Secure and efficient electronic forms

Are you looking for a secure, efficient, and effective way to handle electronic mail submission and handling?

Do you want to connect your customers to your CRM without human intervention? eForms are the solution you need, with a simple non-technical form builder and reporting tools you can speed up communications and collect intelligent data for your business.

Call us on 0118 951 9800

Simplify your customers’ journey

Simplify customer journeys with eForms and deliver a rich and engaging customer experience. Integrate easily with key back office systems such as customer relationship management systems, payment service providers and other business systems to create exceptional joined-up services.

We also provide real-time reporting on forms usage, through a rich reporting interface that provides reports on form usage, submissions, abandonment and other key metrics that keep you informed and able to make business decisions with greater confidence.

Well-organised, easy to use and integrated eForms

Interactive eForms apply web standards, making them simple and accessible from any web-enabled device.

You can integrate the eForm with your existing Customer Relationship Management system to manipulate and retrieve the form-based data.

Why use eForms?


Non-technical form builder

Business process automation from Twofold Ltd

Access to full analytics


Interactive forms


Improve customer service

Lower workloads for staff with Twofold Ltd

Integration with your CRM

Collate documents with machines from Twofold Ltd

Export your data when you need it


Digital Transformation

In an increasingly digital world led by online giants like Amazon and Google, many businesses are looking to embrace a move into digital. Thankfully there are a range of digital transformation solutions from Twofold that can help ease this transition and saving you time and money.

Digital Mailroom

A digital mailroom from Twofold can be deployed to solve a single department’s problem or to revolutionise your whole organisation. We deliver world-class solutions to reduce your costs, keep you compliant, improve customer service and increase efficiency.

Outbound Document Management

With ODM you can manage outbound communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Document Scanning

The latest in scanning technology and functionality enables you to do so much more than just capture an image. Documents can be automatically identified, scanned or digitised, then passed back through as an electronic document to follow the same route as an email, fax or e-form.


Our technology is designed to work in a way that works with your business. Some of our customers buy the platform to deploy department by department, others choose to solve one problem at a time knowing the technology will grow into a strategic solution that fits their IT architecture.

ECM - OnBase and DocuWare

ECM is an umbrella term that typically encompasses various technologies. Whatever format your business takes, from paper documents to electronic data streams, our Content Services solutions can capture it all,  making it available from one central place.

Kofax Total Agility

As a Platinum partner of Kofax, Twofold have invested in the skills required to implement and support your Kofax environment. TotalAgility is easy-to-use for modelling, design, analysis, simulation and testing of processes.

RPA - Kapow

Kofax RPA (formally Kofax Kapow) is the world’s leading data acquisition and integration software solution, unique in its ability to give business users the ability to build a suite of applications without any scripting or programming skills.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.


Become efficient from first contact with your customers. Connect across all devices with intelligent eForms to provide fast service tranformation with flexible integration.


Whether your software is run locally or deployed in the cloud, Twofold has the ability to link to over 500 back end applications either with certified connectors, standard interface methodologies.

Kofax - Multi Channel Capture

Kofax delivers powerful, production level capture of documents and data from virtually any source, for example – scanners, mobile devices, websites, multi-function devices, e-mail, fax, web service, or folders.

SignDoc™ e-Signature

Leading organisations in banking, insurance, retail and many other industries worldwide now use SignDoc®. Reduce your operational costs, speed time to closure, improve customer satisfaction, stay compliant and operate securely.

Accreditations & Partners