• Instant & secure digital access to business critical information

• Centralised management of all incoming mail

• Remote access and distribution on physical post

• Process inbound emails and email attachments

• Reduce cost of mailroom operations

• Improve efficiency of information dependent business processes

• Leverage intelligence to automate classification and distribution of inbound information

Clients trust us with their digital mailroom

and we ensure their teams receive the right information at the right time

How does a digital mailroom work?

Digital mailroom document flow graphic


Capture incoming information from email, email attachments, physical post, through MFP’s or other electronic formats.


Classify and sort the information by applying business rules.


Route information to designated team members or into business workflows where they can be further acted upon.

Looking for a secure way to manage your mail?

• Quick set up, and make remote access to post available
• Guarantee confidentiality and data protection of information
• No outsourcing of file scanning for paper mail
• Include all formats of inbound information such as email, attachments, FAX, and information received from mobile devices
• 100% accuracy of information

Applications for a digital mailroom in various industries

financial and banking services from Twofold Ltd

Banking and Financial Services

The confidentiality and security of documents is critical for all financial operations whether its account opening or managing loan and credit card applications. Also, the success of their business depends on servicing their customers faster empowered by accurate information in the hands of the account managers and customer service executives.

How a digital mailroom can help banking and financial services:
• Enable easy onboarding of customers
• Capture customer information digitally to conduct KYC checks
• Centralise all customer information in one place
• Route customer information to designated team members
• Respond to customers quickly

Digital mailroom for insurance from Twofold Ltd

Insurance and Claims Industry

Insurance industry is very competitive where the speed and agility of responding to a customer request, claim or complaint could be critical for the business.


Digital mailroom solution enables insurance firms to:
• Respond to customers faster and might tight SLA’s to respond to queries
• Make information about your customers, suppliers, or employees more accessible to staff while maintaining security
• Powerful e-discovery and for faster enquiry retrieval
• Make accurate customer data available to remote teams securely
• Meet compliance requirements while maintaining audit trails

digital mailroom for legal firms from Twofold Ltd

Legal Services

Legal services are quite tightly governed by regulations around data privacy and confidentiality. It is equally challenged by the increase in billing staff wasting time on collating or distributing information.

Digital mailroom can resolve these issues for the legal sector helping them:
• Reduce non-billable time for staff and reduce operational cost
• Enable remote sharing of case files
• Ensure data protection and compliance by restricting access to information and providing strong governance and control
• Centralised digital information helps towards e-discovery

digital mailroom for logistics and transport from Twofold Ltd

Transportation and Logistics

A lot of exchange of information occurs in the transportation and logistics industry because of the various parties involved in completing an order and completing the order to cash cycle. The information is received in the organisations as paper, email, MFD’s, and mobile devices that the field staff carry.

• Bill of laden document extraction
• Invoice and credit collections
• Capturing loads
• Strengthen information security measures
• Streamline processes by speeding up the exchange of information