We're fanatical about our customers
All our innovative software and equipment solutions are fully supported by our well-trained customer support team and field engineers. Our nationwide service team ensures we are always only a short distance away from each site.
Twofold go the extra mile for you
We pride ourselves on answering the phone promptly, ensuring queries are dealt with efficiently and, whenever possible we aim to resolve the problem over the phone, minimising any disruption to you.
Should a call-out be required, Twofold have fully trained professional engineers covering the whole of the UK. Local to you, our engineers are able to respond quickly and are equipped to provide on-site support so your system is back in operation when you need it.
Whether you're purchasing a new machine or software solution, we recommend taking out a Twofold support and maintenance contract. It really is the most economical way of ensuring maximum performance, longevity and system efficiency, resulting in peace of mind for you.
Standard software support contracts include:
- Support helpline
- Email help service
- Remote support assistance
- Software updates – completely free of charge!
- Discounted software upgrades, training and consultancy
- Priority on-site assistance where required
- Renewable on an annual basis
Twofold's National Customer Support Centre is open from 8:30 - 5:30pm Monday to Friday. Alternatively please complete our contact form and someone will be with you shortly.