Service and Support

Support and maintenance when you need it

One of our core values is building and maintaining strong relationships with our customers. We do this by providing high levels of service, maintenance and support with prompt response times and minimal disruption to your business.

That is why we have ensured that our customer support team is not only technically excellent (which you would expect) but is sensitive, empathetic and available – which you will not find in many larger organisations where the work is done by a computer with no visible face.

All of our innovative solutions are fully supported by our nationwide team of qualified support personnel and field engineers. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you.

Our nationwide service team guarantees we are only a short distance from your site enabling us to keep response times as quick as possible. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you.

Nationwide Engineers

Twofold Ltd has regularly trained professional engineers covering the whole of the UK and Ireland. Our Engineers respond to call outs quickly and are equipped to provide on-site support so that your system is quickly back in operation.

If you’re thinking of purchasing a new machine or software solution, we recommend taking out a Twofold maintenance contract. It really is the most economical way of ensuring maximum performance and longevity, resulting in peace of mind for you.

 

Trouble with your envelopes?

Did you know that we also supply envelopes and consumables such as sealing fluid? If you use our consumables, not only will you know that they are fully machine compatible, but you also get the advantage of no call out charge if you experience problems. If you’re currently getting your envelopes from another supplier, speak to the team today to get a quote – and save on call out charges.

Standard equipment maintenance
contracts include:

  • Unlimited onsite breakdown cover
  • Priority breakdown response
  • Outstanding support helpline
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities
  • Regular preventative maintenance visits
  • Renewable on an annual basis

Standard software support contracts include:

  • Support helpline
  • Email help service
  • Remote support assistance
  • Software updates – completely free of charge!
  • Discounted software upgrades, training and consultancy
  • Priority on-site assistance where required
  • Renewable on an annual basis
Our engineers are based throughout the UK to provide a speedy response

Speak to us about Service and Customer Support

0118 951 9800

Accreditations & Partners