Read the latest from Twofold Ltd, and news and industry updates to make sure you’re always able to meet the demands of your customers and keeping ahead of the competition.
Housing disrepair costs in the millions for landlords Housing Associations, Buildings Management companies and local councils have been targeted by ‘PPI style’ legal firms over the last two years, and the impact of landlords unable to carry out housing repairs during lockdown has only exacerbated the situation. The new legislation (Homes (Fitness for Human Habitation)…
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Communicating with customers The Housing management sector has had more than its fair share of challenges over the last few years. The government’s target for Net Zero by 2050 added retrofitting to the list of normal repairs for aging stock – while the last two years of COVID-19 related backlog has meant there has been…
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What makes Software user-friendly? User friendly is a term often used in relation to gadgets, software, home appliances …in fact pretty much anything when the product team feel the need to relieve the buyer of any anxiety over information overload. Unfortunately, the overuse of the term has rendered it almost useless, it’s become no more…
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Franking software with SMART features for posting parcels If you’re posting mail from your business, you’ll already know that a franking machine offers many advantages over stamps – saving time, money, and inconvenience being the most valuable. The advancements in franking technology in conjunction with Royal Mail with smart franking machines that track VAT, and…
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COVID Vaccination management for HR When it comes to managing the changing needs of a modern workforce, your HR department is on the frontline. Onboarding new remote workers, arranging travel with ever-changing quarantine rules, and managing documents securely to comply with the latest regulations – these are just a few ways in which HR challenges…
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Automatically fold and insert documents to post Top Five Ways a Folder Inserter will make life easier Your customers expect the best, and if you can’t provide the service they demand, they will go elsewhere. In this competitive environment the pressure to deliver a great customer experience can be overwhelming. One area where you can…
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Hybrid mail – the solution for remote workers ‘Are you back in the office yet, or still working from home?’ How many times have you been asked that over the last six months? The same questions are still being asked at the start of Zoom and Teams Meetings across the country – if not the…
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Your company will fail if your workers don’t return to the office … and other myths of remote work Don’t get stuck in the past – or in the office – embrace a new way of working From those first few weeks and months when we all left the office to work from home, uncertain…
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Documotive vs DocuWare Were you using Documotive to manage your documents? It’s time to explore a cloud-native solution that fits your requirements from housing repair requests through to invoice processing – rather than a boxed solution that treats all housing associations and property management teams alike, with support to help when you need it. What…
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Reasons to join the digital revolution Moving your processes to a more digital, automated process has many advantages, and it would be easy to just accept this without question. At Twofold we are paper and data management specialists, working with businesses to manage processes in the most practical and efficient way. This means that we…
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Top Five tenant complaints In recent years it’s become a lot harder for people to get onto the housing ladder, with most young people and couples renting properties. With so many renting there is often the image of the wealthy landlord sitting back while their property simply makes them their money. The reality is not…
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Lease your mailroom equipment The last 18 months have made us all aware of how quickly businesses have had to adapt to change, but this has simply accelerated a trend for technology leading progress. The need to keep up with that technology with the latest equipment can be a strain on businesses of all sizes.…
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Audit your existing mailroom to uncover huge savings Your mailroom is the heart of the communication with your customers, with inbound and outbound mail flowing constantly – keeping that relationship alive. In an era where modern technology means they expect swift responses, how you manage that mailroom is vital to your business. Both incoming and…
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Online franking and delivery of your business mail We all love a bit of DIY. Roll up the sleeves, have a go, and stand back to admire your hard work – and that philosophy is fine if you’re talking about changing the oil in your car or putting up some shelves – but if you…
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The Kofax journey I have been working with Kofax for nearly 15 years now and over that time I have seen them develop from the de facto market leader in OCR and data capture, get lost in the wilder lands of Business Process Management and RPA and now starting to carve out their niche in…
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Are you facing challenges with the new rules for export? Since Brexit finally came into effect on 1st January, the news for exporting goods from the UK has seemed pretty grim. With images of hundreds of lorries queuing up waiting to be processed, and stories of spoiled goods not reaching their destination in time. There are undoubtedly very…
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What you need to know about export and import charges Even though the UK decided to leave the EU in the 2016 referendum, the last four years have been full of confusion and debate about what this actually means. From changes to industry regulations, movement of people, tax and customs charges, and holiday visas, the…
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Unexpected business successes during the COVID19 lockdown? The year 2020 will go down in history as … pretty awful … and it’s had an impact on everyone from the smallest self-employed business to the biggest multinational companies. It’s unclear when this will change, and it’s very hard to plan ahead, but despite all the doom…
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The six IT trends that will drive your organisation this year. As your organisation faces up to the impact of the year that was 2020 and now looks ahead, I believe these are the six IT themes, or strategies, that will drive us to a successful 2021 and beyond. I have noted as I have…
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Tim’s Top Ten Rundown for a successful Digital Mailroom in 2021 Be the customer – and have joined-up thinking Review the market – and see what your peers are doing Review the technologies – to see the art of the possible Review your back end – Seriously! Review your people – Happy staff, happy customers…
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What is a Digital Mailroom? a) One application of an intelligent automation platform that allows you to create a strategy and journey towards delighting your customers, by becoming hyper-efficient, compliant, and in control of any channel of communication paper, email, web, and mobile app. b) Outsourcing your post so you don’t have to deal with…
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How do you manage your incoming documents? A leading global analyst said last week that 77% of companies still rely on paper-based processes. The other 23% still receive documents via email and uploads to a website, and out of all these documents, it is estimated that up to 70% of them are in a semi…
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The 5 myths of a digital mailroom There are many myths around the digital mailroom, and in our conversations with customers who are considering the move, we have gained a good insight into those doubts. Here is a quick rundown of five of the myths that might prevent you from taking advantage of the digital…
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Increased postal ballots expected in 2022 elections The last two years have seen our everyday lives altered, from working from home and online meetings, to increased online deliveries and home improvements. Last year there was an increasing number of people who wanted to vote by post in their local elections, with some even going as…
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Businesses are under pressure to change It goes without saying that 2020 has thrown a few challenges at businesses and continues to do so as the repercussions of COVID19 moves across all industries. With businesses closing, losing customers, employees working from home, and the need to react quickly to change. It’s crucial that enterprises implement…
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Improve data processes across your organisation How much of your time is spent actually doing your job? I’m not suggesting you spend your day looking out of the window, or scrolling through social media, I mean how much of your time is spent using the data you have? For example, it’s estimated that a typical…
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Information management simplified Some businesses can become complacent, and the ‘if it ain’t broke, don’t fix it’ mentality can prevent, or at least delay the adoption of a document management solution. So why is it so important to have one in place? Simply put, a document management system will streamline, simplify, and improve your existing…
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Find success with the right strategy Collect, capture, process, and deliver Your business depends upon data, and that data can come in any form, from any channel. Unless you effectively manage that data, your business won’t be able to grow as you struggle to keep on top of an increasing number of documents. You need…
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Improve claims processing and customer satisfaction The insurance industry relies on document management to communicate with customers efficiently. Clients submit claims in a range of methods and formats, and you need to be able to process them all swiftly however they arrive. While PDF files are undeniably the standard for document submission, your customers expect…
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The right envelope needs to do more than just fit the contents. Take a read through this quick guide to the envelopes available from Twofold Ltd, and the most common types used for different purposes. For most of us, choosing an envelope probably doesn’t go a lot further than ‘will this letter fit inside?’ or…
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Struggling to access workplace documents from your home office? We have the answer – cloud-based document management. Even though working from home has become more normal over the last few years with remote workers logging in from their home office or out on the road, there has still been resistance from businesses and managers to…
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What steps can HR managers take to ensure employees are healthy and productive? We are a few weeks into the virus outbreak and the massive impact on businesses large and small is evident – with more challenges being presented to both employers and employees daily. Businesses have had to move fast and learn quickly to…
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A lack of preparation for unexpected events can have a major impact on a business in a short space of time Over the last few weeks the news has been dominated by the growing number of people infected with the Coronavirus. Amongst the rumours, misinformation and fear being spread about the virus itself, there have…
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Is document management still relevant? Document management is a mature technology and has been around since the 1980s. However, its significance remains high on the business agenda, especially for functional heads who deal with paper-heavy processes. Best examples of these processes are accounts payable, complaints handling, contract management, and HR onboarding. According to recent research…
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Why Document Management? A digital document management system is a centralised library of all business documents and transaction. Businesses storing documents in shared drives, local PC’s, non- enterprise cloud-based solutions such as dropbox or worst still as paper archives will all relate to the following challenges : Can’t find documents or waste a lot of…
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What are the benefits of a folder inserter? At one time, filling envelopes was a job done entirely by hand, with temporary staff employed to stuff and seal mail at times when volumes are high. This is obviously not ideal, as human error is more likely, and there may be sensitive confidential documents being handled.…
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Is your HRIS holding you back? Human Resource departments cover a whole range of duties, and depending on the size of the business, or industry the priorities for the systems will change. If you were to carry out a quick survey amongst 10 HR Managers asking what an organisation’s human resource information system (HRIS) should…
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What does GDPR mean for your HR department? It’s been a year and a half since we were all flooded with warnings about GDPR. The precautionary instructions on how to avoid company busting fines and reputation ruining lawsuits seemed to have quietened but the doubts around gdpr complaint hr processes lingers. While most people within…
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What should you know about invoice processing automation? If you’re at the stage of considering a document management system for automation of your invoice processing, you’ll have a list of goals, and a whole lot of questions. It’s best to get these all listed before you make any decisions and of course we are here…
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Content services – is right for you? As you hear the philosophy behind the content services movement, you might be inclined to think the same thing. It sounds great, but will it be more work for you? Firstly, the good news: Hyland is approaching content services with the same philosophy that has made OnBase such a…
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