Managing information this way presents various challenges:

• Staff struggling to locate the right documents
• Missing documents
• Communication between departments
• Human error in data entry
• Reacting to tenant requests efficiently

Finance teams within property management can struggle to track invoices and get them paid on time, which can badly affect contractor and supplier relations. HR teams managing employees across departments with different levels of compliance can add complexity to an already overloaded workload. When employees and contractors need COVID-19 vaccination documentation to gain access to buildings this only makes matters worse. So managing those documents, having them in one central location that can be relied upon is essential in modernising the business to avoid complaints and fines.

Housing Disrepair claims compensation

Housing Associations and Property management companies have been under pressure in the last two years from multiple fronts. The increase in disrepair claims, the restrictions on repairs due to COVID-19, and the Governments deadline for Net Zero have all added to the backlog of work needing attention. With increased materials costs and a shortage of qualified staff to carry out repairs, rising costs have also had an impact on Housing Associations’ budgets.

Give your tenants the power to easily report any repairs needed, and set workflows in motion that record, track, and report on progress at every stage. Your clients will feel reassured, your contractors can update the progress, and your employees will save time otherwise spent chasing documents across multiple systems. All from customer self-service portals linked to DocuWare webforms that automate workflows – even integrating with your existing applications.