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Software Support

Revolutionise Document Management

For decades the only way for an organisation to store information was to keep physical copies of documents in filing cabinets. Even with the introduction of space-saving ideas like the microfiche, these took up valuable space, and it was easy to lose records and have duplicated documents, searching for the right document was also a challenge in itself

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Our engineers are based throughout the UK to provide a speedy response

Software Support

We provide software support, upgrades and the deployment of new functionality for Tungsten Automation, DocuWare and Hyland OnBase solutions.

Why Should You Consider Moving Your Software Support to us?

Expertise and Experience
Expertise and Experience

With years of industry experience, our dedicated team has expertise in a wide range of Intelligent Document Capture and Process Automation software solutions.

Customer-Centric Approach
Customer-Centric Approach

We prioritise our customers. Our support services are tailored to your needs, ensuring an experience that aligns with your business objectives.

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Proactive Maintenance

Stay ahead of the curve with our proactive maintenance services. We work with you to identify potential challenges and resolve them before they impact your operations.

Upgrades and Enhancements
Upgrades and Enhancements

Experience the latest and greatest features with our regular software upgrades and enhancements. We keep your systems current to optimise performance and functionality.

Our Partners

At Twofold, we chose to work with Partners that develop the best solutions for our customers' Document Capture, Process Automation, and Content Management needs.


Twofold Ltd is a Gold Partner of DocuWare, delivering digital document management and workflow automation software that enables you to digitise and optimise the processes that power the core of your business.


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Twofold is a trusted partner of Tungsten, the global leader in document scanning and data capture solutions. We possess the expertise and knowledge to deploy and maintain your Tungsten environment successfully.


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Twofold is a trusted partner of OnBase by Hyland, a fully integrated Enterprise Content Management software suite that combines integrated document, process, and records management.


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What Do Our Customers Say?

“I would like to extend my thanks to three of your employees for the first class service they have provided UK Power Networks this week.

Russell picked up my call when off with covid and spent some time with me talking through our issues, Aaron arranged a quick replacement engineer to reach us the very next working day, despite Russell still being absent. Ian was helpful, friendly, informative, and provided a great fix for an ancillary issue we faced, which will really help us going forward.

I do like getting great service and all three of these guys delivered.”
Justin J.
Accounts Payable Manager, UK Power Networks

Why Choose Twofold

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Typical benefits of a digital mailroom in banking:

  • Mortgage document processing
  • Mortgage document processing
  • Mortgage document processing
  • Mortgage document processing
  • Mortgage document processing