As the scope of digital transformation continues to expand, organisations seek ways to optimise the experience their users and employees have when interacting with information. Task Automator, the RPA offering from Hyland, helps improve user experience and accelerate digital processes by automating manual, rule-based, and repetitive tasks where human touch does not add business value.
Task Automator learns by recording human users perform the process and then leverages a digital user (robot) to perform the process going forward. This RPA capability natively extends the OnBase suite of integration and process automation tools like Workflow and Application Enabler, adding Process Storyboards for automating tasks across 3rd-party applications.
By creating a digital workforce, Task Automator:
- Increases process efficiency and accuracy: A bot can perform clicks and keystrokes faster and more accurately than a human, without getting tired or needing to multitask or prioritize activities.
- Improves information security and compliance: Accessing and processing sensitive data without human involvement reduces the risk of exposure and enables defensible audit trails and chain of custody.
- Improves human capital utilization: Moving employees from the repetitive and unexciting tasks to higher-value business activities can help improve engagement and reduce employee churn.
Task Automator works at the level of the user interface, simplifying integration between systems, and requiring low to no-code configuration. This allows business groups the agility to easily deploy new bots as business needs evolve, and frees up IT resources for more demanding initiatives.