FAQ's

1. MODEM/LAN instructions:
2. Press MENU then scroll down to option 13 ‘supervisor’
3. Enter supervisor pin and press OK
4. Select ‘Online Services’ and press OK
5. Select ‘Generic Call’ and press OK
6. Press OK once ‘Generic Call’ completed
7. Press back arrow once
8. Select ‘Default User Settings’
9. Select ‘Default Imprint Parameters’
10. Please check all of the following to find your slogan Default ERA / Slogan / PPI
11. Press OK
12. From the list select your slogan and press OK
13. Press Power button twice to restart the machine, your slogan will
14. now be successfully loaded

1. First make sure your franking machine is on and displaying the “Home” screen
2. Open the PC meter link software on your PC
3. Click on the “Online services” tab on the left
4. Click on the “OLS Generic call” button
5. Wait for “Transaction Successful” message
6. On your franking machine press “Menu”
7. Select “Supervisor” and press “OK”
8.  Enter your supervisor pin and press “OK”
9. Select “Default User Settings” and press “OK”
10. Select “Default Imprints Parameters” and press “OK”
11. Select “Slogan” / “Default ERA” and press “OK”
12. Select your slogan from the list and press “OK”
13. Press the “Sleep” button twice

1. Press Menu and Type 1 or select the path: > Imprint
2. Highlight Type and press OK
3. Change Type from normal to Manual
4. Return to the Home Screen
5. Enter Manual Amount
6. It may then come up with a message saying high value – ignore this and press ok
7. To change type back, change from Manual back to Normal or switch the Franking Machine off and on.

1. Press Menu
2. Batch Settings – OK
3. Then Number 2– re-set WP then OK

1. Press Menu
2. Option 9 (Online Services)
3. Then select Generic Call from the list and press OK
4. It should say schedule a Generic call

As you may be aware, your Mailmark machine changes the visible date printed at 5pm every day, in line with requirements from the Royal Mail. When the clocks go back one hour weekend, your machine will require a download in order to ensure the time chip inside is updated to reflect the change. This action will be required on the Monday after every clock change, the October clock change is the most important in this instance. It is easily updated. Simply following the instructions below and the update will be completed within 2 minutes:

1.  Ensure your machine is connected to the LAN.
2. Press the Recredit Button on your Quick Keys (image of coins).
3. Select > Credit (or press 2).
4.  If the system asks for a PIN code, enter the code using the keypad and press [OK].
5. The Credit Screen is displayed.
6. Enter £0.00
7. Press [OK] – this will now connect you to the system.
8.  The update will be applied and the connection will close.

Please note, you can do this at the same time as applying funds if you wish, but it is not required for completing the update.

Your Franking Machine will display ‘PSD Locked’ if the machine has not connected to the funding server within the specified date limit for the type of machine you have (7 days for Mailmark metered machines, 60 days for all other machines). To clear this message your machine must therefore connect and communicate to the Credifon funding server. This can be achieved by performing an “Audit Call” as follows;

• Press the Coins Key
• Select Option 3 “Audit”
• Press OK to confirm Audit transaction
• The Machine will display “Meter Resetting, Audit Transaction in progress”
• If successful the machine will confirm transaction and return to the Credit menu.
• Press the “Home” key and your machine should be ready to Frank

If the Audit Call is unsuccessful please contact Twofold Customer Support on 0118 951 9800 or support@twofold.co.uk