Online franking and delivery of your business mail We all love a bit of DIY. Roll up the sleeves, have a go, and stand back to admire your hard work – and that philosophy is fine if you’re talking about changing the oil in your car or putting up some shelves – but if you…
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The Kofax journey I have been working with Kofax for nearly 15 years now and over that time I have seen them develop from the de facto market leader in OCR and data capture, get lost in the wilder lands of Business Process Management and RPA and now starting to carve out their niche in…
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Are you facing challenges with the new rules for export? Since Brexit finally came into effect on 1st January, the news for exporting goods from the UK has seemed pretty grim. With images of hundreds of lorries queuing up waiting to be processed, and stories of spoiled goods not reaching their destination in time. There are undoubtedly very…
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What you need to know about export and import charges Even though the UK decided to leave the EU in the 2016 referendum, the last four years have been full of confusion and debate about what this actually means. From changes to industry regulations, movement of people, tax and customs charges, and holiday visas, the…
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Unexpected business successes during the COVID19 lockdown? The year 2020 will go down in history as … pretty awful … and it’s had an impact on everyone from the smallest self-employed business to the biggest multinational companies. It’s unclear when this will change, and it’s very hard to plan ahead, but despite all the doom…
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The six IT trends that will drive your organisation this year. As your organisation faces up to the impact of the year that was 2020 and now looks ahead, I believe these are the six IT themes, or strategies, that will drive us to a successful 2021 and beyond. I have noted as I have…
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Tim’s Top Ten Rundown for a successful Digital Mailroom in 2021 Be the customer – and have joined-up thinking Review the market – and see what your peers are doing Review the technologies – to see the art of the possible Review your back end – Seriously! Review your people – Happy staff, happy customers…
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What is a Digital Mailroom? a) One application of an intelligent automation platform that allows you to create a strategy and journey towards delighting your customers, by becoming hyper-efficient, compliant, and in control of any channel of communication paper, email, web, and mobile app. b) Outsourcing your post so you don’t have to deal with…
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How do you manage your incoming documents? A leading global analyst said last week that 77% of companies still rely on paper-based processes. The other 23% still receive documents via email and uploads to a website, and out of all these documents, it is estimated that up to 70% of them are in a semi…
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The 5 myths of a digital mailroom There are many myths around the digital mailroom, and in our conversations with customers who are considering the move, we have gained a good insight into those doubts. Here is a quick rundown of five of the myths that might prevent you from taking advantage of the digital…
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Increased postal ballots expected in 2021 elections There has been a lot of talk recently of increasing numbers of people who will want to vote by post in the 2021 elections, with some even going as far as saying that voting should be an entirely postal system due to health concerns over COVID-19 and social…
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How do X-ray machines help protect you and your property? We all know that X-rays let us see through materials to view the contents of a bag, or even into the body, but here we have a few facts about x-rays to understand exactly how they came about, what they are, and how they work.…
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Businesses are under pressure to change It goes without saying that 2020 has thrown a few challenges at businesses and continues to do so as the repercussions of COVID19 moves across all industries. With businesses closing, losing customers, employees working from home, and the need to react quickly to change. It’s crucial that enterprises implement…
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Improve data processes across your organisation How much of your time is spent actually doing your job? I’m not suggesting you spend your day looking out of the window, or scrolling through social media, I mean how much of your time is spent using the data you have? For example, it’s estimated that a typical…
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Information management simplified Some businesses can become complacent, and the ‘if it ain’t broke, don’t fix it’ mentality can prevent, or at least delay the adoption of a document management solution. So why is it so important to have one in place? Simply put, a document management system will streamline, simplify, and improve your existing…
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Find success with the right strategy Collect, capture, process, and deliver Your business depends upon data, and that data can come in any form, from any channel. Unless you effectively manage that data, your business won’t be able to grow as you struggle to keep on top of an increasing number of documents. You need…
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Improve claims processing and customer satisfaction The insurance industry relies on document management to communicate with customers efficiently. Clients submit claims in a range of methods and formats, and you need to be able to process them all swiftly however they arrive. While PDF files are undeniably the standard for document submission, your customers expect…
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The right envelope needs to do more than just fit the contents. Take a read through this quick guide to the envelopes available from Twofold Ltd, and the most common types used for different purposes. For most of us, choosing an envelope probably doesn’t go a lot further than ‘will this letter fit inside?’ or…
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Struggling to access workplace documents from your home office? We have the answer – cloud-based document management. Even though working from home has become more normal over the last few years with remote workers logging in from their home office or out on the road, there has still been resistance from businesses and managers to…
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What steps can HR managers take to ensure employees are healthy and productive? We are a few weeks into the virus outbreak and the massive impact on businesses large and small is evident – with more challenges being presented to both employers and employees daily. Businesses have had to move fast and learn quickly to…
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A lack of preparation for unexpected events can have a major impact on a business in a short space of time Over the last few weeks the news has been dominated by the growing number of people infected with the Coronavirus. Amongst the rumours, misinformation and fear being spread about the virus itself, there have…
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Is document management still relevant? Document management is a mature technology and has been around since the 1980s. However, its significance remains high on the business agenda, especially for functional heads who deal with paper-heavy processes. Best examples of these processes are accounts payable, complaints handling, contract management, and HR onboarding. According to recent research…
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Why Document Management? A digital document management system is a centralised library of all business documents and transaction. Businesses storing documents in shared drives, local PC’s, non- enterprise cloud-based solutions such as dropbox or worst still as paper archives will all relate to the following challenges : Can’t find documents or waste a lot of…
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What are the benefits of a folder inserter? At one time, filling envelopes was a job done entirely by hand, with temporary staff employed to stuff and seal mail at times when volumes are high. This is obviously not ideal, as human error is more likely, and there may be sensitive confidential documents being handled.…
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Is your HRIS holding you back? Human Resource departments cover a whole range of duties, and depending on the size of the business, or industry the priorities for the systems will change. If you were to carry out a quick survey amongst 10 HR Managers asking what an organisation’s human resource information system (HRIS) should…
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What does GDPR mean for your HR department? It’s been a year and a half since we were all flooded with warnings about GDPR. The precautionary instructions on how to avoid company busting fines and reputation ruining lawsuits seemed to have quietened but the doubts around gdpr complaint hr processes lingers. While most people within…
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What should you know about invoice processing automation? If you’re at the stage of considering a document management system for automation of your invoice processing, you’ll have a list of goals, and a whole lot of questions. It’s best to get these all listed before you make any decisions and of course we are here…
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Content services – is right for you? As you hear the philosophy behind the content services movement, you might be inclined to think the same thing. It sounds great, but will it be more work for you? Firstly, the good news: Hyland is approaching content services with the same philosophy that has made OnBase such a…
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Should you buy or rent your franking machine? If you’re posting mail regularly, even if it’s a few items a day, you’ve probably looked into franked mail to save you money. If you’ve been sending mail with stamps, or queued up in line at the post office, possibly over several trips a day, you’ll know…
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Is it time for RPA to RIP? Trends and fashion are a fickle beast, yesterday’s news is today’s fish and chip wrapper. Yesterday, everyone wanted to jump on the Robotic Process Automation (RPA) bandwagon. RPA was attracting huge market valuations and every CIO or CTO was engaging with their ‘favourite SI’ (is that an oxymoron?)…
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Your envelopes are important! You see envelopes every day – whether on your desk at work or doormat at home, not to mention the post you send out yourself. At Twofold we sell around 20 million envelopes a year and provide businesses with mailroom equipment such as folder inserters and franking machines to speed up…
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3 Reasons Direct Mail Is Here To Stay In recent history, direct mail largely got lumbered with the dull stuff — documents and information — with younger, sprightlier email marketing landing the creative, fun campaigns. But times are changing. The ever-present uncertainty surrounding GDPR (General Data Protection Regulation) means that despite the steep learning…
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How to make employees happy – replace their jobs with a robot! … What? Yes, replace all their boring repetitive jobs with a robot. A recent survey showed that only 1% of employees were unhappy after their companies had deployed Robotic Process Automation. In fact, 93% of firms reported an uplift in employee satisfaction. This…
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Brexit Bots Adding in virtual staff by using software robots has been proven to improve customer and staff satisfaction, but increasingly organisations are using them to help keep compliant. One area that is very fluid at the moment is all the changes that may occur due to Brexit. For example, why not get a…
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Boost your claims processing solution in 2019 automate capture A few months ago, we talked a bit about the claims process of the future. We described how insurers and insureds might experience the claims process in the 22nd century. How different would it be? And how different should it be? Today we’re taking a slightly different…
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“I love manually indexing invoices and searching for documents”, said no AP specialist, ever automate capture If you’re manually managing your AP content, you know how frustrating it can be to stay on top of the information that flows non-stop into your organisation. Not to mention the risk involved — all it takes is…
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3 Ways OnBase boosts your AP process with Workday Financial Management Workday Financial Management When you have a unified finance and human capital management system like Workday driving your Accounts Payable (AP) processes, you’ve already standardised your data in a central application that is critical to your business. However, there are always other types of content…
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7 Ways to succeed in 2019 Over the last 20 years I have read time and again the analysts’ reports of which technology is going to be the big new thing for the year ahead. Whilst many of these trends have come and gone or crossed their chasm (or fallen to their peril), there are…
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3 Ways a franking machine can improve your business branding Before they even open their mail, your customers — existing and potential — should be able to see who it is from, be assured it is authentic and form a positive opinion of your brand. A franking machine allows you to do all three. When…
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3 ways GDPR is an opportunity for direct mail It might feel like the business world has been huffing and puffing over GDPR (General Data Protection Regulation) forever but since its roll out in May 2018 some interesting opportunities have been revealed — especially for direct mail. Whilst many businesses have developed a GDPR-compliant process…
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