Document Management Software

Store, manage and share your data

Document Management, along with terms like Content Management, and Content Services oftware describes the systems for storing, managing and sharing business information. This could include documents, data, and other content from a range of original sources, and the systems used allow your organisation to access and share knowledge and data between departments, streamling business processes and aiding decision making.
Once captured, you can store it securely and allow new data to be created from it, distribute it to those with the correct permission, and have greater accessibility when needed. With cloud storage and mobile technology your remote workers and different business locations have access at all times. Content services software also has the advantage of improved security, compliance with regulations such as GDPR and data retention and deletion.

We won the Document Manager Magazine ‘service and support company of the year’ Award 2020

To help businesses and organisations of any size, Twofold Ltd is partnered with world-leading suppliers of document management software OnBase and DocuWare, and data capture and robotic automation software (RPA) from Kofax. When used in conjunction with your mailroom equipment such as scanners, letter openers, folder inserters, multifunction printers, and franking machines, you have a fully operational inbound and outbound document management system in place working alongside your Digital mailroom.

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Revolutionise document management

For decades the only way for an organisation to store information was to keep physical copies of documents in filing cabinets. Even with the introduction of space-saving ideas like the microfiche, these took up valuable space, and it was easy to lose records and have duplicated documents, searching for the right document was also a challenge in itself.
Today, we are living in a new age of technology, and most organisations have already embraced various methods of storing and sharing information, with shared network folders, web-based applications and cloud services that enable them to both store and distribute data between users, departments, and locations. Content Services software is truly transformational for your organisation no matter what industry or role within a business and ensures accessibility, and compliance with legal obligations, essential for HR departments or accounts. With Twofold’s partnership with OnBase and DocuWare, we are able to help with content services solutions and digital mailroom implementation for any size of organisation, from as little as five employees up to thousands, so get in touch to see how we can help.

By implementing document management software, in partnership with your mailroom equipment, business owners can realise many benefits that noticeably improve organisational efficiency.


Document management software revolutionises the management of information, making it possible to:

  • Manage millions of documents securely
  • Retrieve the right one in seconds
  • Share documents with colleagues while protecting confidential information
  • Automate time-consuming manual processes
  • Access documents on mobile devices
  • Back up files and records for disaster recovery

What can document management do for you?

The process begins with your digital mailroom, where inbound data and paper documents are converted to electronic files by scanning, eliminating the costly demands of storage, and data management. You can also easily capture incoming communications that are not paper-based such as email, SMS, and web forms with data capture solutions from Twofold Ltd.

Your content services software should have these basic components:

Docuware document management software integrates with your large enterprise IT environment
Capture tools

Digitise and bring information into your organisation

Mobile access to document management software
User friendly apps

Access your data on desktop and mobile devices

Deploy your content services software on the cloud
Better organisation

Store, validate, and archive your data

User friendly content management software from Twofold Ltd
Process Automation

Automate filing, approval and storage with workflow functionality

Secure content management
Secure and protected

Prevent unauthorised access to documents with role permission

How Can Document Management Software Help Me Be More Productive?

It’s been estimated that the average time it takes to process a single document is 12 minutes. Out of those 12 minutes, 9 of them are spent looking for, retrieving, and then refiling the document – meaning that only 3 minutes are spent using the information found. This manual process is costly, inefficient and frustrating for your staff, and over the course of only a week can add up to many hours lost in the process, preventing your employees from making better use of their time with productive work.


Twofold Ltd has solutions to help create your digital mailroom, from letter openers and scanners to deal with your inbound mail, capture software from Kofax, document management from DocuWare and OnBase and outbound mailroom solutions such as folder inserters and franking machines.

With all of these in place you have an end to end system, and complete control of your data, fully auditable, and compliant with data handling regulations.


Read more about how mailroom equipment can help your business to become more efficient here, and ask for a mailroom healthcheck.

Kofax, OnBase by Hyland, and Docuware

At Twofold we author our own applications and partner with the world’s leading providers. Using this approach with freedom to choose the best solution for you we are always able to meet your requirements and budget, and your success is our priority.

Twofold Ltd is a platinum partner of Kofax
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Digital Transformation

In an increasingly digital world led by online giants like Amazon and Google, many businesses are looking to embrace a move into digital. Thankfully there are a range of digital transformation solutions from Twofold that can help ease this transition and saving you time and money.

Digital Mailroom

A digital mailroom from Twofold can be deployed to solve a single department’s problem or to revolutionise your whole organisation. We deliver world-class solutions to reduce your costs, keep you compliant, improve customer service and increase efficiency.

Outbound Document Management

With ODM you can manage outbound communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Document Scanning

The latest in scanning technology and functionality enables you to do so much more than just capture an image. Documents can be automatically identified, scanned or digitised, then passed back through as an electronic document to follow the same route as an email, fax or e-form.


Our technology is designed to work in a way that works with your business. Some of our customers buy the platform to deploy department by department, others choose to solve one problem at a time knowing the technology will grow into a strategic solution that fits their IT architecture.

ECM - OnBase and DocuWare

ECM is an umbrella term that typically encompasses various technologies. Whatever format your business takes, from paper documents to electronic data streams, OnBase can capture it all. making it available from one central place.

Kofax Total Agility

As a Diamond partner of Kofax, Twofold have invested in the skills required to implement and support your Kofax environment. TotalAgility is easy-to-use for modelling, design, analysis, simulation and testing of processes.

Kofax RPA

Kofax RPA is the world’s leading data acquisition and integration software solution, unique in its ability to give business users the ability to build a suite of applications without any scripting or programming skills.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.


Become efficient from first contact with your customers. Connect across all devices with intelligent eForms to provide fast service transformation with flexible integration.



Whether your software is run locally or deployed in the cloud, Twofold has the ability to link to over 500 back end applications either with certified connectors, standard interface methodologies.

Kofax - Multi Channel Capture

Kofax delivers powerful, production level capture of documents and data from virtually any source, for example – scanners, mobile devices, websites, multi-function devices, e-mail, fax, web service, or folders.

SignDoc™ e-Signature

Leading organisations in banking, insurance, retail and many other industries worldwide now use SignDoc®. Reduce your operational costs, speed time to closure, improve customer satisfaction, stay compliant and operate securely.

Policy Management

Policy Management allows you to create and maintain policies and procedures, and communicate to staff. Twofold’s solution allows you to maintain an audit trail, and establish a culture of compliance within your organisation.

Accounts Payable Automation

Is your Accounts Payable a costly bottle neck for your organisation? With AP Automation, you can transform your processes and gain efficiency, compliancy and real insights to your entire operation.

Sales Ordering Processing

Your sales can come in from a variety of routes, from a phone call, email or a purchase order among the others. Sales Order Automation from Twofold processes them to improve accessibility and efficiency.

Accreditations & Partners