Manage your outbound communications with ODM

Get more from your folder inserter and improve customer communications

With Outbound Document Management you can manage outgoing communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Call us on 0118 951 9800

Can you ensure the integrity and security of your business-critical customer communications and comply with GDPR?

Ensuring the proper documents reach the correct recipient is vital in today’s business climate, and with GDPR data protection laws changing in 2018, the legal implications of sending the wrong documents to the wrong person can be huge. Having an Outbound Document Management solution that guarantees the security of your mail pieces provides you and your customers with peace of mind.


ODM is the easy and cost effective way to automate and manage mail output, ensuring the right mail always goes to the right person. You can set up printing, folding and inserting with just a few clicks.

What are the benefits of ODM?

Streamline business with Twofold Ltd

The system streamlines document creation

Barcodes to track documents with Twofold Ltd

Create unique barcodes to identify documents

Improve document security with Twofold Ltd

Improves security


Automatic management of multiple mail inserts


Reduces labour and allows for growth


Automatic collation, folding, inserting and sealing

Does the number of pages for your invoices vary depending on your customers?

Do your outgoing documents vary between customers, leading to complicated and time consuming collating and checking? With ODM, this is all handled with the optical mark reader option combined with the ODM software for all folding and inserting systems.

Outbound Document Management enhances documents providing control and intelligence for the Twofold folding and inserting machine, allowing automated collation, folding, insertion and sealing.


How does it securely and reliably fold and insert your documents?

The ODM software generates the barcodes on your documents with great simplicity, without affecting your invoicing and payroll applications and software, so nothing else needs to be adapted to fit with the system.

There is an optical mark reader head installed on the folding and inserting system, this reads and interprets the barcodes printed on the pages of your documents.

You don’t need to worry about a thing, as your folding and inserting system will always know how to securely insert the correct documents into the correct envelopes with its automatically controlled processes. If you have any questions about how this could revolutionise your organisation, just call our consultants today, and let us show you how easy it can be.

All you have to do is collect your flow of printouts (pay slips, invoices, etc.) in PDF format and follow the software as it guides you to to carry out complex management of your documents in just a few minutes (Multi-spools depending on the format of your envelopes, selective appendix, etc.)


Digital Transformation

In an increasingly digital world led by online giants like Amazon and Google, many businesses are looking to embrace a move into digital. Thankfully there are a range of digital transformation solutions from Twofold that can help ease this transition and saving you time and money.

Digital Mailroom

A digital mailroom from Twofold can be deployed to solve a single department’s problem or to revolutionise your whole organisation. We deliver world-class solutions to reduce your costs, keep you compliant, improve customer service and increase efficiency.

Outbound Document Management

With ODM you can manage outbound communication with customers, enabling you to quickly and simply create personalised communication. You’ll be able to simplify and centralise the preparation of all your customer communications for your folder inserters.

Document Scanning

The latest in scanning technology and functionality enables you to do so much more than just capture an image. Documents can be automatically identified, scanned or digitised, then passed back through as an electronic document to follow the same route as an email, fax or e-form.


Our technology is designed to work in a way that works with your business. Some of our customers buy the platform to deploy department by department, others choose to solve one problem at a time knowing the technology will grow into a strategic solution that fits their IT architecture.

ECM - OnBase and DocuWare

ECM is an umbrella term that typically encompasses various technologies. Whatever format your business takes, from paper documents to electronic data streams, our ECM solutions can capture it all,  making it available from one central place.

Kofax Total Agility

As a Diamond partner of Kofax, Twofold have invested in the skills required to implement and support your Kofax environment. TotalAgility is easy-to-use for modelling, design, analysis, simulation and testing of processes.

Kofax RPA

Kofax RPA is the world’s leading process automation software solution, unique in its ability to give business users the ability to build a suite of applications without any scripting or programming skills.

Business Intelligence

If your business is looking to improve decision making, reduce costs and maximise efficiency, then an investment in business intelligence is a great way to identify opportunities for improvement.


Become efficient from first contact with your customers. Connect across all devices with intelligent eForms to provide fast service transformation with flexible integration.


Whether your software is run locally or deployed in the cloud, Twofold has the ability to link to over 500 back end applications either with certified connectors, standard interface methodologies.

Kofax - Multi Channel Capture

Kofax delivers powerful, production level capture of documents and data from virtually any source, for example – scanners, mobile devices, websites, multi-function devices, e-mail, fax, web service, or folders.

SignDoc™ e-Signature

Leading organisations in banking, insurance, retail and many other industries worldwide now use SignDoc®. Reduce your operational costs, speed time to closure, improve customer satisfaction, stay compliant and operate securely.

Accreditations & Partners