Improve claims processing and customer satisfaction The insurance industry relies on document management to communicate with customers efficiently. Clients submit claims in a range of methods and formats, and you need to be able to process them all swiftly however they arrive. While PDF files are undeniably the standard for document submission, your customers expect…
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The right envelope needs to do more than just fit the contents. Take a read through this quick guide to the envelopes available from Twofold Ltd, and the most common types used for different purposes. For most of us, choosing an envelope probably doesn’t go a lot further than ‘will this letter fit inside?’ or…
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Struggling to access workplace documents from your home office? We have the answer – cloud-based document management. Even though working from home has become more normal over the last few years with remote workers logging in from their home office or out on the road, there has still been resistance from businesses and managers to…
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What steps can HR managers take to ensure employees are healthy and productive? We are a few weeks into the virus outbreak and the massive impact on businesses large and small is evident – with more challenges being presented to both employers and employees daily. Businesses have had to move fast and learn quickly to…
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A lack of preparation for unexpected events can have a major impact on a business in a short space of time Over the last few weeks the news has been dominated by the growing number of people infected with the Coronavirus. Amongst the rumours, misinformation and fear being spread about the virus itself, there have…
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Is document management still relevant? Document management is a mature technology and has been around since the 1980s. However, its significance remains high on the business agenda, especially for functional heads who deal with paper-heavy processes. Best examples of these processes are accounts payable, complaints handling, contract management, and HR onboarding. According to recent research…
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Why Document Management? A digital document management system is a centralised library of all business documents and transaction. Businesses storing documents in shared drives, local PC’s, non- enterprise cloud-based solutions such as dropbox or worst still as paper archives will all relate to the following challenges : Can’t find documents or waste a lot of…
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What are the benefits of a folder inserter? At one time, filling envelopes was a job done entirely by hand, with temporary staff employed to stuff and seal mail at times when volumes are high. This is obviously not ideal, as human error is more likely, and there may be sensitive confidential documents being handled.…
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Is your HRIS holding you back? Human Resource departments cover a whole range of duties, and depending on the size of the business, or industry the priorities for the systems will change. If you were to carry out a quick survey amongst 10 HR Managers asking what an organisation’s human resource information system (HRIS) should…
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What does GDPR mean for your HR department? It’s been a year and a half since we were all flooded with warnings about GDPR. The precautionary instructions on how to avoid company busting fines and reputation ruining lawsuits seemed to have quietened but the doubts around gdpr complaint hr processes lingers. While most people within…
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What should you know about invoice processing automation? If you’re at the stage of considering a document management system for automation of your invoice processing, you’ll have a list of goals, and a whole lot of questions. It’s best to get these all listed before you make any decisions and of course we are here…
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Content services – is right for you? As you hear the philosophy behind the content services movement, you might be inclined to think the same thing. It sounds great, but will it be more work for you? Firstly, the good news: Hyland is approaching content services with the same philosophy that has made OnBase such a…
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Should you buy or rent your franking machine? If you’re posting mail regularly, even if it’s a few items a day, you’ve probably looked into franked mail to save you money. If you’ve been sending mail with stamps, or queued up in line at the post office, possibly over several trips a day, you’ll know…
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Is it time for RPA to RIP? Trends and fashion are a fickle beast, yesterday’s news is today’s fish and chip wrapper. Yesterday, everyone wanted to jump on the Robotic Process Automation (RPA) bandwagon. RPA was attracting huge market valuations and every CIO or CTO was engaging with their ‘favourite SI’ (is that an oxymoron?)…
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Your envelopes are important! You see envelopes every day – whether on your desk at work or doormat at home, not to mention the post you send out yourself. At Twofold we sell around 20 million envelopes a year and provide businesses with mailroom equipment such as folder inserters and franking machines to speed up…
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3 Reasons Direct Mail Is Here To Stay In recent history, direct mail largely got lumbered with the dull stuff — documents and information — with younger, sprightlier email marketing landing the creative, fun campaigns. But times are changing. The ever-present uncertainty surrounding GDPR (General Data Protection Regulation) means that despite the steep learning…
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How to make employees happy – replace their jobs with a robot! … What? Yes, replace all their boring repetitive jobs with a robot. A recent survey showed that only 1% of employees were unhappy after their companies had deployed Robotic Process Automation. In fact, 93% of firms reported an uplift in employee satisfaction. This…
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Brexit Bots Adding in virtual staff by using software robots has been proven to improve customer and staff satisfaction, but increasingly organisations are using them to help keep compliant. One area that is very fluid at the moment is all the changes that may occur due to Brexit. For example, why not get a…
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Boost your claims processing solution in 2019 automate capture A few months ago, we talked a bit about the claims process of the future. We described how insurers and insureds might experience the claims process in the 22nd century. How different would it be? And how different should it be? Today we’re taking a slightly different…
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“I love manually indexing invoices and searching for documents”, said no AP specialist, ever automate capture If you’re manually managing your AP content, you know how frustrating it can be to stay on top of the information that flows non-stop into your organisation. Not to mention the risk involved — all it takes is…
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3 Ways OnBase boosts your AP process with Workday Financial Management Workday Financial Management When you have a unified finance and human capital management system like Workday driving your Accounts Payable (AP) processes, you’ve already standardised your data in a central application that is critical to your business. However, there are always other types of content…
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7 Ways to succeed in 2019 Over the last 20 years I have read time and again the analysts’ reports of which technology is going to be the big new thing for the year ahead. Whilst many of these trends have come and gone or crossed their chasm (or fallen to their peril), there are…
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3 Ways a franking machine can improve your business branding Before they even open their mail, your customers — existing and potential — should be able to see who it is from, be assured it is authentic and form a positive opinion of your brand. A franking machine allows you to do all three. When…
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3 ways GDPR is an opportunity for direct mail It might feel like the business world has been huffing and puffing over GDPR (General Data Protection Regulation) forever but since its roll out in May 2018 some interesting opportunities have been revealed — especially for direct mail. Whilst many businesses have developed a GDPR-compliant process…
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Five Reasons Digital Franking Machines are the Future for Business There is something pleasingly traditional about franking machines, which have been around since 1884, but the digital age has brought these stalwarts of the mailroom bang up to date. If businesses don’t want to miss out on substantial cost savings and performance perks, they should…
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The Grimm fairy tale of the shoemaker and the robotic elves Unless you have been living in a hole in the ground, you simply can’t have avoided all the hype surrounding the onward march of Robots gunning for your jobs. Just like robots are now prevalent in manufacturing, a new breed of software robot can…
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10 Benefits of mailmark Franking Introduced by Royal Mail in 2014, Mailmark is the new generation of franking mark that replaces the traditional ‘town and crown’ die with a faster, more efficient and machine-readable 2D barcode. You will need a Mailmark-enabled franking machine to get on board, but is it worth the investment when the old…
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The Accounts Payable Association Annual Conference 2018 – The Rise of the Robots Having spent nearly 30 years in the Accounts Payable industry, it was great to attend the second annual conference to meet all the AP Ninjas (their term!) and see just what is going on. It was fascinating to see a room of over…
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Team Twofold … Muddy Mayhem charity event 7th October 2018 Twofold Team Donation page Those of you who follow Twofold closely (that is everyone right!), will know that this weekend we entered ourselves for the Muddy Mayhem challenge in aid of CLIC Sargent, a fantastic Charity that helps young people and their families during…
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Not just RPA … this is RPA on steroids From Siri and Alexa, to customer-service chatbots and stock-trading Forex robots, artificial intelligence (AI) has fundamentally changed many aspects of the way we work. Data capture is no exception. Automated data capture technology already increases workplace efficiency and decreases business costs. “Intelligent” capture is even more…
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Signs Your Claims Processes Need to change….FAST For the past several years, the path to success for insurers has been plagued with obstacles and hazards – some obvious and others unseen. Ever changing policyholder and industry demands combined with increased regulatory oversight, fierce competition and an uncertain economic outlook have crippled many insurers. These pressures…
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Which Robotic Automation Platform is best? Perhaps the number one question I get asked is; “which platform should we choose for our automation needs?” Now, those of you that know me, will no doubt expect me to immediately name a vendor or technology, but that isn’t what I feel is the right answer to this…
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What’s been going on in the Twofold office? Over the last couple of months we’ve had builders hard at work on the ground floor of the Twofold Head Office, with the admin team gaining mountaineering skills in their quest to get parts and supplies out of the building, and the engineers climbing over plasterboard in…
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Effectively managing information drives profitability and transforms customer experience. Information is at the core of every insurance process, and for many years insurance companies have been focused solely on managing the data they need to make underwriting decisions. However, by concentrating only on data management, insurers have neglected to advance their business processes. Manual, labour-intensive…
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Enterprise software – Buy or Build? Traditional IT departments are having a very tough time at the moment, and in many companies, the level of satisfaction in IT is at an all time low. One of the problems is that for years, business process owners have had to go through the rigmarole of working with…
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The Outlook is good In my last article I ranted on about how easy-of-use was one of the most critical aspects involved when choosing software, but often all RFQs give is a cursory mention or couple of marks. For me, the fact that the software can be used by the users is kind of the point,…
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Flip a coin to choose which software to buy Study after study shows us that the chances of getting value from your document management system is 50/50. That’s right 50% of people get it right, and 50% choose the wrong solution. Now, if you have just spent a King’s ransom deploying, coding and rolling out…
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Why OnBase is Leg-Mecc-Tric! Every year, I wait with bated breath for the latest version of Onbase. Like a seven-year-old on Christmas Eve, I am expecting to receive more presents that I can possibly cope with, and maybe this year it will also be a new bike as well? OK, apart from a bit of oversharing…
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Has your No.1 priority changed? Part One Have your business priorities changed in 2018? In a recent survey of IT executives conducted by a very well known global consulting firm, the top priority cited by nearly a quarter of over 2,000 leading executives is growth. This was followed shortly by business transformation or digital transformation.…
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Imagine your whole accounts team being replaced by robots! Does this fill you full of dread or delight? Ironically, when you chat about this in a company, it is often the accounts team themselves that say that this would be great news, whilst other departments feign mock horror. Most people then joke that you couldn’t…
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