-084 or DBX-23-084Flushing request failedThe printhead flushing request failed
BAS-23-085 or DBX-23-085Fine vibration failedThe printhead is unable to proceed the requested fine vibration
BAS-23-087 or DBX-23-087Can not activate pumpThe printhead pump can not be activated for aspiration
BAS-23-088 or DBX-23-088Released failedThe printhead pump cannot be activated for the release process
BAS-23-089 or DBX-23-089Released failedThe printhead pump cannot be activated for the release process
BAS-23-090 or DBX-23-090Can not proceed vibration requestThe printhead can not proceed start the fine vibration request
BAS-23-091 or DBX-23-091Can not stop fine vibrationThe printhead can not proceed stop the fine vibration request
BAS-23-092 or DBX-23-092Failed to move up wiperThe printhead pump can not be activated to move the wiper up
BAS-23-093 or DBX-23-093Failed to move down wiperThe printhead pump can not be activated to move the wiper down
BAS-23-094 or DBX-23-094Failed to move pumpThe printhead pump can not be activated
BAS-23-095 or DBX-23-095Macro action failedThe printhead requested macro action can not be executate
BAS-23-096 or DBX-23-096Bad print head actionThe requested action on the print head is not available
BAS-23-097 or DBX-23-097Failed to reach positionThe carriage failed to reach the requested position during the recovering process
BAS-23-098 or DBX-23-098Technical issue
BAS-23-099 or DBX-23-099Technical issue
BAS-23-100 or DBX-23-100Out of cappingThe print head was not in capping position at power on, it might be dirty.
BAS-23-101 or DBX-23-101Ink tank not detected
BAS-23-102 or DBX-23-102Ink tank is present
BAS-23-103 or DBX-23-103Headset replacement procedure errorHeadset had been replaced outside replacement procedure
BAS-23-105 or DBX-23-105Print head not installedThe print head has been replaced or the ink circuit has been drained.
BAS-23-110 or ABX-23-110Media removedMedia removed
BAS-23-114 or DBX-23-114Technical issueTechnical problem.
BAS-23-121 or DBX-23-121Technical issueTechnical problem.Print head is cleanned automatically after a certain number of printings. This operation has failed. The batch has stopped to preserve the printing quality.
BAS-23-122 or DBX-23-122Blocked cartridgeThe carriage of the ink cartridge is blocked.
BAS-23-124 or DBX-23-124Stamp counter can not be activeCan not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-125 or DBX-23-125Error can not activate stamp counterCan not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-126 or DBX-23-126Print head not detectedThe print head memory is not detected or corrupted. printing is impossible.
BAS-23-127 or DBX-23-127Print controler not ready
BAS-23-128 or DBX-23-128Stamp printer not ready
BAS-23-129 or DBX-23-129Incompatible cartridgeThe error occurs when start up device with incompatible cartridge.
BAS-24-000 or DBX-24-000Technical issue
BAS-24-002 or DBX-24-002Technical issue
BAS-24-003 or DBX-24-003Technical issue
BAS-24-005 or DBX-24-005Failed to get received error
BAS-24-006 or DBX-24-006Technical issue
BAS-24-007 or DBX-24-007Technical issue
BAS-24-008 or DBX-24-008Technical issue
BAS-24-009 or DBX-24-009Technical issue
BAS-24-010 or DBX-24-010Technical issue
BAS-24-011 or DBX-24-011Technical issue
BAS-24-012 or DBX-24-012Technical issue
BAS-24-013 or DBX-24-013Technical issue
BAS-24-014 or DBX-24-014Technical issue
BAS-24-015 or DBX-24-015Technical issue
BAS-24-016 or DBX-24-016Technical issue
BAS-24-017 or DBX-24-017Response KO received
BAS-24-018 or DBX-24-018Invalid Serial number
BAS-25-001 or DBX-25-001Technical issue
BAS-25-002 or DBX-25-002Invalid date setting
BAS-25-004 or DBX-25-004MMI file on the system is not compatible with the rest of the base softwareMMI file on the system is not compatible with the rest of the base software
BAS-27-000 or DBX-27-000The automatic or manual date advance interface has been set with invalid parametersThe automatic or manual date advance interface has been set with invalid parameters (automatic: date change time to midnight, or no working day in the week; Manual: day offset exceeds limit).
BAS-27-003 or DBX-27-003Technical errorTechnical error
BAS-27-004 or DBX-27-004Can not manage automatic date change
BAS-27-005 or DBX-27-005Authorized max date positionThe current value of date position is out of range.
BAS-28-001 or DBX-28-001Invalid date inputThis error is raised when user inputs an invalid date in entry screen.
BAS-29-002 or DBX-29-002This message appears for system with connected inserter. Message Id not in dictionaryThis message appears for system with connected inserter. Message Id not in dictionary
BAS-29-004 or DBX-29-004Connection lost while printingConnection between base between Franking Machine (FM) and inserter is lost while FM is processing an inserter prit request
BAS-29-005 or DBX-29-005Incompatible stamp modeWhen inserter batch is launched, stamp configuration should be different than date correction, amount correction and receive date mode.
BAS-29-006 or DBX-29-006Incompatible stamp counter PPIInserter doesn't work with PPI counter. When the counter limit is reached, the Franking Machine (FM) stops but not the inserter which relaunches the FM.
BAS-29-007 or DBX-29-007Incompatible weight counter PPIInserter doesn't work with PPI weight counter limit, when the limit is reached, Franking Machine (FM) stop, not the inserter which relaunch the FM.
BAS-30-016 or DBX-30-016RLD out of paper
BAS-30-017 or DBX-30-017RLD printer busy
BAS-30-018 or DBX-30-018RLD data transmission error
BAS-30-019 or DBX-30-019RLD firmware version error
BAS-30-020 or DBX-30-020RLD ZBI software version error
BAS-30-021 or DBX-30-021RLD RAM space failedRLD: free space failed in RAM
BAS-30-022 or DBX-30-022RLD flash space failedRLD: free space failed in flash
BAS-30-023 or DBX-30-023RLD communication failedELD (External Label Dispenser) communication failed
BAS-30-027 or DBX-30-027Current media modem not detectedThe previous selected Modem is not detected
BAS-30-028 or DBX-30-028Current media GPRS modem not detectedThe previous connected GPRS Modem is not detected
BAS-30-029 or DBX-30-029RLD low battery
BAS-30-030 or DBX-30-030Technical issueConnexion device is not ready/ detected.

BAS-30-031 or DBX-30-031Technical issueOne of the modules of your system took too long to boot up.
BAS-30-032 or DBX-30-032LAN Setting IP emptyOccurs when IP address is empty on LAN settings' validationIP address is empty in the LAN settings.
BAS-30-033 or DBX-30-033LAN Setting preferred DNS emptyOccurs when preferred DNS IP is empty on LAN Settings' validation
BAS-30-034 or DBX-30-034LAN Setting proxy URL emptyOccurs when proxy URL is empty on LAN Settings' validationCause :
The proxy's URL has not been entered correctly into the LAN settings.

ON SITE :

Please check your LAN and proxy settings.
BAS-30-035 or DBX-30-035Network advanced setting force URI emptyOccurs when Force URI is empty on Network Advanced Settings' validation
BAS-30-036 or DBX-30-036Network advanced setting PSD URI emptyOccurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-038 or DBX-30-038LAN setting IP empty or invalidOccurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-039 or DBX-30-039LAN setting subnet mask invalidOccurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-040 or DBX-30-040LAN setting default gateway invalidOccurs when Default Gateway address is invalid on LAN settings' validation
BAS-30-041 or DBX-30-041LAN setting preferred DNS invalidOccurs when Preferred DNS address is invalid on LAN settings' validation
BAS-30-042 or DBX-30-042LAN setting alternate DNS invalidOccurs when Alternate DNS address is invalid on LAN settings' validation
BAS-30-024 or DBX-30-024RLD open latchRLD is open.ELD (External Label Dispenser) latch open.
BAS-30-025 or DBX-30-025RLD out of paperNo more paper in RLD (Remote Label Dispenser).No more paper in ELD (External Label Dispenser).
BAS-30-026 or DBX-30-026RLD printer busyELD (External Label Dispenser)Printer busy.
BAS-31-000 or DBX-31-000Connection error
BAS-32-000 or DBX-32-000The system didn't receive the length value from dynamic scaleThe system didn't receive the length value from dynamic scale
BAS-32-001 or DBX-32-001The system didn't receive the length value from the inserterThe system didn't receive the length value from the inserter
BAS-32-002 or DBX-32-002The system didn't receive the thickness value from inserterThe system didn't receive the thickness value from inserter
BAS-32-003 or DBX-32-003The system didn't receive the thickness value from the dynamic scaleThe system didn't receive the thickness value from the dynamic scale
BAS-32-004 or DBX-32-004The system didn't receive the oversize status from the dynamic scaleThe system didn't receive the oversize status from the dynamic scale
BAS-32-005 or DBX-32-005The base didn't receive the width status from the dynamic scaleThe base didn't receive the width status from the dynamic scale
BAS-32-006 or DBX-32-006The base receive a too large value for the widthThe base receive a too large value for the width
BAS-32-007 or DBX-32-007The base receive a too large value for the lengthThe base receive a too large value for the length
BAS-32-008 or DBX-32-008The base receive a too large value for the thickness from inserterThe base receive a too large value for the thickness from inserter
BAS-32-009 or DBX-32-009The base receive a too large value for the thicknessThe base receive a too large value for the thickness
BAS-32-010 or DBX-32-010The base receive a too large value for the length from dynamic scaleThe base receive a too large value for the length from dynamic scale
BAS-32-011 or DBX-32-011Failed to add mailfailed to add mail in queue
BAS-32-012 or DBX-32-012Invalid mail received
BAS-32-013 or DBX-32-013The rate calculator is not available
BAS-32-014 or DBX-32-014Frankit message: (GER) This message appear when the JOB memory is full (10 rooms) and customer save a new JOB, is informed that the oldest JOB will be overwrite
BAS-32-015 or DBX-32-015Frankit message: (GER) This message appear when the EKP memory is full (10 rooms) and customer save a new EKP, is informed that the oldest EKP will be overwrite
BAS-32-016 or DBX-32-016Frankit message: (GER) This message appear when the customer try to select EKP and system still in mailing mode
BAS-32-017 or DBX-32-017Frankit message: (GER) This message appear when the customer try to select JOB and system still in mailing mode
BAS-32-019 or DBX-32-019Frankit message: (GER) JOB number is incorrectFrankit message: (GER) JOB number is incorrect, the number must be 14 numbers and the 2 last ones are checksum
BAS-32-022 or DBX-32-022Frankit message: (GER) EKP number is incorrectFrankit message: (GER) EKP number is incorrect, the number must be 10 numbers long
BAS-32-023 or DBX-32-023Frankit message: (GER) JOB number is incorrectFrankit message: (GER) JOB number is incorrect, the number must be 14 numbers long
BAS-32-027 or DBX-32-027Amount calculated with the current postal product is over the maximum mailing value the system is able to print
BAS-32-028 or DBX-32-028Zero amount not allowed
BAS-32-029 or DBX-32-029High value dynamic weighingThe amount is a high value. You can change the warning threshold
BAS-32-032 or DBX-32-032ZIP code neededThe weight of the mail needs a rate with zip code. The zip code entry is impossible while in dynamic weighing.
BAS-32-033 or DBX-32-033Dynamic country not neededDestination received is a country whereas rate selected is domestic.
BAS-32-034 or DBX-32-034Dynamic country neededDestination received is a zip code whereas rate selected is international.
BAS-32-035 or DBX-32-035Dynamic zip neededNo zip code was received from the scanner while rate needs one.
BAS-32-036 or DBX-32-036Dynamic PIC neededEconf service selected needs a PIC number which has not be provided by the scanner.
BAS-32-037 or DBX-32-037Dynamic PIC not neededScanner sent a PIC number while no eConf service selected.
BAS-32-038 or DBX-32-038Invalid PICImpossible to set the PIC for the current eConf service selected.
BAS-32-039 or DBX-32-039Empty inputShow when user input an empty string.
BAS-32-042 or DBX-32-042Print zero amount and datemodeUsed to inform user printing with Zero Franking and post date/nodate was forbidden.
BAS-33-009 or DBX-33-009No rate table foundNo rate table found
BAS-33-011 or DBX-33-011Selected Rate Table is not the right one for PSD carrierSelected Rate Table is not the right one for PSD carrier
BAS-33-012 or DBX-33-012 User or OLS try to load in the device a new rate table for a different carrier but there's no room left for a new one. The system already have 5 rates table (for 5 differents carriers).
BAS-33-015 or DBX-33-015Rate table issue
BAS-35-000 or DBX-35-000Main motor exceeded the requested speedMain motor exceeded the requested speed
BAS-35-001 or DBX-35-001Base coder failureThe coder isn't connected or is failed.
BAS-36-004 or DBX-36-004The system don't see the USB modem to use to connect serverThe system don't see the USB modem to use to connect server
BAS-36-014 or DBX-36-014Modem remote disconnectionModem remote disconnection
BAS-36-015 or DBX-36-015There is a modem issueThere is a modem issue
BAS-36-017 or DBX-36-017Modem device not readyModem device not ready
BAS-36-018 or DBX-36-018Modem detect a voice answerModem detect a voice answer
BAS-36-019 or DBX-36-019Server not answering using modem connectionServer not answering using modem connection
BAS-36-020 or DBX-36-020No carrier found on the analog connection.No dial tone detected.
BAS-36-021 or DBX-36-021No dial tone detectedNo dial tone detected
BAS-36-023 or DBX-36-023Modem bad phone numberModem bad phone number
BAS-36-024 or DBX-36-024The phone line is busyThe phone line is busyCause:

The modem cannot connect, the phone line is busy.

ON SITE:

Check for other devices using the line and retry when the line is free.
BAS-36-025 or DBX-36-025Bad login or passwordBad login or password
BAS-36-027 or DBX-36-027The server takes too much time to answerThe server takes too much time to answer
BAS-36-028 or DBX-36-028PPP remote terminatedPPP remote terminated
BAS-36-030 or DBX-36-030PPP no responsePPP no response
BAS-36-031 or DBX-36-031No address assignedNo address assigned
BAS-36-032 or DBX-36-032Error PPP macError PPP mac
BAS-36-033 or DBX-36-033PPP generic errorPPP generic error
BAS-36-034 or DBX-36-034Black list error shouldn't appear in countries don't using black listBlack list error shouldn't appear in countries don't using black list
BAS-36-035 or DBX-36-035Modem not recognized customer may use non neopost modemModem not recognized customer may use non neopost modem
BAS-36-036 or DBX-36-036Modem not recognized customer may use non neopost modemModem not recognized customer may use non neopost modem
BAS-36-037 or DBX-36-037Device not authorized on this phone numberDevice not authorized on this phone number
BAS-36-038 or DBX-36-038Server not respondingServer not responding
BAS-36-039 or DBX-36-039Unknown device type. Customer may use non neopost modemUnknown device type. Customer may use non neopost modem
BAS-36-040 or DBX-36-040Port already openPort already open
BAS-36-041 or DBX-36-041Modem disconnectionModem disconnection
BAS-36-043 or DBX-36-043Name exist on netName exist on net
BAS-36-044 or DBX-36-044Server general net failureServer general net failure
BAS-36-050 or DBX-36-050Request modem time outRequest modem time out
BAS-36-051 or DBX-36-051Modem cannot get LAN accessModem cannot get LAN access
BAS-36-052 or DBX-36-052Modem netbios errorModem netbios error
BAS-36-053 or DBX-36-053Server out of resourcesServer out of resources
BAS-36-056 or DBX-36-056Too many line errors. Maybe a lot of noise on phone line.Too many line errors. Maybe a lot of noise on phone line.
BAS-36-059 or DBX-36-059No remote encryption, probably a server issueNo remote encryption, probably a server issue
BAS-36-063 or DBX-36-063Modem in use
BAS-36-064 or DBX-36-064No phone line detected by the modemNo phone line detected by the modem
BAS-36-065 or DBX-36-065Modem errorUndefined error reported by the modem
BAS-36-070 or DBX-36-070Bad login or passwordBad login or password
BAS-36-117 or DBX-36-117Invalid base serial numberThe call cannot be launched because the base serail number is invalid.
BAS-36-118 or DBX-36-118GPRS signal not detectedGPRS network signal cannot be detected
BAS-36-119 or DBX-36-119GPRS network registration failedGPRS device could not succeed in network registration
BAS-36-120 or DBX-36-120GPRS SIM not OKUnable to read SIM card
BAS-36-124 or DBX-36-124GPRS SIM not inserted
BAS-36-125 or DBX-36-125GPRS SIM PIN required
BAS-36-126 or DBX-36-126GPRS SIM PUK required
BAS-36-127 or DBX-36-127GPRS SIM failure
BAS-36-150 or DBX-36-150GPRS illegal ME
BAS-36-154 or DBX-36-154GPRS roaming not allowedRoaming not allowed in this location area
BAS-36-162 or DBX-36-162Modem wtachdog timeoutModem Watchdog triggered
BAS-36-163 or DBX-36-163Socket IP check failedThe adaper has invalid IPThere is an issue with the IP configuration.
BAS-36-175 or DBX-36-175No IP addressThis error is fired when a connection is tryed and the current IP adresse is NULL 0.0.0.0 (DHCP in progress)
BAS-36-176 or DBX-36-176PIN code info missing
BAS-36-177 or DBX-36-177Base serial number missing
BAS-36-179 or DBX-36-179Invalid fund resetting PIN codeThis error is displayed when user setting for Fund: input not enought (4) digits pincode.
BAS-36-180 or DBX-36-180PSD not found
BAS-36-181 or DBX-36-181Can not get descending
BAS-36-182 or DBX-36-182Descending value not null
BAS-36-183 or DBX-36-183PSD locked
BAS-36-184 or DBX-36-184PSD not locked
BAS-36-185 or DBX-36-185Invalid reset amount
BAS-36-187 or DBX-36-187Refund parameters not present in rate tableTo perform a refund transaction, the machine need to read some informations from the rate table. The rate table in the machine does not contain the parameters needed for refund.Refund additional mode is missing on the rate table (Specific to Russia).
BAS-36-188 or DBX-36-188PSD not able to perform a refundPSD not able to perform a refundRefund operation is not allowed.
BAS-37-002 or DBX-37-002Buffer for E-confirmation to upload to server is fullBuffer for E-confirmation to upload to server is full
BAS-37-007 or DBX-37-007No more integral number unused availableNo more integral number unused availableCause:
The list of Identifaction codes (Integral) loaded in your machine is fully used.

ON SITE :

You need to load a new set of codes.

In order to do that please perform an audit call.
BAS-37-009 or DBX-37-009Identcode invalid
BAS-37-011 or DBX-37-011The PIC is incorrect (used for E confirmation)The PIC is incorrect (tracking number used for E confirmation).
BAS-37-012 or DBX-37-012The DUNS (used for E confirmation) set in OLS server is not correctThe DUNS (used for E confirmation) set in OLS server is not correct
BAS-37-013 or DBX-37-013BMZ license expiredNo more tracking number available for this Bmz licence. A connection to the postal server is mandatory to receive a new range of tracking number
BAS-37-014 or DBX-37-014No BMZ license No license available for this Bmz service. You need to disable the printing of tracking barcode for franking with this BMZ service.
BAS-37-015 or DBX-37-015PIC already usedThe PIC has already been used for a previous franking
BAS-38-003 or DBX-38-003Unable to write traceability
BAS-39-000 or DBX-39-000No free slot in PSD to store new PPINo free slot in PSD to store new PPI
BAS-39-005 or DBX-39-005The customer try to use a name already used as PPI nameThe customer try to use a name already used as PPI name
BAS-39-006 or DBX-39-006A PPI have ready the same hash code.A PPI have ready the same hash code.
BAS-39-007 or DBX-39-007PPI name or hash is not validPPI name or hash is not validIt is not possible to set the current PPI. The PPI name or the PPI hash is not valid.
BAS-39-008 or DBX-39-008The system is unable to load the default PPIThe system is unable to load the default PPI
BAS-39-010 or DBX-39-010The wanted PPI doesn't existThe wanted PPI doesn't exist
BAS-39-017 or DBX-39-017Bad value in interrupted limit modeValue 0 is not allowed in interrupted Limit mode
BAS-39-018 or DBX-39-018Bad value for counterError is raised when user enters value 0 for Cumul Counter limits with country, that value 0 is not allowed
BAS-40-017 or DBX-40-017The slogan already existed in the systemThe slogan already existed in the systemYou are trying to load a Slogan which is already present in your machine.
BAS-40-018 or DBX-40-018The maximum number of slogan loaded is reached.The maximum number of slogan loaded is reached. No room is available for a new oneThe maximum number of slogan is reached. No more slogan can be installed.
BAS-40-020 or DBX-40-020The software upgrade of the Dynamic scale is not possible if there is no PSD in the baseThe software upgrade of the Dynamic scale is not possible if there is no PSD in the base
BAS-40-024 or DBX-40-024No file to downloadThe file you want to load was not found on your USB device.
BAS-40-025 or DBX-40-025Invalid XNDF
BAS-40-026 or DBX-40-026Invalid XNDF
BAS-40-027 or DBX-40-027No account in XNDF
BAS-40-028 or DBX-40-028Wrong XNDF file
BAS-40-0229 or DBX-40-029Invalid filename attribute
BAS-40-033 or DBX-40-033Slogan type not supported
BAS-40-035 or DBX-40-035Cannot download the slogan requested by Remote Application.Cannot download the slogan requested by Remote Application.Cannot download the slogan created on NeoSlogan.
BAS-40-036 or DBX-40-036Cannot install the slogan requested by the remote application.Cannot install the slogan requested by the remote application.The slogan you were downloading failed to install on your machine.
BAS-40-044 or DBX-40-044The field "compatibilityVersion" has been lostThe field "compatibilityVersion" has been lost, and it is necessary for OMMF or ODS update. please reload OMMF or ODS software to retrieve this information.The machine's feeder or machine's dynamic scale might not have the right software.
BAS-41-018 or DBX-41-018Accounting file path not found
BAS-41-019 or DBX-41-019Component already in transaction A same type component already exists in the current install process.
BAS-41-023 or DBX-41-023Technical states mismatchedA same type component already exists in the current install process.
BAS-42-000 or DBX-42-000Missing text nameA name is mandatory for each text
BAS-42-001 or DBX-42-001Text name already in useText name already in useText name already used in your machine.
BAS-42-002 or DBX-42-002Slogan name already in useSlogan name already in useSupervisor rights requested for this action.
BAS-42-004 or DBX-42-004Invalid text The text is invalid. Only characters A-Z, 0-9 and SPACE are allowedThe text is invalid. Only characters A-Z, 0-9 and SPACE are allowed.
BAS-42-006 or DBX-42-006EKP number “0” is not authorizedEKP number “0” is not authorized
BAS-42-007 or DBX-42-007Current slogan delation forbiddenThe deletion of the current slogan is forbidden
BAS-42-008 or DBX-42-008Slogan level out of rangeThe level of the slogan feature is out of range
BAS-42-009 or DBX-42-009Slogan level forbidden decreaseThe slogan level cannot be decreased.
BAS-42-010 or DBX-42-010Text level out of rangeThe level of the text feature is out of range.
BAS-42-011 or DBX-42-011Text level decrease forbiddenThe text level cannot be decreased.
BAS-42-012 or DBX-42-012Premium addresss with both text and sloganFree Text and Slogan should not be both printed with PremiumAddress
BAS-42-014 or DBX-42-014Job name is emptyError is raised when printing but job name is empty
BAS-42-015 or DBX-42-015Counter limitBox counter and item counter reached limit.
BAS-42-016 or DBX-42-016Premium address with textThis error is raised when user prints Text with Premium Address Service.
BAS-42-020 or DBX-42-020JOB number "0" is not authorized.JOB number "0" is not authorized.
BAS-42-021 or DBX-42-021Cannot select slogan from Remote Application.Franking Machine cannot select the slogan requested by the remote application.Your machine failed to select a slogan requested by Neoslogan.
BAS-43-013 or DBX-43-013Cannot apply EKP/Job number.Cannot apply EKP/Job number, because EkP job functionality is inactive.
BAS-43-004 or DBX-43-004Country is not Frankit
BAS-45-000 or DBX-45-000Wrong barcode headerBarcode header setting in client is wrong. No input from barcode reader will be accepted until setting is fixed.
BAS-45-001 or DBX-45-001Wrong barcode header in inputBarcode header in input is wrong. Input will not be accepted by any client.
BAS-45-002 or DBX-45-002Invalid barcode inputBarcode input is rejected by client. Check barcode header and client setting.
BAS-45-096 or DBX-45-096Amount not availableThe computation of amount failed.
BAS-45-123 or DBX-45-123Print controller not readyBarcode input is rejected by client. Check barcode header and client setting.
BAS-46-000 or DBX-46-000PPC selection failedCause:

PPC selection failed.

ON SITE:

Please enter a valid PPC code or use the rate selection tool.
BAS-46-001 or DBX-46-001Rate historic selection failedSelection of one of the ten last rate failed
BAS-46-003 or DBX-46-003Rate memory name too longName entered is too long (32 char max)
BAS-46-004 or DBX-46-004Rate memory name emptyEmpty name entry is not authorized.
BAS-46-005 or DBX-46-005Rate memory name already usedName already used
BAS-46-006 or DBX-46-006Rate memory selection failedRate favorite selection failed
BAS-46-007 or DBX-46-007Rate memory load failedRate favorite load failedThe rate favorite (or rate memory) could not be charged.
This might be due to a recent rate change.
BAS-46-008 or DBX-46-008Rate memory save failedRate favorite save failed
BAS-46-009 or DBX-46-009Shortcut name already existCan not change this shortcut name by another already existing
BAS-46-010 or DBX-46-010Shortcut name already existShortcut name is already used by another one Choose another shortcut name
BAS-46-011 or DBX-46-011Shortcut name emptyShortcut name is empty
BAS-46-012 or DBX-46-012Shortcut name reservedThis shortcut name is reserved because corresponding to a short name of an existing rate favorite
BAS-46-013 or DBX-46-013Rate favorite already existingThis Rate Favorite is already existing. Please choose another Rate
BAS-46-014 or DBX-46-014Amount statement of mailing out of boundsInvalid statement of mailing amount. Value entered is outside of specified boundaries.
BAS-46-016 or DBX-46-016Zero amount not allowedZero amount not allowed for this feature
BAS-46-017 or DBX-46-017Feature not supportedFunction not applicable for Tax Machine.Cause:

You are using a Tax machine and therefore, you are not allowed to select a Rate.
BAS-46-018 or DBX-46-018Rate with invalid serviceThe rate included a invalid service. The error is raised when a rate with E-confirmation is chosen while the feature E-Confirmation is deactivated.
BAS-46-023 or DBX-46-023Wizard errorCannot start the amount correction wizard, missing option.The amount Correction option available.
BAS-46-024 or DBX-46-024Cannot start the wizard.Cannot start the Amount correction wizard, missing stamp mode.Setting the amount correction Mode is not authorized.
BAS-46-025 or DBX-46-025Cannot start the wizard.Cannot start the Amount correction wizard, bad state.The amount correction wizard could not be started.
BAS-46-002 or DBX-46-002Amount correction negative differenceYou can't use amount correction because the new amount is lower or equal to previous one.The amount correction value is lower or equal to the printed value.
BAS-46-015 or DBX-46-015Amount correction out of bounds Invalid amount correction amount. Value entered is outside of specified boundaries.The entered amount correction value is invalid (outside of specified boundaries).
BAS-47-000 or DBX-47-000Proxy authentication failure (login and/or password not ok)Proxy authentication failure (login and/or password not ok)
BAS-47-001 or DBX-47-001Proxy is not taken by Postal SystemProxy is not taken by Postal System
BAS-47-004 or DBX-47-004Technical issue
BAS-47-005 or DBX-47-005Technical issue
BAS-47-006 or DBX-47-006Technical issue
BAS-47-008 or DBX-47-008Technical issue
BAS-47-016 or DBX-47-016Technical issue
BAS-47-018 or DBX-47-018MMF or DS not connectedThe MMF or DS isn't connected or isn't detected on the CAN Bus.The 5000/6000 OMMF receives a new main board with an updated microprocessor.
The new board needs new software to run properly. This new software (compiled differently) will have the same functionality as the current one for all feeders.

If the system gets stuck and displays this error code, this may be due to new board newly installed and the right procedure not done properly, like having connected the OMMF before having updated the Base with the right OMMF Software, and with some specific Base software version.

Therefore the recovery procedure (see bellow) can be applied.

Recovery procedure:

Load the OMMF Software into the Base.

Power-off the Base and disconnect the CAN Bus cable from the base
Insert USB key (provided with the kit) with software “OMMF_REV2_V42112b_A0090120B_Live.xndf” or later version.
Power-on the Base (base alone)
Go to: Service > system information > Software > Install Software
For base software select ‘None’ and press ok
In the OMMF selection select the folder above and press OK
Then Select ‘Download’
Once complete power-off Base and remove the USB key
Plug everything back together (included the CAN-Bus cable).
Keep the OMMF power lead out from the power.
Switch on the System (but not the OMMF yet).
Wait until the Screen is displaying the spinning flower.
As soon as you see the spinning flower plug the OMMF power lead. The Base is loading the OMMF software on the new board.
When the machine is ready (screen waiting for start), switch off and on again & check that system is running normally.
BAS-47-033 or DBX-47-033Mailing System is not recognized by the serverName Resolution failureCause :

There was a name resolution failure in the configuration process.

ON SITE:

Please check the DNS configuration.

Power off and on the machine and retry.
BAS-47-053 or DBX-47-053Technical issue
BAS-47-055 or DBX-47-055Invalid CharacterProxy invalid input character. This error is shown when user input '\' into UserName or Domain name on Sub/Tech's screen Proxy Lan Configuration.
BAS-47-056 or DBX-47-056Fusion not authorized check LAN cableWhen user select a task when the connection is lost, he could log into the homepage. But with some action must be authorized to fusion (MAS) will not be successful
BAS-48-027 or DBX-48-027No communication with PC Kit applicationUnable to perform the call (No communication with PC Kit application). Please check that PC Kit application is running.The system was unable to perform the call. It seems that the communication between mailing machine and PCML application (on your PC) has been lost.
BAS-48-028 or DBX-48-028Connection impossibleThe connection is impossible because PSD is not detected.
BAS-49-001 or DBX-49-001Calibration no sheet detectedNo paper sheet is detected in the scanner while starting the calibration process.
BAS-49-002 or DBX-49-002Calibration no reponseScanner did not respond to a calibration step request.
BAS-49-003 or DBX-49-003Scanner cover openThe cover of the scanner is open while the scanner is going to be used.
BAS-49-004 or DBX-49-004USB key not detected
BAS-49-005 or DBX-49-005USB key not enough space
BAS-49-006 or DBX-49-006USB copy failed
BAS-49-007 or DBX-49-007No data to copy
BAS-49-008 or DBX-49-008No differential weighing with scan featureDifferential weighing is excluded with Scanner applications. Please deactivate all scanner applications.
BAS-49-009 or DBX-49-009Can not browse services
BAS-49-010 or DBX-49-010Service not found
BAS-49-011 or DBX-49-011Connection lost
BAS-49-012 or DBX-49-012Service not available
BAS-49-013 or DBX-49-013Manual upload MRD failedBase with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-015 or DBX-49-015Manual upload MRD failed Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-016 or DBX-49-016No ADA with differential weighingOccurs when user in different weighing mode and select Automatic Departmental Accounting from Acount Selection
BAS-49-017 or DBX-49-017Package installation failedThe Package installation in CF failed
BAS-49-018 or DBX-49-018Technical Issue
BAS-49-019 or DBX-49-019Technical Issue
BAS-49-020 or DBX-49-020Technical Issue
BAS-49-021 or DBX-49-021Error base aggregator service name emptyAggregator service name should not be empty
BAS-49-022 or DBX-49-022Technical Issue
BAS-49-023 or DBX-49-023Database update failedThe scanner database update failed
BAS-49-024 or DBX-49-024Browse servicesThe service cannot be browsed
BAS-49-025 or DBX-49-025MR service not foundDuring scanner database update the MR service is not found
BAS-49-026 or DBX-49-026Upload MR connection lostDuring the scanner database upload the MR connection is lost
BAS-49-027 or DBX-49-027Zip codeUpload ZIP/OK database
BAS-49-028 or DBX-49-028Alias databaseError during alias database installation
BAS-49-029 or DBX-49-029No file found on serverDuring a database update we found no file on server
BAS-49-030 or DBX-49-030Too many files on serverDuring the database update there is too many files on server
BAS-49-031 or DBX-49-031Download failedThe download doesn't work during tha database update
BAS-49-032 or DBX-49-032Database install failedDuring the database update, the installation failed for this file
BAS-51-004 or DBX-51-004Update pairing PINcode failed
BAS-51-011 or DBX-51-011Friendly name is invalid
BAS-51-012 or DBX-51-012Pairing blocked Pairing mode is blocked. Three wrong Pairing PIN codes have been entered.
BAS-51-013 or DBX-51-013Max pairable apps reachedMaximum number of pairable applications reached.
BAS-51-014 or DBX-51-014Account mode incompatibleCurrent account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-015 or DBX-51-015Update wrong format pairing PINcodeCurrent account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-016 or DBX-51-016Update wrong pairing PINcodeCurrent account mode is not compatible with MSControl. Please contact your supervisor.
BAS-51-019 or DBX-51-019Pairing wrong proximity PIN code
BAS-51-020 or DBX-51-020Wrong pairing PIN code
DYN-00-000Commandes ADC issueCommandes ADC issueThe dynamic scale was not able to weigh the envelope.
DYN-01-000Def zero weigh initnvalid zero weight at the ODS start-up (outside +/- Xg from the calibration value)
DYN-01-001Mail is present on sensor and Sensor is defectiveMail is present on sensor and Sensor is defective
DYN-01-002Base software not compatibleBase software is not known as a certified software for the use of ODSC device
DYN-01-007Envelope in paper path, DS area
DYN-01-008Dynamic scale detects a weightRemove envelope, check environment
DYN-02-000Mail is present on sensor and Sensor is defectiveMail is present on sensor and Sensor is defective
DYN-02-001The dynamic scale was reading a false weight when a batch was startedThe dynamic scale was reading a false weight when a batch was startedThe dynamic scale detected a weight before the start of the batch.
DYN-02-002Weighing is currently impossibleThe dynamic scale is in hardware calibration mode
DYN-02-003Communication with inclinometer is impossibleCommunication with inclinometer is impossible. The current weighing mode is no more allowed.
DYN-02-004Off limit inclineDynamic scale incline is out of running specifications. Weighing mode is no more allowed.
DYN-02-007Weight on Dynamic scale too lightRemove envelope and use a label.
DYN-03-000The document is not detected by the entry sensor of the dynamic scaleThe Feeder informs the Dynamic Scale that a mail piece is arriving but the document is not detected by the entry sensor of the dynamic scale
DYN-03-001Mail piece is present on sensor and Sensor is defectiveMail piece is present on sensor and Sensor is defective
DYN-03-002One mail arrived while weighing the previous mailOne mail arrived while weighing the previous mailCUSTOMER

Cause:

This means that the sensors on the scale did not detect a mail piece to weigh. When this message occurs, a stamp is not printed on the last mail piece.

Action:

Check the thickness selection on the feeder.

Touch "OK" to clear the message.
If the problem persists, contact your local service provider for assistance.
DYN-03-003The dimension differs from the measurement given by the OMMFThe dimension differs from the measurement given by the OMMFThe dynamic scale did not receive the envelope dimensions from the feeder.
DYN-03-004Def dimension docThe document is out of specification
DYN-04-000Jam entry sensorJam entry sensor
DYN-04-001Envelope too thick on the dynamic scaleEnvelope too thick on the dynamic scale, remove it and use a label.
DYN-04-002Dynamic scale has a problemDynamic scale has a problem, remove envelope and use a label.
DYN-05-000Dynamic scale has a problemDynamic scale has a problem, remove envelope and use a label.
DYN-06-000Mail piece is present on the exit sensor or Sensor is defectiveMail piece is present on the exit sensor or Sensor is defective
DYN-06-001Jam entry sensorJam entry sensor
DYN-07-000One mail is weighed whereas the previous mail is still located into the ScaleOne mail is weighed whereas the previous mail is still located into the Scale
DYN-07-001The document is too heavyThe document is too heavy
DYN-07-002Document too lightThe document weight is under the minimum value
DYN-08-000Missing calibrationDynamic scale is not yet calibrate.
DYN-08-001A mass over mass of reference (500 g) is on the Scale during the calibration A mass over mass of reference (500 g) is on the Scale during the calibration
DYN-08-002A mass is present on the Scale during the zero calibrationA mass is present on the Scale during the zero calibration
DYN-08-003Calibration currently forbidenIn order to be allowed, calibration process need to have internal switch set to calibration
DYN-09-000The component which manages the communication between the modules is defective (I2C)The component which manages the communication between the modules is defective (I2C)
DYN-11-000Envelope too long, over 330mm/13"Envelope too long, over 330mm/13", try in portrait mode or use a label.
DYN-11-001Envelope too short, below 120mm/5"Envelope too short, below 120mm/5", try in portrait mode or use a label.
MMF-00-000The cover of the Feeder is open or the cover open switch is defectiveThe cover of the Feeder is open or the cover open switch is defective
MMF-00-001Clear the mail pieceClear the mail pieceThere is a jam on the feeder, the envelope might be too long or two envelopes were processed at the time.
MMF-00-004Mail piece is present in the Feeder at start-upMail piece is present in the Feeder at start-up
MMF-00-005The component which manages the communication between the modules is defective (I2C)The component which manages the communication between the modules is defective (I2C)
MMF-00-006The component which manages the communication between the modules is defective (CPLD)The component which manages the communication between the modules is defective (CPLD)
MMF-00-007Customer filter is missingCustomer filter is missing
MMF-01-001This error is displayed after 300 envelopes and after the detection of low water level during a batchThis error is displayed after 300 envelopes and after the detection of low water level during a batch
MMF-01-006This error is displayed after the machine start-up and when a low water level is detectThis error is displayed after the machine start-up and when a low water level is detect
MMF-00-002Jam on extraction sensorJam on extraction sensorThere is a jam on the feeder, the envelope might be too long or two envelopes were processed at the same time.
MMF-00-003Jam on exit sensorStoppage of envelopes between extraction and exit sensor.There is a jam on the feeder.
MMF-00-008 Overload motor due to mechanical constraint: mail piece is too heavy Or mechanical part is blockedThere was an overload on the feeder's motor.
MMF-00-009Mail piece is over 400 mm and over the MMF over size sensorMail piece is over 400 mm and over the MMF over size sensorThere is a jam on the feeder, the envelope might be too long or two envelopes were processed at the same time.
MMF-01-003Mail piece is blocked on preselection sensorMail piece is blocked on preselection sensorThere was a problem during the envelope's feeding at the entrance of the feeder.
MMF-01-004Mail piece is blocked on selection sensorMail piece is blocked on selection sensorThe dynamic scale detected a weight before the start of the batch.
MMF-01-005Mail piece is blocked on extraction sensorMail piece is blocked on extraction sensorThere is a jam on the feeder.
MMF-01-007Zero not ready between 2 envelopesZero not ready between 2 envelopesThe thickness of the envelope could not be measured.
MSC-00-001Unable to open session on device
MSC-00-002Mailing system request errorThe mailing system didn't accept the request
MSC-00-003Mailing system proximity code errorThe proximity code is not correct
MSC-00-004Mailing system pairing code errorThe pairing code is not correct
MSC-00-005Status: BusyYour device is busy
MSC-00-006Status: SleepYour mailing system is in sleep mode.
MSC-00-007Status: ErrorYour device is in error.
MSC-00-008Status: PairingYou should launch the pairing process on your mailing system.
OLS-01-000Password sent to OLS is not validPassword sent to OLS is not valid
OLS-01-001System Id sent to OLS by device is unknownSystem Id sent to OLS by device is unknown
OLS-01-002Serial number sent by the device to OLS is not validSerial number sent by the device to OLS is not valid
OLS-01-004Status doesn't sentStatus doesn't sent
OLS-01-005There are differences between model in OLS and information sent by deviceThere are differences between model in OLS and information sent by device. OLS data will be updated with device one.
OLS-01-006Base part number unknown in OLS database Base part number unknown in OLS database
OLS-01-007The PSD part number unknown in OLS data baseThe PSD part number unknown in OLS data base
OLS-01-008Technical Error
OLS-01-009Technical Error
OLS-01-010Can't Reach Server
OOA-00-001Dynamic weighing mode must be activated to use diverter featureDynamic weighing mode must be activated to use diverter feature
OOA-00-002Dynamic weighing mode must be activated to use diverter featureDynamic weighing mode must be activated to use diverter feature
OOA-00-002On quiet modeQuiet mode must be activated to use diverter feature
OOA-00-003On quiet and weighing modesQuiet mode and dynamic weighing must be activated in order to use sorting feature.
OOA-00-004Sorter jam detectedUnexpected event detected
OOA-00-005PC not present
OOA-00-006No sorting parameterUnexpected event detected
OOA-00-007Sorter all diverter deactivatedUnexpected event detected
OOA-00-008One diverter is fullOne of the diverter is full.
OOA-00-009Letter not divertedLetter not diverted. Issue on diverter opening.
OOA-00-010Deactivate dynamic weighing homogeneous feature or sorting featureDeactivate dynamic weighing homogeneous feature or sorting feature
OOA-00-011There are not enough sorting devicesThere are not enough sorting devices detected
PAR-00-018 or DRA-00-018Insufficient credit of account
PAR-00-020 or DRA-00-020This indicates an account mismatch between the meter and the postal server. It can be used for wrong PIN code registration but means something else.
PAR-00-021 or DRA-00-021Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High
PAR-00-022 or DRA-00-022The meter has been disabled in TMS/EPOC postal serverThe meter has been disabled in TMS/EPOC postal server
PAR-00-023 or DRA-00-023Indicates meter not checked into the postal server.Indicates meter not checked into the postal server. It can happen when moving accounts etc.
PAR-00-024 or DRA-00-024Postage Finance System errorPostage Finance System error
PAR-00-025 or DRA-00-025ACH system is not availableACH system is not available
PAR-00-026 or DRA-00-026Account shutoffAccount shutoff
PAR-00-027 or DRA-00-027Account shutoffAccount shutoff
PAR-00-028 or DRA-00-028Invalid model for serial rangeInvalid model for serial range
PAR-00-029 or DRA-00-029Installation not completedInstallation not completed
PAR-00-030 or DRA-00-030Invalid Order ValidationInvalid Order Validation
PAR-00-031 or DRA-00-031Account#/Serial# currently unavailableAccount#/Serial# currently unavailable
PAR-00-032 or DRA-00-032The PSD not attached to accountThe PSD not attached to account
PAR-00-042 or DRA-00-042Dpag Transaction Processing In ProgressDpag Transaction Processing In Progress
PAR-00-043 or DRA-00-043Dpag Transactions In ErrorDpag Transactions In Error
PAR-02-012 or DRA-02-012Time adjustment between server and PSD is more than 32767 secondsTime adjustment between server and PSD is more than 32767 seconds
PAR-03-000 or DRA-03-000Failure to add fundsFailure to add funds
PAR-03-001 or DRA-03-001Postal server is not availablePostal server is not available
PAR-04-000 or DRA-04-000Die number sent by device is not declared in serverDie number sent by device is not declared in server
PAR-04-001 or DRA-04-001Carrier Id sent by device is not supportedCarrier Id sent by device is not supported
PAR-04-002 or DRA-04-002Part number sent by device is not supportedPart number sent by device is not supported
PAR-04-003 or DRA-04-003Serial number sent by device is not supportedSerial number sent by device is not supported
PAR-04-004 or DRA-04-004Meter inspection required.Means that the PSD registers do not match the values tracked in the postal core. Indicates a bug or a fraud
PAR-04-005 or DRA-04-005Requested amount is too lowRequested amount is too low
PAR-04-006 or DRA-04-006Requested amount is too highRequested amount is too high
PAR-04-007 or DRA-04-007Customer's Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’.Customer's Account is on hold. Account status is not ‘Active’. Meter status in Credifon is not ‘Installed’.
PAR-04-008 or DRA-04-008Funds available register limit exceededFunds available register limit exceeded
PAR-04-009 or DRA-04-009The PSD state is invalidThe PSD state is invalid
PAR-04-014 or DRA-04-014Maximum number of downloads exceededMaximum number of downloads exceeded
PAR-04-015 or DRA-04-015The PSD is withdrawnThe PSD is withdrawn
PAR-04-017 or DRA-04-017Registration update requiredRegistration update required
PAR-04-018 or DRA-04-018Not enough funds in accountNot enough funds in account
PAR-04-019 or DRA-04-019Invalid OMRS settingsContact back office
PAR-04-020 or DRA-04-020This indicates an account mismatch between the meter and the postal server. It can be used for wrong PIN code registration but means something else.
PAR-04-021 or DRA-04-021Indicates to customer the limits amount has been exceeded and is more specific than general error Amount Too High
PAR-04-022 or DRA-04-022The PSD is disabled or locked.Indicates that the PSD (meter) has been disabled due to non-payment.
PAR-04-023 or DRA-04-023Indicates meter not checked into the postal server.Indicates meter not checked into the postal server. It can happen when moving accounts etc.
PAR-04-024 or DRA-04-024Postage Finance System errorPostage Finance System error
PAR-04-025 or DRA-04-025ACH system is not availableACH system is not available
PAR-04-026 or DRA-04-026Account shutoffAccount shutoff
PAR-04-027 or DRA-04-027Account shutoffAccount shutoff
PAR-04-028 or DRA-04-028Invalid model for serial rangeInvalid model for serial range
PAR-04-029 or DRA-04-029Installation not completedInstallation not completed
PAR-04-030 or DRA-04-030Invalid Order ValidationInvalid Order Validation
PAR-04-031 or DRA-04-031Account#/Serial# currently unavailableAccount#/Serial# currently unavailable
PAR-04-032 or DRA-04-032The PSD not attached to accountThe PSD not attached to account
PAR-04-033 or DRA-04-033Many Meter Per Account
PAR-04-034 or DRA-04-034Many Meter Per Account
PAR-04-035 or DRA-04-035No Meter Linked to Replacement Meter
PAR-04-036 ou DRA-04-036withdrawal issue
PAR-04-037 or DRA-04-037No Base Linked to Meter
PAR-04-038 or DRA-04-038Many Replacement Meter Linked to Meter
PAR-04-039 or DRA-04-039Unknown PPC
PAR-04-040 or DRA-04-040Technical Error
PAR-04-041 or DRA-04-041PSD Already Registered
PAR-04-042 or DRA-04-042DPAG Transaction Processing in Progress
PAR-04-043 or DRA-04-043DPAG Transaction in Error
PAR-04-044 or DRA-04-044Payment Method Being Changed
PAR-04-045 or DRA-04-045Standard Registration Not Complete
PAR-04-046 or DRA-04-046 During postal server connection, rate embeded in the system is not the correct one (Frankit issue Germany) preventing to end connection properly
PAR-04-047 or DRA-04-047Many Meters Linked to Replacement Meter
PAR-04-048 or DRA-04-048Invalid Requested AmountThe resetting requested amount value is not valid
PAR-04-049 or DRA-04-049No Funds AvailableNo funds available from the Postal core
PAR-04-050 or DRA-04-050Invalid Agreement
PSD-01-018 or DPA-01-018Maximum number of imprints for PSD is reachedMaximum number of imprints for PSD is reached
PSD-01-026 or DPA-01-026Postage value is too high or too lowPostage value is too high or too low
PSD-01-027 or DPA-01-027Funds available too low to perform current postage valueFunds available too low to perform current postage value
PSD-01-029 or DPA-01-029Technical errorTechnical error
PSD-01-032 or DPA-01-032Max resettable counter is reachedMax resettable counter is reached
PSD-02-000 or DPA-02-000Meter time adjustment is not allowedMeter time adjustment is not allowed
PSD-02-005 or DPA-02-005The date used is earlier than the current date in the MeterThe date used is earlier than the current date in the Meter
PSD-02-006 or DPA-02-006The cryptographic key has reached the expiried dateThe cryptographic key has reached the expiried date
PSD-02-007 or DPA-02-007Printed date has exceeded the maximum number of days advance allowed by the MeterPrinted date has exceeded the maximum number of days advance allowed by the MeterRefer to the Postal Organization to know the maximum of days of postdating allowed.
PSD-02-009 or DPA-02-009Adjust time authorized only in installed stateAdjust time authorized only in installed state
PSD-03-001 or DPA-03-001At midnight, the machine has detected a date change, and has stopped automatically (to perform some records)At midnight, the machine has detected a date change, and has stopped automatically (to perform some records)
PSD-03-003 or DPA-03-003A printing request cannot be accepted in the current PSD, state PSD might be faultedA printing request cannot be accepted in the current PSD, state PSD might be faulted
PSD-03-023 or DPA-03-023The PSD status is lockedYour meter has to communicate regularly with the Postal Service. Some machines have to connect between 1 day and 90 days depending on the machine type and your local postal service regulations. Failure to connect may result in the postage meter (PSD) being locked
PSD-03-024 or DPA-03-024The flash registers is full, the printing is forbidden a little while until the flash registers has been cleared
PSD-03-026 or DPA-03-026Technical Error
PSD-04-006 or DPA-04-006Battery Status Conflict
PSD-08-003 or DPA-08-003Statistics events are full but cannot be erased or data will be lost (FR)Statistics events are full but cannot be erased or data will be lost (FR)
PSD-08-005 or DPA-08-005Events need to be uploaded
PSD-21-000 or DPA-21-000The security flex is openThe security flex is open
PSD-21-001 or DPA-21-001Defective PSD (meter).Defective PSD (meter).
PSD-21-004 or DPA-21-004The PSD initialization has ended with errorThe PSD initialization has ended with error
PSD-34-003 or DPA-34-003The meter is faultedThe meter is faulted
PSD-35-000 or DPA-35-000Transaction Forbiden due to PSD stateWithdraw process or Update registration process can't be started after a Resetting or Audit process failed.
PSD-35-002 or DPA-35-002Fund Amount Transaction IssueFund Amount Transaction Issue
PSD-36-000 or DPA-36-000The device can't connect the serverThe system is unable to establish a secure connection with the postal server.
PSD-36-001 or DPA-36-001Device unable to connect to spineDevice unable to connect to spine
PSD-37-001 or DPA-37-001Connection with server have been set but connection with server have been lostConnection with server have been set but connection with server have been lost
PSD-37-002 or DPA-37-002Connection with server have been set but server took too many time to answerConnection with server have been set but server took too many time to answer
PSD-37-004 or DPA-37-004Connection with server have been set but system unable to send messages to serverConnection with server have been set but system unable to send messages to server
PSD-54-002 or DPA-54-002Technical Error
PSD-54-003 or DPA-54-003Technical Error
PSD-69-000 or DPA-69-000The download is impossibleThe download is impossible, maybe the file on the USB memory is corrupted or the key have been disconnected during transfer
PSD-71-001 or DPA-71-001PSD (meter) Critical error during customizationPSD (meter) Critical error during customization
PSD-80-001 or DPA-80-001Technical Error
PSD-80-002 or DPA-80-002Technical Error
SCA-00-001The calibration parameters are lost by the systemThe calibration parameters are lost by the system
SCA-00-002For each envelope, the feeder send an ID to the Scanner. If this ID is not recognized when the envelope arrived in the Scanner, this error is prompt
SCA-00-003Pictures Memory of the Scanner is fullPictures Memory of the Scanner is full
SCA-00-004The compact flash is not workingThe compact flash is not working
SCA-00-005Sys. version not available
SCA-00-006Unknown appication mode
SCA-00-007Mail recorder database corruptedMail Recorder database can't be loaded
SCA-00-008No mail print info receivedPrint info were expected from base for the configured application, but none was sent
SCA-00-009No incoming imageSystem is sending letter id info to scanner but there is no image to be associated with
SCA-00-010System sends a mail print info but it was not expected by the scannerSystem sends a mail print info but it was not expected by the scanner maybe because the scanner application is not correctly configured in scanner or base
SCA-00-011Mail print info missingScanner receives print info but it detected one missing
SCA-00-012Mail print info received is associated to an unknown letter idSystem sends a print info to the scanner but the letter id associated to the print info is unknown from the scanner
SCA-00-013X86 not available The system requested an operation that must be done by the scanning processing unit but the communication with the unit has not been initialized or has been lost.
SCA-00-014X86 not availableThe image compression device is in a bad state (Re-initialising with a new configuration or broken)
SCA-00-015Database missing The user activated a scanner application that requires postal database that is not present in the scanner.
SCA-00-016Multiple imagesMultiple images were captured in the SCAN but the MMF sent only one letter ID
SCA-01-001The length of the envelope measured in the Scanner is longer than the length sent by the feederThe length of the envelope measured in the Scanner is longer than the length sent by the feeder
SCA-01-002The cover of the Scanner is open or the cover open switch is defectiveThe cover of the Scanner is open or the cover open switch is defective
SCA-01-003Communication issue between the modulesCommunication issue between the modules: 1.Bus can or power cables disconnected. 2. One PCB board is defective
SCA-01-004CAN not availableModule not in the OPERATIONAL state
SCA-02-001One or more envelopes are blocked into the ScannerOne or more envelopes are blocked into the Scanner
SCA-02-002Mail pieces are located into the Scanner at start-upMail pieces are located into the Scanner at start-up
SCA-02-003The component which manages the communication between the modules is defective (I2C)The component which manages the communication between the modules is defective (I2C)
SCA-02-004The component which manages the communication between the modules is defective (FPJA)The component which manages the communication between the modules is defective (FPJA)
SCA-02-005The component which manages the communication between the modules is defective (JPEG)The component which manages the communication between the modules is defective (JPEG)
SCA-02-007Compression device lostThe image compression device overruns during a batch. It will re-initialize itself automatically.
SCA-02-008Technical issueThe image compression device overruns during a batch. It will re-initialize itself automatically.
SCA-02-009JPEG loading issueBad loading JPEG file
SCA-02-010Protocol errorThe protocol code is different between x86 and Fujitsu
SLC-203 "SLC203 Installation Alert!. base model not authorized or expected for this meter. Confirm base model ".The SLC203 Online Services error message is a default setting that occurs after declaration is completed. Once it is cleared, the setting is changed and there should not be any further problems. There is no problem with the base, meter or Online Services.CUSTOMER

This SLC203 error message can be ignored - there is no problem with the base, meter or Online Services.
To clear the SLC203 Online Services error message follow these steps:
Clear the message in Supervisor Menu
If the message is repeatedly displayed every time the base is turned on or waked up from standby clear the message via the Supervisor Menu
SPI-00-004The device serial in the certificate corresponds to an entry on a DNRLThe device serial in the certificate corresponds to an entry on a DNRL(Distinquished Name Revocation List)
SPI-00-005Service requested is currently unavailable.Service requested is currently unavailable.
SPI-00-006Bad server addressBad server address
SPI-00-007An error occurred while authenticating the device certificateAn error occurred while authenticating the device certificate
SPI-00-008A server error occurred while connecting to specified URIA server error occurred while connecting to specified URI
SPI-01-004Technical Issue
SPI-01-005Service requested is currently unavailable.Service requested is currently unavailable.
SPI-01-006Bad server addressBad server address
SPI-01-007An error occurred while authenticating the device certificateAn error occurred while authenticating the device certificate
SPI-00-008A server error occurred while connecting to specified URIA server error occurred while connecting to specified URI
SPW-01-000The "dynamic scale entry" sensor is masked at power onThe "dynamic scale entry" sensor is masked at power on
SPW-01-001The "dynamic scale oversize" sensor is masked at the power onThe "dynamic scale oversize" sensor is masked at the power on
SPW-01-007The "dynamic scale oversize"sensor is masked during weighing phaseThe "dynamic scale oversize"sensor is masked during weighing phase
SPW-01-008The "Zero weight"of the dynamic scale is out of valid measure (+/-0.2g)The "Zero weight"of the dynamic scale is out of valid measure (+/-0.2g)
SPW-01-009The "dynamic scale entry" sensor is activated when the batch startsThe "dynamic scale entry" sensor is activated when the batch starts
SPW-01-010The dynamic scale "oversize" sensor is activated when the batch startsThe dynamic scale "oversize" sensor is activated when the batch starts
SPW-02-000The Dynamic scale detects a weight of more than +/- 400gr during the initialisationThe Dynamic scale detects a weight of more than +/- 400gr during the initialisation
SPW-02-001The base board, load cell or cabling in between them is most probably damagedThe base board, load cell or cabling in between them is most probably damaged
SPW-02-002The Dynamic scale analog / digital converter detects an error during the initialisationThe Dynamic scale analog / digital converter detects an error during the initialisation
SPW-02-003In service mode: during calibration the Dynamic scale detects a wrong weightIn service mode: during calibration the Dynamic scale detects a wrong weight
SPW-02-005Service mode, during calibration, the Dynamic scale detects some weight (calibration failed)Service mode, during calibration, the Dynamic scale detects some weight (calibration failed)
SPW-02-006The weight on the Dynamic scale is too heavy: over 1000gr or 2lbsThe weight on the Dynamic scale is too heavy: over 1000gr or 2lbs
SPW-02-007The weight on the Dynamic scale is too light: less than 3gr or 0,1ozThe weight on the Dynamic scale is too light: less than 3gr or 0,1oz
SPW-04-000The dynamic scale "thickness" sensor detects a negative valueThe dynamic scale "thickness" sensor detects a negative value
SPW-04-001The dynamic scale "thickness" sensor value is above the maximumThe dynamic scale "thickness" sensor value is above the maximum: over 16mm
SPW-04-002The dynamic scale "thickness" sensor value is not at "0" when a batch startsThe dynamic scale "thickness" sensor value is not at "0" when a batch startsEnvelopes may be measured with an undue lower value.
SPW-05-000No status change of the dynamic scale motor encoder (internal sensor)No status change of the dynamic scale motor encoder (internal sensor)
SPW-07-000The dynamic scale software is most probably corrupted (detected at start up)The dynamic scale software is most probably corrupted (detected at start up)
SPW-11-000The Envelope length is out of specification (over 330mm/ 13") to be mailed with the dynamic scaleThe Envelope length is out of specification (over 330mm/ 13") to be mailed with the dynamic scale
SPW-11-001 The Envelope length is out of specification (dynamic scale), less than 120mm / 5" The Envelope length is out of specification (dynamic scale), less than 120mm / 5"
SPW-11-002 There is an envelope jammed in the dynamic scale area: entry sensorThere is an envelope jammed in the dynamic scale area: entry sensor

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