Mailroom equipment support and maintenance when you need it

One of our core values is building and maintaining strong relationships with our customers. We do this by providing high levels of service, maintenance, and support with prompt response times and minimal disruption to your business.

That is why we have ensured that our customer support team is not only technically excellent (which you would expect) but is sensitive, empathetic, and available – which you will not find in many larger organisations where the work is done by a computer with no visible face.

Call for service, support and maintenance

0118 951 9800

Find Out More

Speak to us about Service and Customer Support

Your support team

Our nationwide service team guarantees we are only a short distance from your site, enabling us to keep response times as quick as possible, meaning that wherever you are based, we are your local repair and maintenance company. When you call our support helpline you speak directly with an experienced member of our team who will immediately be able to help you, often resolving issues in one call.

All of our innovative solutions are fully supported by our nationwide team of qualified support personnel and field engineers, and we offer remote access fixes for many problems, further reducing the time to get your systems fully operational again.

What do our customers say?

“I would like to extend my thanks to three of your employees for the first class service they have provided UK Power Networks this week.

Russell picked up my call when off with covid and spent some time with me talking through our issues, Aaron arranged a quick replacement engineer to reach us the very next working day, despite Russell still being absent. Ian was helpful, friendly, informative, and provided a great fix for an ancillary issue we faced, which will really help us going forward.

I do like getting great service and all three of these guys delivered.

Accounts Payable Manager, UK Power Networks

Service support map
Our engineers are based throughout the UK to provide a speedy response

Software support – professional services

Kofax Professional Services from Twofold provides expert help and advice for software upgrades, migration configuration, and full testing for newer versions of software. Put your trust in the Professional Services team as they have the expertise in new technologies, contemporary development tools, and industry best practice. Our consultant team are fully trained and experienced to help implement and maintain your OnBase and DocuWare document management software solutions.

  • Full life cycle implementation of the complete Kofax product suite
  • Single product focused implementation in a new or existing Kofax environment
  • Upgrades of existing Kofax infrastructure
  • Consultative guidance

Nationwide Engineers

Twofold Ltd has professionally trained mailroom equipment and scanner repair engineers covering the whole of the UK and Ireland. Our Engineers respond to call outs quickly and are equipped to provide on-site support so that your system is quickly back in operation.

If you’re thinking of purchasing a new machine or software solution, we recommend taking out a Twofold maintenance contract. It really is the most economical way of ensuring maximum performance and longevity, resulting in peace of mind for you.


Trouble with your envelopes?

Did you know that we also supply envelopes and consumables such as sealing fluid? If you use our consumables, not only will you know that they are fully machine compatible, but you also get the advantage of no call out charge if you experience problems. If you’re currently getting your envelopes from another supplier, speak to the team today on 0118 951 803 to get a quote – and save on call out charges.

Standard equipment maintenance contracts include:

  • Unlimited onsite breakdown cover
  • Priority breakdown response
  • Outstanding support helpline
  • Online assistance
  • Discounted consumables and spare parts costs
  • Loan equipment facilities
  • Regular preventative maintenance visits
  • Renewable on an annual basis

Standard software support contracts include:

  • Support helpline
  • Email help service
  • Remote support assistance
  • Software updates – provided as part of your upgrade assurance
  • Discounted software upgrades, training and consultancy
  • Priority on-site assistance where required
  • Renewable on an annual basis

Have a question? Just drop us a message

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