Returns / Refunds Policy – Twofold Ltd store


In order to be eligible for a refund, please return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Cartridges must be unopened and have the sealing strip intact.

After we receive your item, our team will inspect the goods and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact our customer support team on 0118 981 9800 or email


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2021.

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