What is a Digital Mailroom?

Digital Mailroom refers to the automation of incoming and outgoing mail processes

Essentially this means your organisation becomes faster and more efficient by speeding up processes and, reducing errors and freeing up staff from laborious tasks.

With over 75% of business processes initiated by incoming mail, email or web transactions, it really does pay to invest in optimising your handling of incoming and outgoing mail.

Sorting large volumes of incoming mail, manually entering data and routing to correct departments drives up operation cost, reduces customer response times and increases the risk of data loss and exposure.

The traditional mailroom can, however, be modernised through automatic capturing, classification and extraction of incoming mail to more efficiently drive business processes to become a fully functioning digital mailroom. By installing the latest mailroom equipment, paired with reliable and innovative software solutions, you’ll discover savings where never previously possible.

 

What is Hybrid Mail?

Hybrid mail is a one-stop service that provides a range of solutions to streamline and improve electronic to physical mail preparation.

It is the fast and reliable way to produce and deliver your invoices, statements and time-sensitive notices.

Organisations are increasingly using hybrid mail solutions to leapfrog historic lack of investment in up-to-date infrastructure and service quality.

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What are the benefits of a Twofold Digital Mailroom?

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Savings on operational costs

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Increased efficiency

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Better customer service

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Improved audit and security

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Compliancy with legal regulations

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Increase your capacity / output

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Do more with less people

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Offer unique services

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Manage exceptions

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Mitigate risks

We help you get the most out of your systems and processes

Typically, you will have invested a significant amount of time and money into your core IT systems and training your teams to use them, despite this, many companies struggle to keep on top of this communication flow and also remain competitive in this ever increasing market.

Twofold will now connect them to your incoming communications to create a fully functioning digital mailroom solution.

Studies show that medium sized companies now process around 100,000 pieces of incoming items per month, whether by post, email, fax or web transactions. By automating the process of understanding what you are receiving and what to do with it your organisation can receive insight and ensure focus is always on the highest priority activities, while receiving insight to ensure focus is always on the highest priority activities.

Examples of incoming content include:

  • Paper
  • Emails with attachments
  • Web forms
  • Faxes
  • SMS
  • Social Media
  • EDI, XML and Web Service calls
  • Connect to remote scanning devices
  • Direct connection to mobile devices (Apple, Blackberry, Windows, Android,etc)

The Digital Mailroom process

digital mailroom document flow graphic

Watch how Kofax create this

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Accreditations & Partners