What is a Digital Mailroom?

Digital Mailroom is the automation of incoming and outgoing mail processes

Essentially your Digital Mailroom enables your organisation to become faster and more efficient by speeding up processes, reducing errors, and freeing up staff from laborious tasks.

With over 75% of business processes initiated by incoming mail, email or web transactions, it really does pay to invest in inbound correspondence management software to optimise your handling of incoming and outgoing mail.

Sorting large volumes of incoming mail, manually entering data, and routing to correct departments drives up operation cost, reduces customer response times, and increases the risk of data loss and exposure.

The traditional mailroom can however be modernised through document scanningautomatic capturing, classification and extraction of incoming mail – efficiently driving business processes to create a fully functioning digital mail room. By installing the latest mailroom equipment, scanners, and multifunction printers, paired with reliable and innovative software solutions, such as Kofax, OnBase, and ODM, you’ll discover savings where never previously possible.

The Digital Mailroom process

Digital Mailroom infographic from Twofold Ltd

What are the benefits of a Twofold Digital Mailroom?

Save money with RPA from Twofold Ltd

Savings on operational costs

Stay ahead with technology from Twofold Ltd

Enable remote working

increase output with Twofold Ltd

Increase your capacity / output

Improve customer service with Twofold Ltd

Better customer service

lelegal regulations Twofold Ltd

Compliancy with legal regulations

Eliminate human error with RPA from Twofold Ltd

Mitigate risks

Data insights from with business intelligence from Twofold Ltd

Improved audit and security

manage exceptions with Twofold Ltd

Manage exceptions

Read more about the Digital Mailroom in our blogs

Create a digital mailroom with Kofax

We help you get the most out of your systems and processes

Typically, you will have invested a significant amount of time and money into your core IT systems and training your teams to use them, despite this, many companies struggle to keep on top of this communication flow and also remain competitive in this ever-increasing market.

With your inbound correspondence management software, Twofold will now connect them to your incoming communications to create a fully functioning digital mailroom solution.

Studies show that medium-sized companies now process around 100,000 pieces of incoming items per month, whether by post, email, fax or web transactions. By automating the process of understanding what you are receiving and what to do with it your organisation can receive insight and ensure focus is always on the highest priority activities, while receiving insight to ensure focus is always on the highest priority activities.

Looking for a way to simplify and streamline your outbound mail delivery? Twofold can help with our outsourced mail management solution, send physical or electronic communications from one central hub from anywhere.

What is Hybrid Mail?

Hybrid mail is a one-stop service that provides a range of physical and software solutions to streamline and improve the efficiency of mail preparation.

It is the fast and reliable way to produce and deliver your invoices, statements, and time-sensitive notices, and allows for compliance with GDPR.

Organisations are increasingly using hybrid mail solutions and online mailrooms to leapfrog historic lack of investment in up-to-date infrastructure and service quality. To find out more about Twofold’s outbound document delivery services, take a look at our outsourced mail services.

Examples of incoming content include:

  • Paper
  • Emails with attachments
  • Web forms
  • Faxes
  • SMS

Get in touch to find out more


Digital Transformation

In an increasingly digital world led by online giants like Amazon and Google, many businesses are looking to embrace a move into digital. Thankfully there are a range of digital transformation solutions from Twofold that can help ease this transition and saving you time and money.

Digital Mailroom

A digital mailroom from Twofold can be deployed to solve a single department’s problem or to revolutionise your whole organisation. We deliver world-class solutions to reduce your costs, keep you compliant, improve customer service and increase efficiency.

Outbound Document Management

With ODM you can manage outbound communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Document Scanning

The latest in scanning technology and functionality enables you to do so much more than just capture an image. Documents can be automatically identified, scanned or digitised, then passed back through as an electronic document to follow the same route as an email, fax or e-form.


Our technology is designed to work in a way that works with your business. Some of our customers buy the platform to deploy department by department, others choose to solve one problem at a time knowing the technology will grow into a strategic solution that fits their IT architecture.

ECM - OnBase and DocuWare

ECM is an umbrella term that encompasses various technologies. Whatever format your business takes, from paper documents to electronic data streams, our content services software solutions can capture it all, making it available from one central place.

Kofax Total Agility

As a Diamond partner of Kofax, Twofold have invested in the skills required to implement and support your Kofax environment. TotalAgility is easy-to-use for modelling, design, analysis, simulation and testing of processes.

Kofax RPA

Kofax RPA is the world’s leading process automation software solution, unique in its ability to give business users the ability to build a suite of applications without any scripting or programming skills.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.


Become efficient from first contact with your customers. Connect across all devices with intelligent eForms to provide fast service transformation with flexible integration.


Whether your software is run locally or deployed in the cloud, Twofold has the ability to link to over 500 back end applications either with certified connectors, standard interface methodologies.

Kofax - Multi Channel Capture

Kofax delivers powerful, production level capture of documents and data from virtually any source, for example – scanners, mobile devices, websites, multi-function devices, e-mail, fax, web service, or folders.

SignDoc™ e-Signature

Leading organisations in banking, insurance, retail and many other industries worldwide now use SignDoc®. Reduce your operational costs, speed time to closure, improve customer satisfaction, stay compliant and operate securely.

Accreditations & Partners