Interested in working for Twofold Ltd?

As a nationwide business, Twofold’s growth and success depends on the capabilities, skills and dedication of the people it employs

Our businesses is constantly evolving to meet our customers’ needs, and this means staying ahead of the competition in terms of innovation, technology, and business sense.

We train and develop the skills of our employees in these areas to maintain this competitive advantage so that both employee and the company benefits.

Find out more about a career at Twofold Ltd, call on

0118 951 9800

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Current vacancies at Twofold Ltd

JOB TITLE: Customer Support Administrator
IMMEDIATE SUPERIOR: Customer Support Manager

Salary: £21-24K

The core role is to provide exceptional customer service to both existing and potential customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to the end.
There is a strong requirement to assist and support the Managers in their strategic objectives and daily tasks.

Key Tasks


• Provide 1st line customer service logging and tracking faults on our salesforce from instigation through to resolution
• Co-ordinate engineer diaries effectively and efficiently
• Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections
• Manage and process customer supplies, parts and consumable orders using sage to create sales orders and delivery notes
• Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers
• Liaise and correspond with third party dealers and contract owners
• Update salesforce as required to support engineers and customers
• Manage customer queries, issues and problems effectively and efficiently
• Assist with licensing and decommission of franking machines
• Assist with contract cancellation negotiations as required
• Shipping parts and supplies to customers and engineers
• Assisting in the warehouse with shipping machines and admin tasks
• Regularly update & maintain spreadsheets as required
• General Salesforce administration, including updating customer address, contact, and phone number details
• Ordering and maintaining stock levels of engineer parts
• Assist with logging and distributing all incoming sales enquiries and leads
• Assist as required with processing sales orders
• Arrange hotels and flights for engineers as required
• Handle one-off tasks and projects that may arise

Key Skills

• Must be pro-active and show ability to resolve issues and find solutions
• Good administration, numeracy and literary skills with a keen eye for detail
• Experience of working within a customer services role
• Ability to follow policies and procedures
• Effective communication both oral and written
• Good understanding of UK geography and distribution of major towns and cities
• Full PC literacy on Microsoft software packages
• Salesforce and Sage experience preferable
• Must have a can do attitude and be able to work as part of a team
• Driving license preferable


• Log breakdowns promptly and respond to customer within 1 hour
• Answer telephone within 3 rings
• Send supplies and parts to engineers daily
• Take ownership of calls and customers
• Ensure monthly tasks are completed on time


If you feel you have something to offer, please get in touch and send in your CV.


What exactly do we do?

Twofold provide and support physical and digital mailroom solutions to help our 3,000 customers deal with an ever-increasing volume of paper and data.

We provide and support these solutions through two channels:

  • Twofold mailroom equipment
    Provide and support physical hardware products including franking machines, folder inserters, letter openers, envelopes, and consumables.
  • Twofold Software solutions
    Implement and support digital software solutions including scanning, data capture, data extraction, databases, and workflow.

Why work for Twofold Ltd?

Working for Twofold will challenge you, excite you, and develop you – both as an individual and as a team player.

Most importantly, we appreciate the fact that life is not all about work, which is why we ensure that having fun is as much of a priority for our employees as growing the business.


What personal benefits do Twofold Ltd employees enjoy?

  • Continuous career development including relevant training
  • 24 days holiday per annum
  • Option to join a group personal pension with employer contributions
  • Option to purchase company shares
  • Free life assurance & long-term sickness benefit covering 2/3rds of salary until retirement

In short, we’re a good place to work and we take care of our employees!

What it is like to work for Twofold Ltd?

Although we’re pretty relaxed about a lot of things, we’re really serious about finding incredible, motivated people, with great attitude, ethics, passion and personality.

Our office dress code is smart casual and we organise regular events, such as ‘Team Lunches’ and ‘Team Days’.

This has previously included; a day at Newbury racecourse, a wine tasting course at Vinopolis in London, sailing on a Thames barge, RIB’s in the Solent and punting on the Thames in Oxford.

We like to be in on time and we often get to leave a bit early on Friday after a great week of orders!


Like the sound of working for Twofold Ltd?

If you are interested in a career with Twofold and believe you have the right attributes then apply today. Simply submit your CV and a covering letter outlining why you would like to be part of our team to

We look forward to hearing from you.

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