Lease your mailroom equipment The last 18 months have made us all aware of how quickly businesses have had to adapt to change, but this has simply accelerated a trend for technology leading progress. The need to keep up with that technology with the latest equipment can be a strain on businesses of all sizes.…
Audit your existing mailroom to uncover huge savings Your mailroom is the heart of the communication with your customers, with inbound and outbound mail flowing constantly – keeping that relationship alive. In an era where modern technology means they expect swift responses, how you manage that mailroom is vital to your business. Both incoming and…
Online franking and delivery of your business mail We all love a bit of DIY. Roll up the sleeves, have a go, and stand back to admire your hard work – and that philosophy is fine if you’re talking about changing the oil in your car or putting up some shelves – but if you…
The Kofax journey I have been working with Kofax for nearly 15 years now and over that time I have seen them develop from the de facto market leader in OCR and data capture, get lost in the wilder lands of Business Process Management and RPA and now starting to carve out their niche in…
Are you facing challenges with the new rules for export? Since Brexit finally came into effect on 1st January, the news for exporting goods from the UK has seemed pretty grim. With images of hundreds of lorries queuing up waiting to be processed, and stories of spoiled goods not reaching their destination in time. There are undoubtedly very…
What you need to know about export and import charges Even though the UK decided to leave the EU in the 2016 referendum, the last four years have been full of confusion and debate about what this actually means. From changes to industry regulations, movement of people, tax and customs charges, and holiday visas, the…
Unexpected business successes during the COVID19 lockdown? The year 2020 will go down in history as … pretty awful … and it’s had an impact on everyone from the smallest self-employed business to the biggest multinational companies. It’s unclear when this will change, and it’s very hard to plan ahead, but despite all the doom…
The six IT trends that will drive your organisation this year. As your organisation faces up to the impact of the year that was 2020 and now looks ahead, I believe these are the six IT themes, or strategies, that will drive us to a successful 2021 and beyond. I have noted as I have…
Tim’s Top Ten Rundown for a successful Digital Mailroom in 2021 Be the customer – and have joined-up thinking Review the market – and see what your peers are doing Review the technologies – to see the art of the possible Review your back end – Seriously! Review your people – Happy staff, happy customers…
What is a Digital Mailroom? a) One application of an intelligent automation platform that allows you to create a strategy and journey towards delighting your customers, by becoming hyper-efficient, compliant, and in control of any channel of communication paper, email, web, and mobile app. b) Outsourcing your post so you don’t have to deal with…
How do you manage your incoming documents? A leading global analyst said last week that 77% of companies still rely on paper-based processes. The other 23% still receive documents via email and uploads to a website, and out of all these documents, it is estimated that up to 70% of them are in a semi…
The 5 myths of a digital mailroom There are many myths around the digital mailroom, and in our conversations with customers who are considering the move, we have gained a good insight into those doubts. Here is a quick rundown of five of the myths that might prevent you from taking advantage of the digital…
Increased postal ballots expected in 2021 elections There has been a lot of talk recently of increasing numbers of people who will want to vote by post in the 2021 elections, with some even going as far as saying that voting should be an entirely postal system due to health concerns over COVID-19 and social…
Businesses are under pressure to change It goes without saying that 2020 has thrown a few challenges at businesses and continues to do so as the repercussions of COVID19 moves across all industries. With businesses closing, losing customers, employees working from home, and the need to react quickly to change. It’s crucial that enterprises implement…
Improve data processes across your organisation How much of your time is spent actually doing your job? I’m not suggesting you spend your day looking out of the window, or scrolling through social media, I mean how much of your time is spent using the data you have? For example, it’s estimated that a typical…
Information management simplified Some businesses can become complacent, and the ‘if it ain’t broke, don’t fix it’ mentality can prevent, or at least delay the adoption of a document management solution. So why is it so important to have one in place? Simply put, a document management system will streamline, simplify, and improve your existing…
Find success with the right strategy Collect, capture, process, and deliver Your business depends upon data, and that data can come in any form, from any channel. Unless you effectively manage that data, your business won’t be able to grow as you struggle to keep on top of an increasing number of documents. You need…
Improve claims processing and customer satisfaction The insurance industry relies on document management to communicate with customers efficiently. Clients submit claims in a range of methods and formats, and you need to be able to process them all swiftly however they arrive. While PDF files are undeniably the standard for document submission, your customers expect…